When i click the Product,It shows the following Message on Product detail Page [color=red]Ups! Ein Fehler ist aufgetreten! Wir wurden bereits über das Problem informiert und arbeiten an einer Lösung, bitte versuchen Sie es in Kürze erneut.[/color] Please help me in this.
Hello, This message is shown when Exception is caught in the code. Please have a look at log file ([shop_root]/logs/…) for more details about error.
[quote=„tarkka“]Hello, This message is shown when Exception is caught in the code. Please have a look at log file ([shop_root]/logs/…) for more details about error.[/quote] I have found the following Errors in Log File. [2015-07-08 15:17:06] core.ERROR: exception ‚SmartyException‘ with message ‚Unable to read template file ‚…/_default/frontend/detail/index.tpl‘‘ in /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_resource_file.php:70 Stack trace: #0 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_resource.php(782): Smarty_Internal_Resource_File->getContent(Object(Smarty_Template_Source)) #1 /home/modesra/www/htdocs/engine/Library/Enlight/Components/Snippet/Resource.php(266): Smarty_Template_Source->__get(‚content‘) #2 /home/modesra/www/htdocs/engine/Library/Enlight/Components/Snippet/Resource.php(188): Enlight_Components_Snippet_Resource->getSnippetNamespace(Object(Smarty_Template_Source)) #3 /home/modesra/www/htdocs/engine/Library/Enlight/Components/Snippet/Resource.php(170): Enlight_Components_Snippet_Resource->getSnippetContent(Object(Smarty_Template_Source)) #4 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_resource.php(782): Enlight_Components_Snippet_Resource->getContent(Object(Smarty_Template_Source)) #5 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_compile_extends.php(119): Smarty_Template_Source->__get(‚content‘) #6 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_templatecompilerbase.php(475): Smarty_Internal_Compile_Extends->compile(Array, Object(Smarty_Internal_SmartyTemplateCompiler), Array, NULL, NULL) #7 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_templatecompilerbase.php(249): Smarty_Internal_TemplateCompilerBase->callTagCompiler(‚extends‘, Array, Array) #8 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_templateparser.php(2388): Smarty_Internal_TemplateCompilerBase->compileTag(‚extends‘, Array) #9 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_templateparser.php(3101): Smarty_Internal_Templateparser->yy_r36() #10 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_templateparser.php(3201): Smarty_Internal_Templateparser->yy_reduce(36) #11 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_smartytemplatecompiler.php(105): Smarty_Internal_Templateparser->doParse(10, ‚???‘) #12 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_templatecompilerbase.php(192): Smarty_Internal_SmartyTemplateCompiler->doCompile(’{extends $exten…’) #13 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_template.php(187): Smarty_Internal_TemplateCompilerBase->compileTemplate(Object(Enlight_Template_Default)) #14 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php(155): Smarty_Internal_Template->compileTemplateSource() #15 /home/modesra/www/htdocs/engine/Library/Enlight/View/Default.php(274): Smarty_Internal_TemplateBase->fetch() #16 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(216): Enlight_View_Default->render(Object(Enlight_Template_Default)) #17 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(242): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->renderTemplate(Object(Enlight_Template_Default)) #18 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->render() #19 [internal function]: Enlight_Controller_Plugins_ViewRenderer_Bootstrap->onPostDispatch(Object(Enlight_Controller_ActionEventArgs)) #20 /home/modesra/www/htdocs/engine/Library/Enlight/Event/Handler/Default.php(91): call_user_func(Array, Object(Enlight_Controller_ActionEventArgs)) #21 /home/modesra/www/htdocs/engine/Library/Enlight/Event/EventManager.php(211): Enlight_Event_Handler_Default->execute(Object(Enlight_Controller_ActionEventArgs)) #22 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Action.php(202): Enlight_Event_EventManager->notify(‚Enlight_Control…‘, Object(Enlight_Controller_ActionEventArgs)) #23 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Dispatcher/Default.php(524): Enlight_Controller_Action->dispatch(‚indexAction‘) #24 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Front.php(227): Enlight_Controller_Dispatcher_Default->dispatch(Object(Enlight_Controller_Request_RequestHttp), Object(Enlight_Controller_Response_ResponseHttp)) #25 /home/modesra/www/htdocs/engine/Shopware/Kernel.php(143): Enlight_Controller_Front->dispatch() #26 /home/modesra/www/htdocs/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(490): Shopware\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #27 /home/modesra/www/htdocs/engine/Shopware/Components/HttpCache/AppCache.php(255): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #28 /home/modesra/www/htdocs/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(447): Shopware\Components\HttpCache\AppCache->forward(Object(Symfony\Component\HttpFoundation\Request), true) #29 /home/modesra/www/htdocs/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(347): Symfony\Component\HttpKernel\HttpCache\HttpCache->fetch(Object(Symfony\Component\HttpFoundation\Request), true) #30 /home/modesra/www/htdocs/engine/Shopware/Components/HttpCache/AppCache.php(178): Symfony\Component\HttpKernel\HttpCache\HttpCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true) #31 /home/modesra/www/htdocs/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(211): Shopware\Components\HttpCache\AppCache->lookup(Object(Symfony\Component\HttpFoundation\Request), true) #32 /home/modesra/www/htdocs/engine/Shopware/Components/HttpCache/AppCache.php(114): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #33 /home/modesra/www/htdocs/shopware.php(101): Shopware\Components\HttpCache\AppCache->handle(Object(Symfony\Component\HttpFoundation\Request)) #34 {main} {„uid“:„fabefa4“} Please help me with this
You should check: 1. Backend --> Configuration --> System info --> Shopware directories - everything should be green 2. Backend --> Configuration --> System info --> Shopware files - everything should be green 3. [shop_root]/templates/_default/frontend/detail/index.tpl - template should exist and have read permissions From the error I can see that you are using non-standard theme. Am I right? If yes: * is it from community store or completely custom? * when did this error occurred? After theme installation / after Shopware update / … ? * try to switch to standard Shopware theme. Is it working? Note: don’t forget to clear front-end cache or disable HTTP cache while debugging.