# Sending emails is not possible **URL:** https://forum.shopware.com/t/sending-emails-is-not-possible/60337 **Category:** Installation/Einstieg **Created:** [8. Juli 2019 um 18:16 UTC](https://forum.shopware.com/t/sending-emails-is-not-possible/60337 "2019-07-08T18:16:30Z") **Posts on this page:** 1 **Page:** 1
### Author: ![Jhonmicky](https://avatars.discourse-cdn.com/v4/letter/j/58f4c7/32.png) [@Jhonmicky](https://forum.shopware.com/u/Jhonmicky) #### Post date: [8. Juli 2019 um 18:16 UTC](https://forum.shopware.com/t/sending-emails-is-not-possible/60337/1 "2019-07-08T18:16:30Z")
Hello everyone, I have a huge problem and I really do not know how to continue. It is about the following problem, no matter what settings I make in Shopware there are no emails out such as order confirmations oa I have really tried everything whether by SMTP or mail or file, I have all the ports through and the connection prefixes “”, tls or ssl , Maybe it comes [vidmate.vet/](https://vidmate.vet/) the message “Could not open socket” or “Unable to connect via TLS” or “Authentification failed” Now, unfortunately, [showbox.bio/](https://showbox.bio/) I do not know how to [tutuapp.uno/](https://tutuapp.uno/) continue and hope you can help me. Already have a few times with my host on the phone and knows nothing … have my contract with alfahosting. I really hope you can help me. Kind regards,.