IT3000IT3000 MemberComments: Received thanks: 0 Member since: April 26

We are receiving multiple email errors on our customers site following the latest update: 

exception 'SmartyException' with message 'Unable to load template snippet 'widgets/error/generic_error.tpl'' in /var/www/html/engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php:127 

How can I resolve this issue? 

Message:

exception 'SmartyException' with message 'Unable to load template snippet 'widgets/error/generic_error.tpl'' in /var/www/html/engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php:127
Stack trace:
#0 /var/www/html/engine/Library/Enlight/View/Default.php(300): Smarty_Internal_TemplateBase->fetch()
#1 /var/www/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(216): Enlight_View_Default->render(Object(Enlight_Template_Default))
#2 /var/www/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(242): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->renderTemplate(Object(Enlight_Template_Default))
#3 /var/www/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->render()
#4 (internal function): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->onPostDispatch(Object(Enlight_Controller_ActionEventArgs))
#5 /var/www/html/engine/Library/Enlight/Event/Handler/Default.php(91): call_user_func(Array, Object(Enlight_Controller_ActionEventArgs))
#6 /var/www/html/engine/Library/Enlight/Event/EventManager.php(219): Enlight_Event_Handler_Default->execute(Object(Enlight_Controller_ActionEventArgs))
#7 /var/www/html/engine/Library/Enlight/Controller/Action.php(235): Enlight_Event_EventManager->notify('Enlight_Control...', Object(Enlight_Controller_ActionEventArgs))
#8 /var/www/html/engine/Library/Enlight/Controller/Dispatcher/Default.php(563): Enlight_Controller_Action->dispatch('genericErrorAct...')
#9 /var/www/html/engine/Library/Enlight/Controller/Front.php(222): Enlight_Controller_Dispatcher_Default->dispatch(Object(Enlight_Controller_Request_RequestHttp), Object(Enlight_Controller_Response_ResponseHttp))
#10 /var/www/html/engine/Shopware/Kernel.php(202): Enlight_Controller_Front->dispatch()
#11 /var/www/html/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(102): Shopware\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)
#12 /var/www/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(448): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle(Object(Shopware\Kernel), Object(Symfony\Component\HttpFoundation\Request), 1, true)
#13 /var/www/html/engine/Shopware/Components/HttpCache/AppCache.php(260): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL)
#14 /var/www/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(420): Shopware\Components\HttpCache\AppCache->forward(Object(Symfony\Component\HttpFoundation\Request), true)
#15 /var/www/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(317): Symfony\Component\HttpKernel\HttpCache\HttpCache->fetch(Object(Symfony\Component\HttpFoundation\Request), true)
#16 /var/www/html/engine/Shopware/Components/HttpCache/AppCache.php(187): Symfony\Component\HttpKernel\HttpCache\HttpCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true)
#17 /var/www/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(192): Shopware\Components\HttpCache\AppCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true)
#18 /var/www/html/engine/Shopware/Components/HttpCache/AppCache.php(116): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)
#19 /var/www/html/shopware.php(122): Shopware\Components\HttpCache\AppCache->handle(Object(Symfony\Component\HttpFoundation\Request))
#20 {main}

Time:

2019-04-26T09:11:54.466479+0200

Channel:

core

request:

{
    "uri": "/durable/widgets/index/refreshStatistic?requestPage=%2Fdurable%2Finformation-and-presentation%2Fsecurity-pass-holders%2Fsecurity-pass-holder-without-attachment%2F1715%2Fdual-security-pass-holder-holder-only-transparent-pk10&requestController=detail&articleId=1715",
    "method": "GET",
    "query": {
        "requestPage": "/durable/information-and-presentation/security-pass-holders/security-pass-holder-without-attachment/1715/dual-security-pass-holder-holder-only-transparent-pk10",
        "requestController": "detail",
        "articleId": "1715",
        "module": "widgets",
        "controller": "durable",
        "action": "index",
        "refreshStatistic": ""
    },
    "post": []
}

session:

No session data available

shopId:

1

Answers

  • senBytesenByte MemberComments: 3 Received thanks: 1 edited May 27 Member since: October 2018

    Hi, any progress at that?

    getting exactly the same error at a client's Shop after latest Update

  • BooVeManBooVeMan MemberComments: 1 Received thanks: 0 Member since: June 12

    Seeing exactly the same error

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