# TLS Handschake Problem

**URL:** https://forum.shopware.com/t/tls-handschake-problem/70707
**Category:** Allgemein
**Created:** [6. November 2020 um 07:11 UTC](https://forum.shopware.com/t/tls-handschake-problem/70707 "2020-11-06T07:11:34Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![omegaproject](https://avatars.discourse-cdn.com/v4/letter/o/e19b73/32.png) [@omegaproject](https://forum.shopware.com/u/omegaproject)
#### Post date: [6. November 2020 um 07:11 UTC](https://forum.shopware.com/t/tls-handschake-problem/70707/1 "2020-11-06T07:11:34Z")

</div>

Hallo Shopware Community,

seit ein paar Tagen bekomme ich im Backend einen TLS Fehler. Die Abfrage geht an&nbsp;[https://api.shopware.com/ping](https://api.shopware.com/ping).

[2020-11-01 17:30:40] core.CRITICAL: cURL error 35: gnutls\_handshake() failed: A TLS fatal alert has been received. {„uid“:„86fd218“}

Ich kann daher keine Plugins einrichten. Wenn ich direkt von der Konsole einen Ping sende gibt es keine Probleme. Laut Provider sind die Zertifikate noch alle gültig.&nbsp;

Hat jemand eine Idee? Ich zeige auch mal die Header und cURL Konfiguration die der Shop an Shopware sendet.

Header:

Array  
(  
&nbsp; &nbsp; [scheme] =\> https  
&nbsp; &nbsp; [http\_method] =\> GET  
&nbsp; &nbsp; [url] =\> [https://api.shopware.com/ping](https://api.shopware.com/ping)  
&nbsp; &nbsp; [uri] =\> /ping  
&nbsp; &nbsp; [headers] =\> Array  
&nbsp; &nbsp; &nbsp; &nbsp; (  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [Host] =\> Array  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [0] =\> [api.shopware.com](http://api.shopware.com)  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; )

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [User-Agent] =\> Array  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [0] =\> Guzzle/5.3.1 curl/7.26.0 PHP/7.2.13  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; )

&nbsp; &nbsp; &nbsp; &nbsp; )

&nbsp; &nbsp; [body] =\>&nbsp;  
&nbsp; &nbsp; [version] =\> 1.1  
&nbsp; &nbsp; [client] =\> Array  
&nbsp; &nbsp; &nbsp; &nbsp; (  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [redirect] =\> Array  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [max] =\> 5  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [strict] =\>&nbsp;  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [referer] =\>&nbsp;  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [protocols] =\> Array  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [0] =\> http  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [1] =\> https  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; )

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; )

&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [timeout] =\> 7  
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [connect\_timeout] =\> 5  
&nbsp; &nbsp; &nbsp; &nbsp; )

&nbsp; &nbsp; [query\_string] =\>&nbsp;  
&nbsp; &nbsp; [future] =\>&nbsp;  
)

&nbsp;

cUrl Konfiguration:

Array  
(  
&nbsp; &nbsp; [url] =\> [https://api.shopware.com/ping](https://api.shopware.com/ping)  
&nbsp; &nbsp; [content\_type] =\>&nbsp;  
&nbsp; &nbsp; [http\_code] =\> 0  
&nbsp; &nbsp; [header\_size] =\> 0  
&nbsp; &nbsp; [request\_size] =\> 0  
&nbsp; &nbsp; [filetime] =\> -1  
&nbsp; &nbsp; [ssl\_verify\_result] =\> 0  
&nbsp; &nbsp; [redirect\_count] =\> 0  
&nbsp; &nbsp; [total\_time] =\> 0.026948  
&nbsp; &nbsp; [namelookup\_time] =\> 0.016211  
&nbsp; &nbsp; [connect\_time] =\> 0.026954  
&nbsp; &nbsp; [pretransfer\_time] =\> 0  
&nbsp; &nbsp; [size\_upload] =\> 0  
&nbsp; &nbsp; [size\_download] =\> 0  
&nbsp; &nbsp; [speed\_download] =\> 0  
&nbsp; &nbsp; [speed\_upload] =\> 0  
&nbsp; &nbsp; [download\_content\_length] =\> -1  
&nbsp; &nbsp; [upload\_content\_length] =\> -1  
&nbsp; &nbsp; [starttransfer\_time] =\> 0  
&nbsp; &nbsp; [redirect\_time] =\> 0  
&nbsp; &nbsp; [redirect\_url] =\>&nbsp;  
&nbsp; &nbsp; [primary\_ip] =\> 188.166.1.50  
&nbsp; &nbsp; [certinfo] =\> Array  
&nbsp; &nbsp; &nbsp; &nbsp; (  
&nbsp; &nbsp; &nbsp; &nbsp; )

&nbsp; &nbsp; [primary\_port] =\> 443  
&nbsp; &nbsp; [local\_ip] =\> 81.209.130.185  
&nbsp; &nbsp; [local\_port] =\> 22146  
)

&nbsp;

Vielen Dank