# Update problem. White screen of death in frontend

**URL:** <https://forum.shopware.com/t/update-problem-white-screen-of-death-in-frontend/90006>\
**Category:** International (English Only)\
**Created:** [27. August 2021 um 13:27 UTC](https://forum.shopware.com/t/update-problem-white-screen-of-death-in-frontend/90006 "2021-08-27T13:27:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![panos](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/panos/32/14613_2.png) [@panos](https://forum.shopware.com/u/panos)\
**Post date:** [27. August 2021 um 13:27 UTC](https://forum.shopware.com/t/update-problem-white-screen-of-death-in-frontend/90006/1 "2021-08-27T13:27:49Z")

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After the update has completed successfully, removed the update-assets directory from the server, cleaned my browser’s cache and successfully logged in the backend, cleaned up the cache as suggested, removed the cache directory in var/cache, the front end still shows a white empty page.

Any ideas?

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**Author:** ![panos](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/panos/32/14613_2.png) [@panos](https://forum.shopware.com/u/panos)\
**Post date:** [27. August 2021 um 13:31 UTC](https://forum.shopware.com/t/update-problem-white-screen-of-death-in-frontend/90006/2 "2021-08-27T13:31:58Z")

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forgot to mention that while trying to clean the cache I got this:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/0/066c82daed331c74bcca9d28b4cc4de933ef8c87.png)

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**Author:** ![phil](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/phil/32/13661_2.png) [@phil](https://forum.shopware.com/u/phil)\
**Post date:** [27. August 2021 um 14:58 UTC](https://forum.shopware.com/t/update-problem-white-screen-of-death-in-frontend/90006/3 "2021-08-27T14:58:08Z")

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Hi panos,

if all you get is a white screen, the error happens very early on, most likely some PHP exception. To see that exception, you need to turn PHP error logging on by adding the following parameters to your php.ini:  
`error_reporting = E_ALL`  
`log_errors = On `  
`error_log = /home/USER/phperror.log`

Check out [PHP: Runtime Configuration - Manual](https://www.php.net/manual/en/errorfunc.configuration.php) for more details.

You can also add `display_errors = On` to display in the browser, but this will not work if there is some parsing error for example, so by using the error log you will be on the safe side.

Cheers, Phil

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**Author:** ![panos](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/panos/32/14613_2.png) [@panos](https://forum.shopware.com/u/panos)\
**Post date:** [27. August 2021 um 15:55 UTC](https://forum.shopware.com/t/update-problem-white-screen-of-death-in-frontend/90006/4 "2021-08-27T15:55:10Z")

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Thank you very much for your reply, phil! It made me feel like I’m not all alone in this.

I get a white page on firefox. On Chrome I get an Http error 500

![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/6/6303c0d3494b30de46bd1d2983ba704e27dedfb3.png)

Would this affect your previous answer?

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**Author:** ![panos](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/panos/32/14613_2.png) [@panos](https://forum.shopware.com/u/panos)\
**Post date:** [27. August 2021 um 16:29 UTC](https://forum.shopware.com/t/update-problem-white-screen-of-death-in-frontend/90006/5 "2021-08-27T16:29:52Z")

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…and shouldn’t this show something?

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/a/ac29245629888b320456b4cac417c2a6dfb90bdb.png)

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<div class="post-metadata">

**Author:** ![panos](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/panos/32/14613_2.png) [@panos](https://forum.shopware.com/u/panos)\
**Post date:** [27. August 2021 um 17:09 UTC](https://forum.shopware.com/t/update-problem-white-screen-of-death-in-frontend/90006/6 "2021-08-27T17:09:55Z")

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Latest update.

I solved my problem. It was a cache management plugin that did this.

Shopware developers state very clearly:  
After the update is finished you MUST update all plugins to the latest version!

I am sorry if I wasted your time, thank you @phil for trying to help and I hope this thread helps out anyone looking to find white screen of death solution after an update.

For me it was the cache management plugin.