# Shopware Fehler Report

**URL:** <https://forum.shopware.com/t/shopware-fehler-report/26247>\
**Category:** Installation/Einstieg\
**Created:** [14. April 2015 um 16:13 UTC](https://forum.shopware.com/t/shopware-fehler-report/26247 "2015-04-14T16:13:40Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![naztyone](https://avatars.discourse-cdn.com/v4/letter/n/5e9695/32.png) [@naztyone](https://forum.shopware.com/u/naztyone)\
**Post date:** [14. April 2015 um 16:13 UTC](https://forum.shopware.com/t/shopware-fehler-report/26247/1 "2015-04-14T16:13:40Z")

</div>

Servus, Ich habe einen Shop bei Checkdomain laufen. Beim installieren von einem zweiten Shop auf den Server bekomme ich folgende Fehlermeldung: [code]

## Ups! Ein Fehler ist aufgetreten!

Die nachfolgenden Hinweise sollten Ihnen weiterhelfen.

### Unable to load template snippet ‘string:{include file=“backend/order/model/order\_history.js”} {include file=“backend/order/model/order.js”} {include file=“backend/order/model/attribute.js”} {include file=“backend/order/model/billing.js”} {include file=“backend/order/model/shipping.js”} {include file=“backend/order/model/tax.js”} {include file=“backend/order/model/debit.js”} {include file=“backend/order/model/payment.js”} {include file=“backend/order/model/payment\_instance.js”} {include file=“backend/order/model/voucher.js”} {include file=“backend/order/model/configuration.js”} {include file=“backend/order/model/receipt.js”} {include file=“backend/order/model/receipt\_attribute.js”} {include file=“backend/order/model/position.js”} {include file=“backend/order/model/position\_attribute.js”} {include file=“backend/order/model/mail.js”} {include file=“backend/order/model/billing\_attribute.js”} {include file=“backend/order/model/shipping\_attribute.js”} {include file=“backend/order/model/statistic.js”} {include file=“backend/order/model/detail\_batch.js”} {include file=“backend/order/model/list\_batch.js”} {include file=“backend/order/view/main/window.js”} {include file=“backend/order/view/detail/window.js”} {include file=“backend/order/view/detail/overview.js”} {include file=“backend/order/view/detail/communication.js”} {include file=“backend/order/view/detail/position.js”} {include file=“backend/order/view/detail/document.js”} {include file=“backend/order/view/detail/detail.js”} {include file=“backend/order/view/detail/billing.js”} {include file=“backend/order/view/detail/shipping.js”} {include file=“backend/order/view/detail/debit.js”} {include file=“backend/order/view/detail/order\_history.js”} {include file=“backend/order/view/detail/configuration.js”} {include file=“backend/order/view/list/filter.js”} {include file=“backend/order/view/list/list.js”} {include file=“backend/order/view/list/navigation.js”} {include file=“backend/order/view/list/statistic.js”} {include file=“backend/order/view/list/position.js”} {include file=“backend/order/view/list/document.js”} {include file=“backend/order/view/batch/window.js”} {include file=“backend/order/view/batch/mail.js”} {include file=“backend/order/view/batch/form.js”} {include file=“backend/order/view/batch/list.js”} {include file=“backend/order/view/batch/progress.js”} {include file=“backend/order/store/order\_history.js”} {include file=“backend/order/store/order.js”} {include file=“backend/order/store/voucher.js”} {include file=“backend/order/store/doc\_type.js”} {include file=“backend/order/store/statistic.js”} {include file=“backend/order/store/configuration.js”} {include file=“backend/order/store/batch.js”} {include file=“backend/order/store/tax.js”} {include file=“backend/order/store/detail\_batch.js”} {include file=“backend/order/store/list\_batch.js”} {include file=“backend/order/controller/main.js”} {include file=“backend/order/controller/list.js”} {include file=“backend/order/controller/filter.js”} {include file=“backend/order/controller/detail.js”} {include file=“backend/order/controller/batch.js”}|backend/order/payment\_methods/controller/detail.js|backend/order/payment\_methods/view/detail/payment\_methods.js’ in Smarty/sysplugins/smarty\_internal\_templatebase.php on line 127

### Stack trace:

```
#0 Enlight/View/Default.php(273): Smarty\_Internal\_TemplateBase-\>fetch() #1 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(212): Enlight\_View\_Default-\>render(Object(Enlight\_Template\_Default)) #2 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(238): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate(Object(Enlight\_Template\_Default)) #3 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render() #4 [internal function]: Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>onPostDispatch(Object(Enlight\_Controller\_ActionEventArgs)) #5 Enlight/Event/Handler/Default.php(91): call\_user\_func(Array, Object(Enlight\_Controller\_ActionEventArgs)) #6 Enlight/Event/EventManager.php(211): Enlight\_Event\_Handler\_Default-\>execute(Object(Enlight\_Controller\_ActionEventArgs)) #7 Enlight/Controller/Action.php(202): Enlight\_Event\_EventManager-\>notify('Enlight\_Control...', Object(Enlight\_Controller\_ActionEventArgs)) #8 Enlight/Controller/Dispatcher/Default.php(528): Enlight\_Controller\_Action-\>dispatch('loadAction') #9 Enlight/Controller/Front.php(228): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp)) #10 Shopware/Kernel.php(145): Enlight\_Controller\_Front-\>dispatch() #11 vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(471): Shopware\Kernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #12 Shopware/Components/HttpCache/AppCache.php(256): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #13 vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(242): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true) #14 Shopware/Components/HttpCache/AppCache.php(102): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>pass(Object(Symfony\Component\HttpFoundation\Request), true) #15 shopware.php(109): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request)) #16 {main}

```

&nbsp;  
[/code] Bei der Installation werden alle voraussetzungen erfüllt - alles grün. auch magic qutes sind aus. Wie gesagt, der erste Shop funktioniert tadellos.

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<div class="post-metadata">

**Author:** ![ltgroup](https://avatars.discourse-cdn.com/v4/letter/l/54ee81/32.png) [@ltgroup](https://forum.shopware.com/u/ltgroup)\
**Post date:** [15. April 2015 um 09:17 UTC](https://forum.shopware.com/t/shopware-fehler-report/26247/2 "2015-04-15T09:17:30Z")

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Ich hatte kürzlich ein ähnliches Problem. Allerdings hatte sich der (Test) - Shop einwandfrei installieren lassen und erst beim Aufruf des Backends habe ich den Fehler bekommen. Geholfen hat mir ein Blick auf die installierten Plugins (Staging, diverse Zahlungsmethoden) die unter der Subdomain nicht liefen. Diese habe ich dann mal deaktiviert und am Ende war der Verursacher ein Plugin. Dann lief es. Probier das doch mal aus.

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<div class="post-metadata">

**Author:** ![naztyone](https://avatars.discourse-cdn.com/v4/letter/n/5e9695/32.png) [@naztyone](https://forum.shopware.com/u/naztyone)\
**Post date:** [15. April 2015 um 11:08 UTC](https://forum.shopware.com/t/shopware-fehler-report/26247/3 "2015-04-15T11:08:15Z")

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Hi, danke für die Antwort. Der Shop ist frisch installiert. Ich habe noch keine zusätzlichen Plugins installiert Der Fehler kommt direkt beim einloggen ins Backend. Das seltsame ist halt, dass ein Shopp läuft und der andere nicht. Beide sind beim selben Hoster und auf dem selben Webspace.