pascalvgpascalvg MitgliedKommentare: 14 Danke erhalten: 3 Mitglied seit: 28. Juni bearbeitet 14. September

We just encountered an issue.

In our cart prices are shown correctly. The item shows it's €2.48 price.

https://imgur.com/Cj8mhmy

Going into checkout, this price changes to € 50.00 (Unit Price is renamed snippet of the original snippet Price incl VAT).

https://imgur.com/X13bmAG

I've double checked all templates with back-ups and I am unable to discover any change in the files over the last few weeks. And thus the source of the problem is hard (almost impossible) to find.

I hope you can have some insights of what might trigger this or what I can check to resolve the issue.

 

Antworten

  • Moritz NaczenskiMoritz Naczenski AdministratorKommentare: 5646 Danke erhalten: 1604 Mitglied seit: September 2013

    Did you check your plugins? Try to deactivate all of them and test again.

    Danke von 1pascalvg
  • pascalvgpascalvg MitgliedKommentare: 14 Danke erhalten: 3 Mitglied seit: 28. Juni

    Did you check your plugins? Try to deactivate all of them and test again.

    I've deactivated all plugins that were updated/installed in the past few weeks, cleared all caches and the result is still the same; in the checkout the prices show incorrect like in the second screenshot of the first post. 

  • Moritz NaczenskiMoritz Naczenski AdministratorKommentare: 5646 Danke erhalten: 1604 Mitglied seit: September 2013

    Such problems are often caused by individualizations. It therefore makes sense to deactivate all extensions and check the standard (incl. standard theme). This is quite easy in a test environment. This also includes extensions that have been in use for a long time.

    Danke von 1pascalvg
  • pascalvgpascalvg MitgliedKommentare: 14 Danke erhalten: 3 bearbeitet 17. September Mitglied seit: 28. Juni

    Hello Moritz,

    I've tested it out with all plugins disabled, the .tpl file disabled (renamed so it won't load) and the whole theme set in Responsive. In all three tests the Unit Price stays this very odd high number.

    I also checked the database records in s_order_basket to see if the prices might be also wrong in there, but the database shows the actual price that should be displayed.

  • pascalvgpascalvg MitgliedKommentare: 14 Danke erhalten: 3 Mitglied seit: 28. Juni

    We decided to adjust the template, so unit prices are being shown on the checkout.

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