# Uncaught SmartyException - wie lösen?

**URL:** https://forum.shopware.com/t/uncaught-smartyexception-wie-loesen/87594
**Category:** Shopware 5
**Created:** [11. Mai 2021 um 10:54 UTC](https://forum.shopware.com/t/uncaught-smartyexception-wie-loesen/87594 "2021-05-11T10:54:29Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![nep](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@nep](https://forum.shopware.com/u/nep)
#### Post date: [11. Mai 2021 um 10:54 UTC](https://forum.shopware.com/t/uncaught-smartyexception-wie-loesen/87594/1 "2021-05-11T10:54:29Z")

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Hi Zusammen, hat jmd. eine Idee was hier das Problem sein könnte, bzw. wie man es lösen könnte? Unsere Einkaufswelten von unserem Sub-Shop werden nichtmehr angezeigt, (naturenpure = hauptshop)

Beste Grüsse, Patrick

**Fatal error** : Uncaught SmartyException: Unable to load template snippet ‚widgets/error/generic\_error.tpl‘ in /var/www/vhosts/naturenpure.ch/httpdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php:127 Stack trace: #0 /var/www/vhosts/naturenpure.ch/httpdocs/engine/Library/Enlight/View/Default.php(295): Smarty\_Internal\_TemplateBase-\>fetch() #1 /var/www/vhosts/naturenpure.ch/httpdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(212): Enlight\_View\_Default-\>render(Object(Enlight\_Template\_Default)) #2 /var/www/vhosts/naturenpure.ch/httpdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(238): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate(Object(Enlight\_Template\_Default)) #3 /var/www/vhosts/naturenpure.ch/httpdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(132): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render() #4 /var/www/vhosts/naturenpure.ch/httpdocs/engine/Library/Enlight/Event/Handler/Default.php(87): Enlig in **/var/www/vhosts/naturenpure.ch/httpdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php** on line **127**

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### Author: ![tarkka.ch](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/tarkka.ch/32/13452_2.png) [@tarkka.ch](https://forum.shopware.com/u/tarkka.ch)
#### Post date: [11. Mai 2021 um 11:06 UTC](https://forum.shopware.com/t/uncaught-smartyexception-wie-loesen/87594/2 "2021-05-11T11:06:20Z")

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Hallo

Schon mal einen Blick in die error-log geworfen?

Gruss

Alfred Noser

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### Author: ![nep](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@nep](https://forum.shopware.com/u/nep)
#### Post date: [11. Mai 2021 um 11:24 UTC](https://forum.shopware.com/t/uncaught-smartyexception-wie-loesen/87594/3 "2021-05-11T11:24:55Z")

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Hallo Alfred

Danke für deine Antwort, Ja.  
1.  
Failed to remove directory „/var/www/vhosts/naturenpure.ch/httpdocs/var/cache/production\_202008121209/html“: rmdir(/var/www/vhosts/naturenpure.ch/httpdocs/var/cache/production\_202008121209/html): Directory not empty  
2.  
An exception occurred while executing 'SELECT product.id as \_\_product\_id, product.supplierID as \_\_product\_supplierID, product.name…Column not found: 1054 Unknown column ‚productAttribute.viison\_country\_of\_origin‘ in ‚field list‘

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### Author: ![tarkka.ch](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/tarkka.ch/32/13452_2.png) [@tarkka.ch](https://forum.shopware.com/u/tarkka.ch)
#### Post date: [11. Mai 2021 um 11:45 UTC](https://forum.shopware.com/t/uncaught-smartyexception-wie-loesen/87594/4 "2021-05-11T11:45:34Z")

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Schon mal versucht den Cache auf dem server zu löschen?

/var/www/vhosts/naturenpure.ch/httpdocs/var/cache/

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### Author: ![nep](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@nep](https://forum.shopware.com/u/nep)
#### Post date: [11. Mai 2021 um 11:50 UTC](https://forum.shopware.com/t/uncaught-smartyexception-wie-loesen/87594/5 "2021-05-11T11:50:38Z")

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![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/7/7927d7feefb889d52b6b62bc43f5290d1458b86d.png)

gerade gesehen dass template ein problem gibt mit cache leeren

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### Author: ![tarkka.ch](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/tarkka.ch/32/13452_2.png) [@tarkka.ch](https://forum.shopware.com/u/tarkka.ch)
#### Post date: [11. Mai 2021 um 11:52 UTC](https://forum.shopware.com/t/uncaught-smartyexception-wie-loesen/87594/6 "2021-05-11T11:52:03Z")

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Direkt auf dem ftp-Server löschen.

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### Author: ![nep](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@nep](https://forum.shopware.com/u/nep)
#### Post date: [11. Mai 2021 um 12:03 UTC](https://forum.shopware.com/t/uncaught-smartyexception-wie-loesen/87594/7 "2021-05-11T12:03:44Z")

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Besten Dank für die Antworten!