Warenkorb funktioniert nicht nach Update auf 5.7.16

Shopware 5 Allgemein
1

Hallo zusammen!
Das Forum habe ich bereits nach Lösungen durchsucht, ohne Erfolg.
Ich habe vor ein paar Tagen das Update auf 5.7.16 gemacht.
Seit dem funktioniert der Warenkorb nicht. Man kann Artikel reinlegen aber der Warenkorb wird nicht angezeigt und man kann nichts bestellen.
Es erscheint rechts nur ein weißer Balken und
der Kreis dreht seine Runden.
SSL ist überall aktiviert. Cache wurde komplett geleert.
Diese beiden Shops sind betroffen: infuu.de und myglamy.de

Ich bitte um Hilfe bei der Lösung des Problems.
Vielen Dank und alles Gute!

2

Hallo infuu,

der Warenkorb liefert einen 503 Fehler. Schau doch mal im Shopware-Log nach der Fehlermeldung oder aktiviere die Fehlerausgabe. Ohne Fehlermeldung wird man dir nicht gezielt helfen können.

Gruß Marco

3 
[2022-12-19T00:01:48.854490+01:00] core.CRITICAL: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' [] {"uid":"7d238f7"}
[2022-12-19T00:01:48.893413+01:00] core.CRITICAL: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' [] {"uid":"7d238f7"}
[2022-12-19T00:01:48.894720+01:00] core.ERROR: SmartyException: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' in /var/www/web29558275/html/engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /var/www/web29558275/html/engine/Library/Smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(Object(Enlight_Template_Default), NULL, NULL, NULL, false, false, true) #1 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(5496): Smarty_Internal_Template->getSubTemplate('frontend/paypal...', NULL, 'frontend_Views_...', NULL, NULL, Array, 0) #2 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(4248): content_6399cfcb60cfe7_56203691(Object(Enlight_Template_Default)) #3 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(3669): content_6399cfcb4ac8c1_46849458(Object(Enlight_Template_Default)) #4 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(1047): content_6399cfcb3d9026_88073363(Object(Enlight_Template_Default)) #5 /var/www/web29558275/html/engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php(180): content_6399cfcc5f2f67_58334478(Object(Enlight_Template_Default)) #6 /var/www/web29558275/html/engine/Library/Enlight/View/Default.php(286): Smarty_Internal_TemplateBase->fetch() #7 /var/www/web29558275/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(180): Enlight_View_Default->render(Object(Enlight_Template_Default)) #8 /var/www/web29558275/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(207): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->renderTemplate(Object(Enlight_Template_Default)) #9 /var/www/web29558275/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(124): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->render() #10 /var/www/web29558275/html/engine/Library/Enlight/Event/Handler/Default.php(90): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->onPostDispatch(Object(Enlight_Controller_ActionEventArgs)) #11 /var/www/web29558275/html/engine/Library/Enlight/Event/EventManager.php(207): Enlight_Event_Handler_Default->execute(Object(Enlight_Controller_ActionEventArgs)) #12 /var/www/web29558275/html/engine/Library/Enlight/Controller/Action.php(229): Enlight_Event_EventManager->notify('Enlight_Control...', Object(Enlight_Controller_ActionEventArgs)) #13 /var/www/web29558275/html/engine/Library/Enlight/Controller/Dispatcher/Default.php(467): Enlight_Controller_Action->dispatch('indexAction') #14 /var/www/web29558275/html/engine/Library/Enlight/Controller/Front.php(225): Enlight_Controller_Dispatcher_Default->dispatch(Object(Enlight_Controller_Request_RequestHttp), Object(Enlight_Controller_Response_ResponseHttp)) #15 /var/www/web29558275/html/engine/Shopware/Kernel.php(197): Enlight_Controller_Front->dispatch() #16 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(85): Shopware\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #17 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(479): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle(Object(Shopware\Kernel), Object(Symfony\Component\HttpFoundation\Request), 1, true) #18 /var/www/web29558275/html/engine/Shopware/Components/HttpCache/AppCache.php(266): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #19 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(452): Shopware\Components\HttpCache\AppCache->forward(Object(Symfony\Component\HttpFoundation\Request), true) #20 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(346): Symfony\Component\HttpKernel\HttpCache\HttpCache->fetch(Object(Symfony\Component\HttpFoundation\Request), true) #21 /var/www/web29558275/html/engine/Shopware/Components/HttpCache/AppCache.php(192): Symfony\Component\HttpKernel\HttpCache\HttpCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true) #22 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(224): Shopware\Components\HttpCache\AppCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true) #23 /var/www/web29558275/html/engine/Shopware/Components/HttpCache/AppCache.php(117): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #24 /var/www/web29558275/html/shopware.php(122): Shopware\Components\HttpCache\AppCache->handle(Object(Symfony\Component\HttpFoundation\Request)) #25 {main} [] {"uid":"7d238f7"}
[2022-12-19T00:34:49.672092+01:00] core.CRITICAL: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' [] {"uid":"6cc4e94"}
[2022-12-19T00:34:49.714492+01:00] core.CRITICAL: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' [] {"uid":"6cc4e94"}
[2022-12-19T00:34:49.716184+01:00] core.ERROR: SmartyException: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' in /var/www/web29558275/html/engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /var/www/web29558275/html/engine/Library/Smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(Object(Enlight_Template_Default), NULL, NULL, NULL, false, false, true) #1 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(5496): Smarty_Internal_Template->getSubTemplate('frontend/paypal...', NULL, 'frontend_Views_...', NULL, NULL, Array, 0) #2 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(4248): content_6399cfcb60cfe7_56203691(Object(Enlight_Template_Default)) #3 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(3669): content_6399cfcb4ac8c1_46849458(Object(Enlight_Template_Default)) #4 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(1047): content_6399cfcb3d9026_88073363(Object(Enlight_Template_Default)) #5 /var/www/web29558275/html/engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php(180): content_6399cfcc5f2f67_58334478(Object(Enlight_Template_Default)) #6 /var/www/web29558275/html/engine/Library/Enlight/View/Default.php(286): Smarty_Internal_TemplateBase->fetch() #7 /var/www/web29558275/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(180): Enlight_View_Default->render(Object(Enlight_Template_Default)) #8 /var/www/web29558275/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(207): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->renderTemplate(Object(Enlight_Template_Default)) #9 /var/www/web29558275/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(124): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->render() #10 /var/www/web29558275/html/engine/Library/Enlight/Event/Handler/Default.php(90): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->onPostDispatch(Object(Enlight_Controller_ActionEventArgs)) #11 /var/www/web29558275/html/engine/Library/Enlight/Event/EventManager.php(207): Enlight_Event_Handler_Default->execute(Object(Enlight_Controller_ActionEventArgs)) #12 /var/www/web29558275/html/engine/Library/Enlight/Controller/Action.php(229): Enlight_Event_EventManager->notify('Enlight_Control...', Object(Enlight_Controller_ActionEventArgs)) #13 /var/www/web29558275/html/engine/Library/Enlight/Controller/Dispatcher/Default.php(467): Enlight_Controller_Action->dispatch('indexAction') #14 /var/www/web29558275/html/engine/Library/Enlight/Controller/Front.php(225): Enlight_Controller_Dispatcher_Default->dispatch(Object(Enlight_Controller_Request_RequestHttp), Object(Enlight_Controller_Response_ResponseHttp)) #15 /var/www/web29558275/html/engine/Shopware/Kernel.php(197): Enlight_Controller_Front->dispatch() #16 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(85): Shopware\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #17 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(479): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle(Object(Shopware\Kernel), Object(Symfony\Component\HttpFoundation\Request), 1, true) #18 /var/www/web29558275/html/engine/Shopware/Components/HttpCache/AppCache.php(266): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #19 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(452): Shopware\Components\HttpCache\AppCache->forward(Object(Symfony\Component\HttpFoundation\Request), true) #20 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(346): Symfony\Component\HttpKernel\HttpCache\HttpCache->fetch(Object(Symfony\Component\HttpFoundation\Request), true) #21 /var/www/web29558275/html/engine/Shopware/Components/HttpCache/AppCache.php(192): Symfony\Component\HttpKernel\HttpCache\HttpCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true) #22 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(224): Shopware\Components\HttpCache\AppCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true) #23 /var/www/web29558275/html/engine/Shopware/Components/HttpCache/AppCache.php(117): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #24 /var/www/web29558275/html/shopware.php(122): Shopware\Components\HttpCache\AppCache->handle(Object(Symfony\Component\HttpFoundation\Request)) #25 {main} [] {"uid":"6cc4e94"}
[2022-12-19T01:08:41.713036+01:00] core.CRITICAL: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' [] {"uid":"63c51b2"}
[2022-12-19T01:08:41.748195+01:00] core.CRITICAL: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' [] {"uid":"63c51b2"}
[2022-12-19T01:08:41.749669+01:00] core.ERROR: SmartyException: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' in /var/www/web29558275/html/engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php:127 Stack trace: #0 /var/www/web29558275/html/engine/Library/Smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(Object(Enlight_Template_Default), NULL, NULL, NULL, false, false, true) #1 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(5496): Smarty_Internal_Template->getSubTemplate('frontend/paypal...', NULL, 'frontend_Views_...', NULL, NULL, Array, 0) #2 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(4248): content_6399cfcb60cfe7_56203691(Object(Enlight_Template_Default)) #3 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(3669): content_6399cfcb4ac8c1_46849458(Object(Enlight_Template_Default)) #4 /var/www/web29558275/html/var/cache/production_202211020949/templates/frontend_Views_de_DE_8_secure/97/22/4a/97224a151299eb80b2fb7f58675a55a5b67a1b83.snippet.maximizeArticleTemplate.tpl.php(1047): content_6399cfcb3d9026_88073363(Object(Enlight_Template_Default)) #5 /var/www/web29558275/html/engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php(180): content_6399cfcc5f2f67_58334478(Object(Enlight_Template_Default)) #6 /var/www/web29558275/html/engine/Library/Enlight/View/Default.php(286): Smarty_Internal_TemplateBase->fetch() #7 /var/www/web29558275/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(180): Enlight_View_Default->render(Object(Enlight_Template_Default)) #8 /var/www/web29558275/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(207): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->renderTemplate(Object(Enlight_Template_Default)) #9 /var/www/web29558275/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(124): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->render() #10 /var/www/web29558275/html/engine/Library/Enlight/Event/Handler/Default.php(90): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->onPostDispatch(Object(Enlight_Controller_ActionEventArgs)) #11 /var/www/web29558275/html/engine/Library/Enlight/Event/EventManager.php(207): Enlight_Event_Handler_Default->execute(Object(Enlight_Controller_ActionEventArgs)) #12 /var/www/web29558275/html/engine/Library/Enlight/Controller/Action.php(229): Enlight_Event_EventManager->notify('Enlight_Control...', Object(Enlight_Controller_ActionEventArgs)) #13 /var/www/web29558275/html/engine/Library/Enlight/Controller/Dispatcher/Default.php(467): Enlight_Controller_Action->dispatch('indexAction') #14 /var/www/web29558275/html/engine/Library/Enlight/Controller/Front.php(225): Enlight_Controller_Dispatcher_Default->dispatch(Object(Enlight_Controller_Request_RequestHttp), Object(Enlight_Controller_Response_ResponseHttp)) #15 /var/www/web29558275/html/engine/Shopware/Kernel.php(197): Enlight_Controller_Front->dispatch() #16 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(85): Shopware\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #17 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(479): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle(Object(Shopware\Kernel), Object(Symfony\Component\HttpFoundation\Request), 1, true) #18 /var/www/web29558275/html/engine/Shopware/Components/HttpCache/AppCache.php(266): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #19 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(452): Shopware\Components\HttpCache\AppCache->forward(Object(Symfony\Component\HttpFoundation\Request), true) #20 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(346): Symfony\Component\HttpKernel\HttpCache\HttpCache->fetch(Object(Symfony\Component\HttpFoundation\Request), true) #21 /var/www/web29558275/html/engine/Shopware/Components/HttpCache/AppCache.php(192): Symfony\Component\HttpKernel\HttpCache\HttpCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true) #22 /var/www/web29558275/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(224): Shopware\Components\HttpCache\AppCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true) #23 /var/www/web29558275/html/engine/Shopware/Components/HttpCache/AppCache.php(117): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #24 /var/www/web29558275/html/shopware.php(122): Shopware\Components\HttpCache\AppCache->handle(Object(Symfony\Component\HttpFoundation\Request)) #25 {main} [] {"uid":"63c51b2"}
[2022-12-19T01:14:38.734431+01:00] core.CRITICAL: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' [] {"uid":"74a5f6c"}
[2022-12-19T01:14:38.776645+01:00] core.CRITICAL: Unable to load template snippet 'frontend/paypal_unified/express_checkout/button_detail.tpl' in 'frontend/detail/buy.tpl' [] {"uid":"74a5f6c"}
4

Naja, es ist ziemlich klar zu erkennen dass es am Paypal Plugin hakt.

5

Das Paypal Plugin habe ich deaktiviert und gelöscht, trotzdem besteht das Problem weiterhin.

6

Schon mal versucht, den Cache manuell zu löschen?

7

Komplette Cash wurde geleert.

8

Ihr habt nicht zufällig in der buy.tpl Änderungen vorgenommen?

9

Wir haben gar keine Änderungen vorgenommen. Nur das Update gemacht.

10

Funktioniert es denn mit dem Standard-Theme von Shopware? Wenn ja, liegt es an indiviuellen Anpassungen in den eigenen Templates.

11

Das Problem war das Plugin von Heidelpay/Unzer. Plugin gelöscht und jetzt läufts wieder.