# Shop Down wer kann helfen ? **URL:** \ **Category:** Allgemein\ **Created:** [15. Januar 2021 um 21:14 UTC](https://forum.shopware.com/t/shop-down-wer-kann-helfen/72135 "2021-01-15T21:14:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Orwitechnik](https://avatars.discourse-cdn.com/v4/letter/o/c4cdca/32.png) [@Orwitechnik](https://forum.shopware.com/u/Orwitechnik)\ **Post date:** [15. Januar 2021 um 21:14 UTC](https://forum.shopware.com/t/shop-down-wer-kann-helfen/72135/1 "2021-01-15T21:14:31Z")
Hallo, kann mir wer bei diesem Fehler weiterhelfen ? Ich komme nicht mehr ins Backend geschweige noch auf die Shopseite. s 0 code"0"status"500"title"Internal Server Error"detail"User Notice: Key file „file:///home/orwvdbew/www.orwishop.de/config/jwt/public.pem“ permissions are not correct, recommend changing to 600 or 660 instead of 644"meta trace 0 file"/home/orwvdbew/www.orwishop.de/var/cache/dev\_hf86638d0190fd4aa9470d48fc0ebe24e/ContainerQxXzxy5/srcShopware\_Production\_KernelDevDebugContainer.php"line22432function"\_\_construct"class"League\OAuth2\Server\CryptKey"type"-\>„args 0"file:///home/orwvdbew/www.orwishop.de/config/jwt/public.pem"1 file“/home/orwvdbew/www.orwishop.de/var/cache/dev\_hf86638d0190fd4aa9470d48fc0ebe24e/ContainerQxXzxy5/srcShopware\_Production\_KernelDevDebugContainer.php"line11936function"getApiAuthenticationListenerService"class"ContainerQxXzxy5\srcShopware\_Production\_KernelDevDebugContainer"type"-\>„args2 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/event-dispatcher/EventDispatcher.php"line279function"ContainerQxXzxy5\{closure}„class"ContainerQxXzxy5\srcShopware\_Production\_KernelDevDebugContainer"type“-\>„args3 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/event-dispatcher/EventDispatcher.php"line90function"sortListeners"class"Symfony\Component\EventDispatcher\EventDispatcher"type"-\>„args 0"kernel.request"4 file“/home/orwvdbew/www.orwishop.de/vendor/shopware/core/Framework/Webhook/WebhookDispatcher.php"line133function"getListeners"class"Symfony\Component\EventDispatcher\EventDispatcher"type"-\>„args 0"kernel.request"5 file“/home/orwvdbew/www.orwishop.de/vendor/shopware/core/Framework/Event/BusinessEventDispatcher.php"line83function"getListeners"class"Shopware\Core\Framework\Webhook\WebhookDispatcher"type"-\>„args 0"kernel.request"6 file“/home/orwvdbew/www.orwishop.de/vendor/shopware/core/Framework/Event/NestedEventDispatcher.php"line57function"getListeners"class"Shopware\Core\Framework\Event\BusinessEventDispatcher"type"-\>„args 0"kernel.request"7 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/event-dispatcher/Debug/TraceableEventDispatcher.php"line334function"getListeners"class"Shopware\Core\Framework\Event\NestedEventDispatcher"type"-\>„args 0"kernel.request"8 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/event-dispatcher/Debug/TraceableEventDispatcher.php"line162function"preProcess"class"Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher"type"-\>„args 0"kernel.request"9 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/http-kernel/HttpKernel.php"line134function"dispatch"class"Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher"type"-\>„args 0{}1"kernel.request"10 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/http-kernel/HttpKernel.php"line80function"handleRaw"class"Symfony\Component\HttpKernel\HttpKernel"type"-\>„args 0 attributes{}request{}query{}server{}files{}cookies{}headers{}1111 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/http-kernel/Kernel.php"line201function"handle"class"Symfony\Component\HttpKernel\HttpKernel"type"-\>„args 0 attributes{}request{}query{}server{}files{}cookies{}headers{}112true12 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php"line85function"handle"class"Symfony\Component\HttpKernel\Kernel"type"-\>„args 0 attributes{}request{}query{}server{}files{}cookies{}headers{}112true13 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/http-kernel/HttpCache/HttpCache.php"line477function"handle"class"Symfony\Component\HttpKernel\HttpCache\SubRequestHandler"type"::„args 0{}1 attributes{}request{}query{}server{}files{}cookies{}headers{}213true14 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/http-kernel/HttpCache/HttpCache.php"line450function"forward"class"Symfony\Component\HttpKernel\HttpCache\HttpCache"type"-\>„args 0 attributes{}request{}query{}server{}files{}cookies{}headers{}1true15 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/http-kernel/HttpCache/HttpCache.php"line344function"fetch"class"Symfony\Component\HttpKernel\HttpCache\HttpCache"type"-\>„args 0 attributes{}request{}query{}server{}files{}cookies{}headers{}1true16 file“/home/orwvdbew/www.orwishop.de/vendor/symfony/http-kernel/HttpCache/HttpCache.php"line222function"lookup"class"Symfony\Component\HttpKernel\HttpCache\HttpCache"type"-\>„args 0 attributes{}request{}query{}server{}files{}cookies{}headers{}1true17 file“/home/orwvdbew/www.orwishop.de/vendor/shopware/core/HttpKernel.php"line163function"handle"class"Symfony\Component\HttpKernel\HttpCache\HttpCache"type"-\>„args 0 attributes{}request{}query{}server{}files{}cookies{}headers{}112true18 file“/home/orwvdbew/www.orwishop.de/vendor/shopware/core/HttpKernel.php"line80function"doHandle"class"Shopware\Core\HttpKernel"type"-\>„args 0 attributes{}request{}query{}server{}files{}cookies{}headers{}112true19 file“/home/orwvdbew/www.orwishop.de/public/index.php"line83function"handle"class"Shopware\Core\HttpKernel"type"-\>„args 0 attributes{}request{}query{}server{}files{}cookies{}headers{}file“/home/orwvdbew/www.orwishop.de/vendor/league/oauth2-server/src/CryptKey.php"line ---
**Author:** ![gettheMaX](https://avatars.discourse-cdn.com/v4/letter/g/ba9def/32.png) [@gettheMaX](https://forum.shopware.com/u/gettheMaX)\ **Post date:** [15. Januar 2021 um 21:49 UTC](https://forum.shopware.com/t/shop-down-wer-kann-helfen/72135/2 "2021-01-15T21:49:46Z")
Schau dir das mal an: Key file “file:///home/orwvdbew/www.orwishop.de/config/jwt/public.pem” permissions are not correct, recommend changing to 600 or 660 instead of 644 Deine Berichtigungen scheinen nicht zu stimmen ---
**Author:** ![Orwitechnik](https://avatars.discourse-cdn.com/v4/letter/o/c4cdca/32.png) [@Orwitechnik](https://forum.shopware.com/u/Orwitechnik)\ **Post date:** [15. Januar 2021 um 21:56 UTC](https://forum.shopware.com/t/shop-down-wer-kann-helfen/72135/3 "2021-01-15T21:56:23Z")
Irgendeine Idee wie ich es korrigieren kann ? ---
**Author:** ![gettheMaX](https://avatars.discourse-cdn.com/v4/letter/g/ba9def/32.png) [@gettheMaX](https://forum.shopware.com/u/gettheMaX)\ **Post date:** [15. Januar 2021 um 22:00 UTC](https://forum.shopware.com/t/shop-down-wer-kann-helfen/72135/4 "2021-01-15T22:00:30Z")
Das steht da “changing to 600 or 660” chmod 660 /home/orwvdbew/www.orwishop.de/config/jwt/public.pem ---
**Author:** ![Orwitechnik](https://avatars.discourse-cdn.com/v4/letter/o/c4cdca/32.png) [@Orwitechnik](https://forum.shopware.com/u/Orwitechnik)\ **Post date:** [15. Januar 2021 um 22:08 UTC](https://forum.shopware.com/t/shop-down-wer-kann-helfen/72135/5 "2021-01-15T22:08:21Z")
Danke gettheMax, ich bin leider nicht ganz so fitt dadrin. Wäre super, wenn du mir ein eine kleine Anleitung geben könntest. Zugriff auf Server etc. ist alles vorhanden. Frage ist nur wo ich es ändern muss. Unter phpMyadmin z.B. ? ---
**Author:** ![SmartStylez](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@SmartStylez](https://forum.shopware.com/u/SmartStylez)\ **Post date:** [15. Januar 2021 um 22:09 UTC](https://forum.shopware.com/t/shop-down-wer-kann-helfen/72135/6 "2021-01-15T22:09:40Z")
Die Rechte müsstest du wenn per FTP richtig setzen. ---
**Author:** ![Orwitechnik](https://avatars.discourse-cdn.com/v4/letter/o/c4cdca/32.png) [@Orwitechnik](https://forum.shopware.com/u/Orwitechnik)\ **Post date:** [15. Januar 2021 um 22:17 UTC](https://forum.shopware.com/t/shop-down-wer-kann-helfen/72135/7 "2021-01-15T22:17:54Z")
Sauber ! Ihr seit genial ! Es läuft wieder ! Danke euch ! ---
**Author:** ![gettheMaX](https://avatars.discourse-cdn.com/v4/letter/g/ba9def/32.png) [@gettheMaX](https://forum.shopware.com/u/gettheMaX)\ **Post date:** [15. Januar 2021 um 22:27 UTC](https://forum.shopware.com/t/shop-down-wer-kann-helfen/72135/8 "2021-01-15T22:27:28Z")
Völlig OK wenn man nicht ganz so fit ist. Die Rechte sollten sich aber nicht von verstellen, also muss irgendetwas passiert sein. Das Beste wäre die Basics lernen, oder jemanden suchen der das für dich macht.