Hi there,
I created a rule for when a customer has a „failed“ payment or „cancelled“ payment. When this happens they get an email in where a link is so they can pay or re-order. However if the customer with a „failed“ payment does not do anything, then after 4 weeks exactly, the system changes the payment status from "failed’ to „cancelled“ and the customer gets the email again because he enters the „cancell“ rule. Does anybody knows where this change is coming from (the 4 weeks) is it from Mollie,. from SW? And how can we avoid it so the customer only gets 1 mail and not 2
thanks
Rene