# Unable to load template snippet 'widgets/error/generic\_error.tpl'
**URL:** https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305
**Category:** International (English Only)
**Tags:** general
**Created:** [29. April 2019 um 15:36 UTC](https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305 "2019-04-29T15:36:55Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@IT3000](https://forum.shopware.com/u/IT3000)
#### Post date: [29. April 2019 um 15:36 UTC](https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305/1 "2019-04-29T15:36:55Z")
We are receiving multiple email errors on our customers site following the latest update:
```
exception 'SmartyException' with message 'Unable to load template snippet 'widgets/error/generic\_error.tpl'' in /var/www/html/engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php:127
```
How can I resolve this issue?
**Message:**
```
exception 'SmartyException' with message 'Unable to load template snippet 'widgets/error/generic\_error.tpl'' in /var/www/html/engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php:127
Stack trace:
#0 /var/www/html/engine/Library/Enlight/View/Default.php(300): Smarty\_Internal\_TemplateBase-\>fetch()
#1 /var/www/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(216): Enlight\_View\_Default-\>render(Object(Enlight\_Template\_Default))
#2 /var/www/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(242): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate(Object(Enlight\_Template\_Default))
#3 /var/www/html/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render()
#4 (internal function): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>onPostDispatch(Object(Enlight\_Controller\_ActionEventArgs))
#5 /var/www/html/engine/Library/Enlight/Event/Handler/Default.php(91): call\_user\_func(Array, Object(Enlight\_Controller\_ActionEventArgs))
#6 /var/www/html/engine/Library/Enlight/Event/EventManager.php(219): Enlight\_Event\_Handler\_Default-\>execute(Object(Enlight\_Controller\_ActionEventArgs))
#7 /var/www/html/engine/Library/Enlight/Controller/Action.php(235): Enlight\_Event\_EventManager-\>notify('Enlight\_Control...', Object(Enlight\_Controller\_ActionEventArgs))
#8 /var/www/html/engine/Library/Enlight/Controller/Dispatcher/Default.php(563): Enlight\_Controller\_Action-\>dispatch('genericErrorAct...')
#9 /var/www/html/engine/Library/Enlight/Controller/Front.php(222): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp))
#10 /var/www/html/engine/Shopware/Kernel.php(202): Enlight\_Controller\_Front-\>dispatch()
#11 /var/www/html/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(102): Shopware\Kernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)
#12 /var/www/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(448): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle(Object(Shopware\Kernel), Object(Symfony\Component\HttpFoundation\Request), 1, true)
#13 /var/www/html/engine/Shopware/Components/HttpCache/AppCache.php(260): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL)
#14 /var/www/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(420): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true)
#15 /var/www/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(317): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>fetch(Object(Symfony\Component\HttpFoundation\Request), true)
#16 /var/www/html/engine/Shopware/Components/HttpCache/AppCache.php(187): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>lookup(Object(Symfony\Component\HttpFoundation\Request), true)
#17 /var/www/html/vendor/symfony/http-kernel/HttpCache/HttpCache.php(192): Shopware\Components\HttpCache\AppCache-\>lookup(Object(Symfony\Component\HttpFoundation\Request), true)
#18 /var/www/html/engine/Shopware/Components/HttpCache/AppCache.php(116): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)
#19 /var/www/html/shopware.php(122): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request))
#20 {main}
```
**Time:**
```
2019-04-26T09:11:54.466479+0200
```
**Channel:**
```
core
```
**request:**
```
{
"uri": "/durable/widgets/index/refreshStatistic?requestPage=%2Fdurable%2Finformation-and-presentation%2Fsecurity-pass-holders%2Fsecurity-pass-holder-without-attachment%2F1715%2Fdual-security-pass-holder-holder-only-transparent-pk10&requestController=detail&articleId=1715",
"method": "GET",
"query": {
"requestPage": "/durable/information-and-presentation/security-pass-holders/security-pass-holder-without-attachment/1715/dual-security-pass-holder-holder-only-transparent-pk10",
"requestController": "detail",
"articleId": "1715",
"module": "widgets",
"controller": "durable",
"action": "index",
"refreshStatistic": ""
},
"post": []
}
```
**session:**
```
No session data available
```
**shopId:**
```
1
```
---
### Author:  [@senByte](https://forum.shopware.com/u/senByte)
#### Post date: [27. Mai 2019 um 15:17 UTC](https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305/2 "2019-05-27T15:17:35Z")
Hi, any progress at that?
getting exactly the same error at a client’s Shop after latest Update
---
### Author:  [@BooVeMan](https://forum.shopware.com/u/BooVeMan)
#### Post date: [12. Juni 2019 um 17:09 UTC](https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305/3 "2019-06-12T17:09:40Z")
Seeing exactly the same error
---
### Author:  [@b3wii](https://forum.shopware.com/u/b3wii)
#### Post date: [28. Juni 2019 um 12:54 UTC](https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305/4 "2019-06-28T12:54:34Z")
I also get this error for marketing–shopping-worlds (Einkaufswelten). You can get the real error if you turn on exceptions in config:
```
'phpsettings' => [
'display_errors' => 1,
],
'front' => [
'showException' => true,
'throwExceptions' => true,
'noErrorHandler' => false,
],
'template' => [
'forceCompile' => true,
],
'model' => [
'cacheProvider' => 'array'
],
'httpCache' => [
'enabled' => false, // true or false
'debug' => true,
],
```
In my case it was: modifier ‚mb\_substr‘ not allowed by security setting
---
### Author:  [@73k4](https://forum.shopware.com/u/73k4)
#### Post date: [13. Dezember 2019 um 00:36 UTC](https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305/5 "2019-12-13T00:36:53Z")
how did you solve this?
---
### Author:  [@b3wii](https://forum.shopware.com/u/b3wii)
#### Post date: [14. Dezember 2019 um 21:53 UTC](https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305/6 "2019-12-14T21:53:23Z")
> [@73k4 schrieb:](https://forum.shopware.com/profile/19899/73k4 "73k4")
>
> how did you solve this?
Replace the function by another one mb\_substr is deprecated in smarty 3
---
### Author:  [@groftware](https://forum.shopware.com/u/groftware)
#### Post date: [5. April 2020 um 09:32 UTC](https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305/7 "2020-04-05T09:32:47Z")
I’m getting the same error 8.000 times when the cron clears the cache using the sw-cli. How to solve this?
PHP Fatal error: Uncaught SmartyException: Unable to load template snippet ‘widgets/error/generic\_error.tpl’ in /var/www/vhosts/shop/httpdocs/production/engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php:127
---
### Author:  [@UBIQ\_AG](https://forum.shopware.com/u/UBIQ_AG)
#### Post date: [2. Juli 2021 um 13:21 UTC](https://forum.shopware.com/t/unable-to-load-template-snippet-widgets-error-generic-error-tpl/59305/8 "2021-07-02T13:21:35Z")
How did you solve that error? I’m currently having the same issue after an update from SW 5.6.9 to 5.7.2.