SophieHennigSophieHennig MemberComments: 0 Received thanks: 0 Member since: November 2018

Hallo zusammen, 

wir haben in letzter Zeit vermehrt den Fall, dass wir Zahlungen über PayPal erhalten, allerdings keine passende Bestellung dazu im Backend. Der Kunde durchläuft ganz normal den Kaufprozess, wird im letzten Schritt (Zahlung) zu PayPal weitergeleitet, löst die Zahlung aus und wird anschließend nicht mehr an unseren Shop zurückgeleitet, somit erhalten wir auch keine Bestellung vom Kunden. Kennt jemand dieses Problem und hat eventuell eine Lösung dafür? 

Liebe Grüße 

Sophie

Answers

  • livaro2014livaro2014 MemberComments: 236 Received thanks: 7 Member since: December 2014

    Hallo,

    wir haben auch genau diese Probleme mit Plugin 2.0 und Shopware 5.4.6.

    Wir massive Probleme, dass Kunden nicht bestellen können und immer die Meldung bekommen: Ihre Anfrage konnte von diesem Server nicht bearbeitet werden, wenn sie zu PayPal im Checkout weitergeleitet werden.

    Hier ist das Log:

    [2018-10-25 01:49:00] plugin.ERROR: PayPal: [SaleComplete-Webhook] Could not find associated order with the temporaryID PAYID-LPICLZA39C92522V8018925Y {"webhook":{"id":"WH-6HT37153P4352620E-3FP86174YR3595001","creationTime":"2018-10-24T08:01:17.666Z","resourceType":"sale","eventType":"PAYMENT.SALE.COMPLETED","summary":"Payment completed for EUR 339.0 EUR","resource":{"id":"72U00064BK555811L","state":"completed","amount":{"total":"339.00","currency":"EUR","details":{"subtotal":"339.00"}},"payment_mode":"INSTANT_TRANSFER","protection_eligibility":"ELIGIBLE","protection_eligibility_type":"ITEM_NOT_RECEIVED_ELIGIBLE,UNAUTHORIZED_PAYMENT_ELIGIBLE","transaction_fee":{"value":"5.40","currency":"EUR"},"invoice_number":"kies_1128036","parent_payment":"PAYID-LPICLZA39C92522V8018925Y","create_time":"2018-10-24T08:01:13Z","update_time":"2018-10-24T08:01:13Z","links":[{"href":"https://api.paypal.com/v1/payments/sale/72U00064BK555811L","rel":"self","method":"GET"},{"href":"https://api.paypal.com/v1/payments/sale/72U00064BK555811L/refund","rel":"refund","method":"POST"},{"href":"https://api.paypal.com/v1/payments/payment/PAYID-LPICLZA39C92522V8018925Y","rel":"parent_payment","method":"GET"}]}}} {"uid":"767c695"}
    [2018-10-25 06:56:42] plugin.ERROR: PayPal: [SaleRefunded-Webhook] Could not find associated order with the temporaryID PAYID-LPICVSA7N864987U2273501V {"webhook":{"id":"WH-3WX35210TB666825U-6AL327494P468021N","creationTime":"2018-10-25T04:56:36.925Z","resourceType":"refund","eventType":"PAYMENT.SALE.REFUNDED","summary":"A EUR 209.0 EUR sale payment was refunded","resource":{"id":"3ME62615CT435880G","state":"completed","amount":{"total":"209.00","currency":"EUR"},"refund_from_received_amount":{"value":"205.89","currency":"EUR"},"refund_from_transaction_fee":{"value":"3.11","currency":"EUR"},"total_refunded_amount":{"value":"209.00","currency":"EUR"},"refund_to_payer":{"value":"209.00","currency":"EUR"},"invoice_number":"20950-2-295920-1540443386","parent_payment":"PAYID-LPICVSA7N864987U2273501V","sale_id":"83R96045UG778231R","create_time":"2018-10-25T04:56:29Z","update_time":"2018-10-25T04:56:29Z","links":[{"href":"https://api.paypal.com/v1/payments/refund/3ME62615CT435880G","rel":"self","method":"GET"},{"href":"https://api.paypal.com/v1/payments/payment/PAYID-LPICVSA7N864987U2273501V","rel":"parent_payment","method":"GET"},{"href":"https://api.paypal.com/v1/payments/sale/83R96045UG778231R","rel":"sale","method":"GET"}],"refund_reason_code":"REFUND"}}} {"uid":"4545216"}
    [2018-10-25 08:25:37] plugin.ERROR: PayPal: [SaleComplete-Webhook] Could not find associated order with the temporaryID PAYID-LPIWC5A9BP66546482713248

     

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