# Uncaught SmartyException: Unable to load template snippet 'widgets/error/generic\_error.tpl

**URL:** https://forum.shopware.com/t/uncaught-smartyexception-unable-to-load-template-snippet-widgets-error-generic-error-tpl/92914
**Category:** Shopware 5
**Created:** [11. Februar 2022 um 20:49 UTC](https://forum.shopware.com/t/uncaught-smartyexception-unable-to-load-template-snippet-widgets-error-generic-error-tpl/92914 "2022-02-11T20:49:15Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![irki21](https://avatars.discourse-cdn.com/v4/letter/i/96bed5/32.png) [@irki21](https://forum.shopware.com/u/irki21)
#### Post date: [11. Februar 2022 um 20:49 UTC](https://forum.shopware.com/t/uncaught-smartyexception-unable-to-load-template-snippet-widgets-error-generic-error-tpl/92914/1 "2022-02-11T20:49:15Z")

</div>

Hallo,

ich sehe im Fehler Log oft diese Meldung.  
Der Request dazu:  
POST /de/widgets/PaypalUnifiedExpressCheckout/createPayment HTTP/1.0" 500

Fehler im Error Log:  
Got error ‚PHP message: PHP Fatal error: Uncaught SmartyException: Unable to load template snippet  
‚widgets/error/generic\_error.tpl‘ in  
/var/www/vhosts/myhost/httpdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php:127\n  
Stack trace:\n#0 /var/www/vhosts/myhost/httpdocs/engine/Library/Enlight/View/Default.php(291):  
Smarty\_Internal\_TemplateBase-\>fetch()\n#1  
/var/www/vhosts/myhost/httpdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(180):  
Enlight\_View\_Default-\>render()\n#2  
/var/www/vhosts/myhost/httpdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(207):  
Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate()\n  
#3 /var/www/vhosts/myhost/httpdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(124):  
Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render()\n#4  
/var/www/vhosts/myhost/httpdocs/engine/Library/Enlight/Event/Handler/Default.php(90):  
Enlight\_Controller\_Plugins\_ViewRen…‘

Was kann hier der Grund sein?  
Wo müsste ich dieses generic\_error.tpl erstellen?

LG  
Peter