Hallo Zusammen,
ich bekomme nach dem Update auf 6.5.8.16 einen Fehler 500 wenn ich im Checkout Prozess die Liefer- oder Rechnungsadresse ändern will.
Wenn ich keine der Adressen ändern will läuft der Checkoutprozess ohne Probleme durch. Hat hier jemand einen Tipp für mich?
Danke und LG Tobi
Poste bitte mal, was du im error log unter var/log/ dann prod-x mit aktuellem Datum an relevanten Fehlern findest.
Hilft das?
[Tue Mar 25 08:00:15.260385 2025] [ssl:warn] [pid 273635:tid 140037684763712] AH01909: default:443:0 server certificate does NOT include an ID which matches the server name
[Tue Mar 25 08:00:15.260955 2025] [mpm_event:notice] [pid 273635:tid 140037684763712] AH00489: Apache/2.4.41 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.1.1f configured – resuming normal operations
[Tue Mar 25 08:00:15.260980 2025] [core:notice] [pid 273635:tid 140037684763712] AH00094: Command line: ‚/usr/sbin/apache2‘
[Tue Mar 25 10:18:49.519949 2025] [proxy_http:error] [pid 1042400:tid 140037400291072] (-102)Unknown error -102: [client blank-ip:44148] AH01095: prefetch request body failed to 127.0.0.1:8880 (127.0.0.1) from blank-ip ()
[Tue Mar 25 10:18:49.541085 2025] [proxy_http:error] [pid 1042400:tid 140037375112960] (-102)Unknown error -102: [client blank-ip:44168] AH01095: prefetch request body failed to 127.0.0.1:8880 (127.0.0.1) from blank-ip ()
[Tue Mar 25 10:18:49.621755 2025] [proxy_http:error] [pid 1042399:tid 140037408683776] (-102)Unknown error -102: [client blank-ip:44188] AH01095: prefetch request body failed to 127.0.0.1:8880 (127.0.0.1) from blank-ip ()
[Tue Mar 25 10:18:49.712060 2025] [proxy_http:error] [pid 1042399:tid 140036360087296] (-102)Unknown error -102: [client blank-ip:44194] AH01095: prefetch request body failed to 127.0.0.1:8880 (127.0.0.1) from blank-ip ()
Laut Fehlermeldung hat es etwas mit dem SSL Zertifikat zu tun. Prüfe ob es richtig eingerichtet wurde und zur Domain passt.
Das sind keine Fehlermeldung aus dem Shopware log. Das sieht mir nach dem system error log aus.
Sorry mein Fehler.. hier das Shopware6 log von heute.
[2025-03-25T07:53:17.180687+00:00] request.ERROR: Uncaught PHP Exception Shopware\Core\Framework\MessageQueue\MessageQueueException: „Another worker is already running for receiver: „async““ at MessageQueueException.php line 38 {„exception“:„[object] (Shopware\Core\Framework\MessageQueue\MessageQueueException(code: 0): Another worker is already running for receiver: "async" at /var/www/vhosts/websiteurl.com/httpdocs/vendor/shopware/core/Framework/MessageQueue/MessageQueueException.php:38)“}
[2025-03-25T07:53:27.902813+00:00] request.ERROR: Uncaught PHP Exception Shopware\Core\Framework\MessageQueue\MessageQueueException: „Another worker is already running for receiver: „async““ at MessageQueueException.php line 38 {„exception“:„[object] (Shopware\Core\Framework\MessageQueue\MessageQueueException(code: 0): Another worker is already running for receiver: "async" at /var/www/vhosts/websiteurl.com/httpdocs/vendor/shopware/core/Framework/MessageQueue/MessageQueueException.php:38)“}
[2025-03-25T07:54:20.171564+00:00] request.ERROR: Uncaught PHP Exception Shopware\Core\Framework\MessageQueue\MessageQueueException: „Another worker is already running for receiver: „async““ at MessageQueueException.php line 38 {„exception“:„[object] (Shopware\Core\Framework\MessageQueue\MessageQueueException(code: 0): Another worker is already running for receiver: "async" at /var/www/vhosts/websiteurl.com/httpdocs/vendor/shopware/core/Framework/MessageQueue/MessageQueueException.php:38)“}
[2025-03-25T07:54:20.469584+00:00] request.ERROR: Uncaught PHP Exception Shopware\Core\Framework\MessageQueue\MessageQueueException: „Another worker is already running for receiver: „async““ at MessageQueueException.php line 38 {„exception“:„[object] (Shopware\Core\Framework\MessageQueue\MessageQueueException(code: 0): Another worker is already running for receiver: "async" at /var/www/vhosts/websiteurl.com/httpdocs/vendor/shopware/core/Framework/MessageQueue/MessageQueueException.php:38)“}
[2025-03-25T07:59:16.834229+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T07:59:17.284172+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T08:00:02.342443+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T08:00:02.536631+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T08:00:09.768313+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T08:00:09.943381+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T08:00:20.242752+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T08:00:20.473928+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T08:29:32.771406+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T08:29:33.049834+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T09:03:19.141201+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/4c). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T09:03:19.500304+00:00] request.CRITICAL: Uncaught PHP Exception RuntimeException: „Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49).“ at FilesystemCache.php line 57 {„exception“:„[object] (RuntimeException(code: 0): Unable to write in the cache directory (/var/www/vhosts/websiteurl.com/httpdocs/var/cache/prod_h307a218f5fa52184338164b531450a1e/twig/49). at /var/www/vhosts/websiteurl.com/httpdocs/vendor/twig/twig/src/Cache/FilesystemCache.php:57)“}
[2025-03-25T10:58:00.202804+00:00] request.CRITICAL: Uncaught PHP Exception Symfony\Component\Routing\Exception\MethodNotAllowedException: „“ at CompiledUrlMatcherTrait.php line 42 {„exception“:„[object] (Symfony\Component\Routing\Exception\MethodNotAllowedException(code: 0): at /var/www/vhosts/websiteurl.com/httpdocs/vendor/symfony/routing/Matcher/Dumper/CompiledUrlMatcherTrait.php:42)“}
[2025-03-25T12:11:14.520365+00:00] request.CRITICAL: Uncaught PHP Exception Symfony\Component\Routing\Exception\MethodNotAllowedException: „“ at CompiledUrlMatcherTrait.php line 42 {„exception“:„[object] (Symfony\Component\Routing\Exception\MethodNotAllowedException(code: 0): at /var/www/vhosts/websiteurl.com/httpdocs/vendor/symfony/routing/Matcher/Dumper/CompiledUrlMatcherTrait.php:42)“}
[2025-03-25T12:11:37.684386+00:00] request.CRITICAL: Uncaught PHP Exception Symfony\Component\Routing\Exception\MethodNotAllowedException: „“ at CompiledUrlMatcherTrait.php line 42 {„exception“:„[object] (Symfony\Component\Routing\Exception\MethodNotAllowedException(code: 0): at /var/www/vhosts/websiteurl.com/httpdocs/vendor/symfony/routing/Matcher/Dumper/CompiledUrlMatcherTrait.php:42)“}
[2025-03-25T12:11:45.622828+00:00] request.CRITICAL: Uncaught PHP Exception Symfony\Component\Routing\Exception\MethodNotAllowedException: „“ at CompiledUrlMatcherTrait.php line 42 {„exception“:„[object] (Symfony\Component\Routing\Exception\MethodNotAllowedException(code: 0): at /var/www/vhosts/websiteurl.com/httpdocs/vendor/symfony/routing/Matcher/Dumper/CompiledUrlMatcherTrait.php:42)“}
[2025-03-25T12:12:03.273628+00:00] request.ERROR: Uncaught PHP Exception Shopware\Core\Framework\Routing\Exception\InvalidRequestParameterException: „The parameter „email“ is invalid.“ at RoutingException.php line 25 {„exception“:„[object] (Shopware\Core\Framework\Routing\Exception\InvalidRequestParameterException(code: 0): The parameter "email" is invalid. at /var/www/vhosts/websiteurl.com/httpdocs/vendor/shopware/core/Framework/Routing/RoutingException.php:25)“}
Scheint mir ein Rechte-Problem zu sein. Hast du irgendetwas mit dem root User gemacht? Schau mal, ob der Ordner www-data zugeordnet ist, oder welcher User auch immer dafür angelegt ist.
Unabhängig davon schrillen bei mir immer die Alarmglocken, wenn so etwas nach einem Update passiert. Unabhängig der Fehlermeldung würde ich bis zur Lösung des Problems auch immer alle Erweiterungen deaktivieren, damit ausgeschlossen werden kann, dass eine der Erweiterungen mit dem Update inkompatibel wurde.
VG Benjamin
Dann schau dir bitte auch mal die genannten Ordner an.
Wie machst du das Update? Über den Browser oder die CLI?
der Ordner www-data? Wo finde ich den und wem soll ich den zuordnen?
Update über Browser.
Den Ordner prod_h307a218f5fa52184338164b531450a1e/twig/49, der in der Fehlermeldung erwähnt ist. Dein System scheint ja keine Schreibrechte für genannten Ordner zu haben.
Dieser Fehler besagt, dass das hinterlegte Default SSL Zertifikat nicht dem Server-Namen entspricht, der nicht zwingend gleich mit dem verwendeten Domain-Namen sein muss - kannst Du vermutlich ignorieren - es sei denn beim Aufruf Deiner eigentlichen Domain erscheint eine Zertifikatfehlermeldung.
Ferner sieht das nach einer Plesk Umgebung aus (/var/www/vhosts/websiteurl.com) - falls ja, ist der Benutzer für den Webspace garantiert nicht www-data - korrekt wäre der FTP „Hauptbenutzer“ des Webspace und entsprechend müsstest Du die Rechte mal wie folgt korrigieren:
cd /var/www/vhosts/websiteurl.com/httpdocs/
chown -R FTPHauptbenutzer:psacln *
Viele Grüße