# Zugriffsfehler bei Update

**URL:** <https://forum.shopware.com/t/zugriffsfehler-bei-update/95247>\
**Category:** Installation / Einstieg\
**Tags:** update\
**Created:** [12. Juli 2022 um 11:32 UTC](https://forum.shopware.com/t/zugriffsfehler-bei-update/95247 "2022-07-12T11:32:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![tourlevel](https://avatars.discourse-cdn.com/v4/letter/t/ebca7d/32.png) [@tourlevel](https://forum.shopware.com/u/tourlevel)\
**Post date:** [12. Juli 2022 um 11:32 UTC](https://forum.shopware.com/t/zugriffsfehler-bei-update/95247/1 "2022-07-12T11:32:52Z")

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Hallo zusammen,

habe ein komisches Problem beim Update auf die neueste Version.  
Die Berechtigungen auf dem Server scheinen korrekt zu sein, habe es für die erste angegebene Datei auch mal mit 777 probiert, hat aber nichts gebracht.

Für Ideen wäre ich sehr dankbar.

> ## Error
> 
> Received an error message.  
> **URL:** unpack?offset=0&total=0  
> **Message:**
> 
> Please try to fix this error and restart the update.
> 
> ### Response
> 
> {„code“:0,„message“:„Could not rename the "files/update/files/vendor/shopware/administration/Resources/app/administration/src/module/sw-product/component/sw-product-variants/sw-product-variants-configurator/sw-product-variants-configurator-restrictions/sw-product-variants-configurator-restrictions.scss" key to "vendor/shopware/administration/Resources/app/administration/src/module/sw-product/component/sw-product-variants/sw-product-variants-configurator/sw-product-variants-configurator-restrictions/sw-product-variants-configurator-restrictions.scss".“,„file“:„/var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/knplabs/gaufrette/src/Gaufrette/Filesystem.php“,„line“:67,„trace“:„#0 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Update/src/Steps/UnpackStep.php(111): Gaufrette\Filesystem-\>rename()\n#1 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Update/src/Controller/BatchController.php(100): Shopware\Recovery\Update\Steps\UnpackStep-\>run()\n#2 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Update/src/app.php(95): Shopware\Recovery\Update\Controller\BatchController-\>unpack()\n#3 [internal function]: Closure-\>{closure}()\n#4 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/Handlers/Strategies/RequestResponse.php(40): call\_user\_func()\n#5 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/Route.php(281): Slim\Handlers\Strategies\RequestResponse-\>\_\_invoke()\n#6 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\Route-\>\_\_invoke()\n#7 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/Route.php(268): Slim\Route-\>callMiddlewareStack()\n#8 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/App.php(503): Slim\Route-\>run()\n#9 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Update/src/app.php(70): Slim\App-\>\_\_invoke()\n#10 [internal function]: Closure-\>{closure}()\n#11 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/DeferredCallable.php(57): call\_user\_func\_array()\n#12 [internal function]: Slim\DeferredCallable-\>\_\_invoke()\n#13 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(70): call\_user\_func()\n#14 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/MiddlewareAwareTrait.php(117): Slim\App-\>Slim\{closure}()\n#15 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/App.php(392): Slim\App-\>callMiddlewareStack()\n#16 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Common/vendor/slim/slim/Slim/App.php(297): Slim\App-\>process()\n#17 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/vendor/shopware/recovery/Update/index.php(39): Slim\App-\>run()\n#18 /var/www/vhosts/h201056.webshop2.dogado.net/httpdocs/public/recovery/update/index.php(6): require\_once(‚/var/www/vhosts…‘)\n#19 {main}“}

lg  
Joe

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<div class="post-metadata">

**Author:** ![FlorianHoltgrefe](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/florianholtgrefe/32/22532_2.png) [@FlorianHoltgrefe](https://forum.shopware.com/u/FlorianHoltgrefe)\
**Post date:** [12. Juli 2022 um 21:08 UTC](https://forum.shopware.com/t/zugriffsfehler-bei-update/95247/2 "2022-07-12T21:08:03Z")

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Hallo Joe,

da der Fehler direkt nach `unpack?offset=0&total=0` scheint es so als könnten keine Dateien auf dem Server geschrieben werden, dass kann neben fehlenden Berechtigung auch andere Gründe haben, wie zu wenig Speicherplatz zum Beispiel. Bitte kontaktiere dazu mal deinen Hoster.

Ansonsten würde ich empfehlen das Update über die Shell durchzuführen: [Shopware 6 - Update Guides - Shopware aktualisieren](https://docs.shopware.com/de/shopware-6-de/update-guides/shopware-aktualisieren-updaten#update-per-shell)

Viele Grüße aus Schöppingen  
Florian Holtgrefe