Update 5.7.3 und Trusted Shops 2.0 Plugin Fehler

Shopware 5
1

Hallo,
ich habe meinen Shop gerade auf 5.7.3 geupdatet und musste feststellen, dass ich keine Artikel mehr in den Warenkorb legen kann. Es dreht sich nur der Kreis und nichts passiert. Über die Log habe ich gesehen, dass das Trusted Shops 2.0 Plugin wohl verantwortlich ist. Dort sind folgende Fehler:

[2021-09-27 22:34:03] core.CRITICAL: An exception occurred while executing ‚SELECT * FROM s_crontab c WHERE (c.active = 1) AND (c.end IS NOT NULL) AND (c.next <= ?) ORDER BY c.next ASC‘ with params („2021-09-27 22:34:02“): SQLSTATE(42S02): Base table or view not found: 1146 Table ‚c1w2db1.s_crontab‘ doesn’t exist {„uid“:„03b018f“}
[2021-09-27T22:40:01.960667+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„106f150“}
[2021-09-27T22:40:01.972961+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„106f150“}
[2021-09-27T22:40:01.973773+02:00] core.ERROR: Enlight_Exception: Method „Shopware::Cache“ not found failure in /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php:154 Stack trace: #0 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Components/SoapApi.php(145): Shopware->__call() #1 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php(154): Shopware\SwagTrustedShopsExcellence\Components\SoapApi->checkCertificateTypeIfExcellence() #2 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/Handler/Default.php(90): Shopware\SwagTrustedShopsExcellence\Subscriber\Frontend->onCheckoutPostDispatch() #3 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/EventManager.php(208): Enlight_Event_Handler_Default->execute() #4 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Action.php(196): Enlight_Event_EventManager->notify() #5 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Dispatcher/Default.php(461): Enlight_Controller_Action->dispatch() #6 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Front.php(225): Enlight_Controller_Dispatcher_Default->dispatch() #7 /var/www/clients/client1/web2/web/engine/Shopware/Kernel.php(192): Enlight_Controller_Front->dispatch() #8 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(85): Shopware\Kernel->handle() #9 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(477): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle() #10 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(261): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward() #11 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(267): Shopware\Components\HttpCache\AppCache->forward() #12 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(283): Symfony\Component\HttpKernel\HttpCache\HttpCache->pass() #13 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(143): Symfony\Component\HttpKernel\HttpCache\HttpCache->invalidate() #14 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(211): Shopware\Components\HttpCache\AppCache->invalidate() #15 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(113): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle() #16 /var/www/clients/client1/web2/web/shopware.php(122): Shopware\Components\HttpCache\AppCache->handle() #17 {main} {„uid“:„106f150“}
[2021-09-27T22:40:26.840993+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„15ead6e“}
[2021-09-27T22:40:26.847328+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„15ead6e“}
[2021-09-27T22:40:26.848213+02:00] core.ERROR: Enlight_Exception: Method „Shopware::Cache“ not found failure in /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php:154 Stack trace: #0 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Components/SoapApi.php(145): Shopware->__call() #1 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php(154): Shopware\SwagTrustedShopsExcellence\Components\SoapApi->checkCertificateTypeIfExcellence() #2 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/Handler/Default.php(90): Shopware\SwagTrustedShopsExcellence\Subscriber\Frontend->onCheckoutPostDispatch() #3 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/EventManager.php(208): Enlight_Event_Handler_Default->execute() #4 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Action.php(196): Enlight_Event_EventManager->notify() #5 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Dispatcher/Default.php(461): Enlight_Controller_Action->dispatch() #6 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Front.php(225): Enlight_Controller_Dispatcher_Default->dispatch() #7 /var/www/clients/client1/web2/web/engine/Shopware/Kernel.php(192): Enlight_Controller_Front->dispatch() #8 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(85): Shopware\Kernel->handle() #9 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(477): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle() #10 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(261): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward() #11 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(267): Shopware\Components\HttpCache\AppCache->forward() #12 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(283): Symfony\Component\HttpKernel\HttpCache\HttpCache->pass() #13 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(143): Symfony\Component\HttpKernel\HttpCache\HttpCache->invalidate() #14 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(211): Shopware\Components\HttpCache\AppCache->invalidate() #15 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(113): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle() #16 /var/www/clients/client1/web2/web/shopware.php(122): Shopware\Components\HttpCache\AppCache->handle() #17 {main} {„uid“:„15ead6e“}
[2021-09-27T22:40:35.363810+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„1ad663d“}
[2021-09-27T22:40:35.369373+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„1ad663d“}
[2021-09-27T22:40:35.370156+02:00] core.ERROR: Enlight_Exception: Method „Shopware::Cache“ not found failure in /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php:154 Stack trace: #0 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Components/SoapApi.php(145): Shopware->__call() #1 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php(154): Shopware\SwagTrustedShopsExcellence\Components\SoapApi->checkCertificateTypeIfExcellence() #2 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/Handler/Default.php(90): Shopware\SwagTrustedShopsExcellence\Subscriber\Frontend->onCheckoutPostDispatch() #3 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/EventManager.php(208): Enlight_Event_Handler_Default->execute() #4 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Action.php(196): Enlight_Event_EventManager->notify() #5 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Dispatcher/Default.php(461): Enlight_Controller_Action->dispatch() #6 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Front.php(225): Enlight_Controller_Dispatcher_Default->dispatch() #7 /var/www/clients/client1/web2/web/engine/Shopware/Kernel.php(192): Enlight_Controller_Front->dispatch() #8 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(85): Shopware\Kernel->handle() #9 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(477): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle() #10 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(261): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward() #11 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(267): Shopware\Components\HttpCache\AppCache->forward() #12 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(283): Symfony\Component\HttpKernel\HttpCache\HttpCache->pass() #13 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(143): Symfony\Component\HttpKernel\HttpCache\HttpCache->invalidate() #14 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(211): Shopware\Components\HttpCache\AppCache->invalidate() #15 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(113): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle() #16 /var/www/clients/client1/web2/web/shopware.php(122): Shopware\Components\HttpCache\AppCache->handle() #17 {main} {„uid“:„1ad663d“}
[2021-09-27T22:40:51.969961+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„291c85b“}
[2021-09-27T22:40:51.975872+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„291c85b“}
[2021-09-27T22:40:51.976765+02:00] core.ERROR: Enlight_Exception: Method „Shopware::Cache“ not found failure in /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php:154 Stack trace: #0 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Components/SoapApi.php(145): Shopware->__call() #1 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php(154): Shopware\SwagTrustedShopsExcellence\Components\SoapApi->checkCertificateTypeIfExcellence() #2 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/Handler/Default.php(90): Shopware\SwagTrustedShopsExcellence\Subscriber\Frontend->onCheckoutPostDispatch() #3 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/EventManager.php(208): Enlight_Event_Handler_Default->execute() #4 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Action.php(196): Enlight_Event_EventManager->notify() #5 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Dispatcher/Default.php(461): Enlight_Controller_Action->dispatch() #6 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Front.php(225): Enlight_Controller_Dispatcher_Default->dispatch() #7 /var/www/clients/client1/web2/web/engine/Shopware/Kernel.php(192): Enlight_Controller_Front->dispatch() #8 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(85): Shopware\Kernel->handle() #9 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(477): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle() #10 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(261): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward() #11 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(267): Shopware\Components\HttpCache\AppCache->forward() #12 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(283): Symfony\Component\HttpKernel\HttpCache\HttpCache->pass() #13 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(143): Symfony\Component\HttpKernel\HttpCache\HttpCache->invalidate() #14 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(211): Shopware\Components\HttpCache\AppCache->invalidate() #15 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(113): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle() #16 /var/www/clients/client1/web2/web/shopware.php(122): Shopware\Components\HttpCache\AppCache->handle() #17 {main} {„uid“:„291c85b“}
[2021-09-27T22:41:33.890429+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„cb9cbae“}
[2021-09-27T22:41:33.899384+02:00] core.CRITICAL: Method „Shopware::Cache“ not found failure {„uid“:„cb9cbae“}
[2021-09-27T22:41:33.900041+02:00] core.ERROR: Enlight_Exception: Method „Shopware::Cache“ not found failure in /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php:154 Stack trace: #0 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Components/SoapApi.php(145): Shopware->__call() #1 /var/www/clients/client1/web2/web/engine/Shopware/Plugins/Community/Frontend/SwagTrustedShopsExcellence/Subscriber/Frontend.php(154): Shopware\SwagTrustedShopsExcellence\Components\SoapApi->checkCertificateTypeIfExcellence() #2 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/Handler/Default.php(90): Shopware\SwagTrustedShopsExcellence\Subscriber\Frontend->onCheckoutPostDispatch() #3 /var/www/clients/client1/web2/web/engine/Library/Enlight/Event/EventManager.php(208): Enlight_Event_Handler_Default->execute() #4 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Action.php(196): Enlight_Event_EventManager->notify() #5 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Dispatcher/Default.php(461): Enlight_Controller_Action->dispatch() #6 /var/www/clients/client1/web2/web/engine/Library/Enlight/Controller/Front.php(225): Enlight_Controller_Dispatcher_Default->dispatch() #7 /var/www/clients/client1/web2/web/engine/Shopware/Kernel.php(192): Enlight_Controller_Front->dispatch() #8 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(85): Shopware\Kernel->handle() #9 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(477): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle() #10 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(261): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward() #11 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(267): Shopware\Components\HttpCache\AppCache->forward() #12 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(283): Symfony\Component\HttpKernel\HttpCache\HttpCache->pass() #13 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(143): Symfony\Component\HttpKernel\HttpCache\HttpCache->invalidate() #14 /var/www/clients/client1/web2/web/vendor/symfony/http-kernel/HttpCache/HttpCache.php(211): Shopware\Components\HttpCache\AppCache->invalidate() #15 /var/www/clients/client1/web2/web/engine/Shopware/Components/HttpCache/AppCache.php(113): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle() #16 /var/www/clients/client1/web2/web/shopware.php(122): Shopware\Components\HttpCache\AppCache->handle() #17 {main} {„uid“:„cb9cbae“}

Wenn ich das Plugin deaktiviere funktioniert wieder alles. Ist das Plugin nicht kompatibel? Ich habe keine Warnung vorher erhalten.

kweb

2

Hi,
das scheint ja mehr im Argen zu sein. Ist ja auch ein Fehler mit deiner s_crontab vorhanden.
Vllt das hier irgendwas zusammen hängt?

Ob das Plugin kompatibel ist oder nicht, kann man ja nochmal im Store nachsehen. Wobei ich gerade im Zusammenhang mit anderen Plugins damit nie gute Erfahrungen gemacht hab. Ist zwar dann als kompatibel markiert funktioniert aber trotzdem nicht. Einfach in einer Staging Umebung testen ob der Fehler mit einer Version drunter immer noch auftritt. So würde ich vorgehen.

Grüße

3

Hi, danke für deine Antwort. Ich finde das Plugin im Store gar nicht mehr. Bei mir im Backend heißt es Trusted Shops 2.0. Daher kann ich auch keine ältere Version einspielen oder so. Jetzt mal angenommen es gibt dieses Plugin nicht mehr: Wie wird denn dann der Käuferschutz mitlerweile integriert? Gibt es ein Alternativplugin?

4

Wie wird denn dann der Käuferschutz mitlerweile integriert? Gibt es ein Alternativplugin?

Jo. Seit mindestens 2017 gibt es ein „neues“ Plugin.
Nennt sich „Trusted Shops Trustbadge“. Der Name ist etwas irreführend, es integriert auch Käuferschutz etc.