Hi Vivien_R,
Roles and permissions have not yet been implemented, these are currently being developed: https://www.shopware.com/en/roadmap/
Roles & Permissions
Extension of the user administration module with rights and role assignment.
- Assignment of rights ↔ Roles ↔ Users
- Rights can be assigned to Roles that restrict viewing, editing and deleting in the administration or API.
- Additionally there are certain actions (like deleting a cache, or releasing campaigns) that can also be restricted with a right.
The first iteration does not restrict entity or sales channel.