# shopware 5 : Unable to load template snippet
**URL:** https://forum.shopware.com/t/shopware-5-unable-to-load-template-snippet/72052
**Category:** Shopware 5
**Created:** [12. Januar 2021 um 22:18 UTC](https://forum.shopware.com/t/shopware-5-unable-to-load-template-snippet/72052 "2021-01-12T22:18:36Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@hamza\_rhd](https://forum.shopware.com/u/hamza_rhd)
#### Post date: [12. Januar 2021 um 22:18 UTC](https://forum.shopware.com/t/shopware-5-unable-to-load-template-snippet/72052/1 "2021-01-12T22:18:36Z")
I am using shopware 5 for my e-commerce website and I am getting this error when logging to the backend:
```
[![Unable to load template snippet][1]][1] 'string:{include file="backend/order/model/order_history.js"} {include file="backend/order/model/order.js"} {include file="backend/order/model/billing.js"} {include file="backend/order/model/shipping.js"} {include file="backend/order/model/tax.js"} {include file="backend/order/model/debit.js"} {include file="backend/order/model/payment.js"} {include file="backend/order/model/payment_instance.js"} {include file="backend/order/model/voucher.js"} {include file="backend/order/model/configuration.js"} {include file="backend/order/model/receipt.js"} {include file="backend/order/model/position.js"} {include file="backend/order/model/mail.js"} {include file="backend/order/model/detail_batch.js"} {include file="backend/order/model/list_batch.js"} {include file="backend/order/model/dispatch.js"} {include file="backend/order/view/main/window.js"} {include file="backend/order/view/detail/window.js"} {include file="backend/order/view/detail/overview.js"} {include file="backend/order/view/detail/communication.js"} {include file="backend/order/view/detail/position.js"} {include file="backend/order/view/detail/document.js"} {include file="backend/order/view/detail/detail.js"} {include file="backend/order/view/detail/billing.js"} {include file="backend/order/view/detail/shipping.js"} {include file="backend/order/view/detail/debit.js"} {include file="backend/order/view/detail/order_history.js"} {include file="backend/order/view/detail/configuration.js"} {include file="backend/order/view/detail/dispatch.js"} {include file="backend/order/view/list/filter.js"} {include file="backend/order/view/list/list.js"} {include file="backend/order/view/list/navigation.js"} {include file="backend/order/view/list/position.js"} {include file="backend/order/view/list/document.js"} {include file="backend/order/view/mail/window.js"} {include file="backend/order/view/mail/form.js"} {include file="backend/order/view/mail/attachment.js"} {include file="backend/order/view/batch/window.js"} {include file="backend/order/view/batch/form.js"} {include file="backend/order/view/batch/list.js"} {include file="backend/order/view/batch/progress.js"} {include file="backend/order/store/order_history.js"} {include file="backend/order/store/order.js"} {include file="backend/order/store/voucher.js"} {include file="backend/order/store/doc_type.js"} {include file="backend/order/store/configuration.js"} {include file="backend/order/store/batch.js"} {include file="backend/order/store/tax.js"} {include file="backend/order/store/detail_batch.js"} {include file="backend/order/store/list_batch.js"} {include file="backend/order/store/document_registry.js"} {include file="backend/order/controller/main.js"} {include file="backend/order/controller/list.js"} {include file="backend/order/controller/filter.js"} {include file="backend/order/controller/detail.js"} {include file="backend/order/controller/batch.js"} {include file="backend/order/controller/mail.js"} {include file="backend/order/controller/document.js"} {include file="backend/order/controller/attachment.js"}|backend/order/payment_methods/controller/detail.js|backend/order/payment_methods/view/detail/payment_methods.js' in engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php on line 127
```
The problem showed when I migrate the site to another server, and now I can’t neither add an order or get list of the orders from the backend Is there anyone who can help me in this?
Note that the files shown in the error already exist.
---
### Author:  [@Mr\_X](https://forum.shopware.com/u/Mr_X)
#### Post date: [29. Juli 2023 um 11:03 UTC](https://forum.shopware.com/t/shopware-5-unable-to-load-template-snippet/72052/2 "2023-07-29T11:03:45Z")
Have the same issue now. Do you found a solution?
Br