# Seite nicht mehr aufrufbar

**URL:** https://forum.shopware.com/t/seite-nicht-mehr-aufrufbar/67977
**Category:** Administration
**Created:** [29. Juni 2020 um 06:49 UTC](https://forum.shopware.com/t/seite-nicht-mehr-aufrufbar/67977 "2020-06-29T06:49:40Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![lanaii](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@lanaii](https://forum.shopware.com/u/lanaii)
#### Post date: [29. Juni 2020 um 06:49 UTC](https://forum.shopware.com/t/seite-nicht-mehr-aufrufbar/67977/1 "2020-06-29T06:49:40Z")

</div>

Hallo zusammen,

heute haben wir mit unserem Webserver versucht OPCache zu aktivieren, nach einiger Zeit brachte dies aber keinen Erfolg, und wir haben die einträge in der php.ini rückgängi gemacht.

Nun ist es os, das sich weder Frontend noch Backend öffnen lassen. (Weiße Seite + HTTP Error 500)

In den Shopware Logs sind einige Fehler, die wir per Datenbank s\_core\_plugins testweise deaktiviert haben

```
[2020-06-29 08:25:31] core.CRITICAL: Unable to load template snippet 'backend/performance/app.js|backend/foundation_menu_item.tpl' [] {"uid":"97d41f5"}
[2020-06-29 08:25:59] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"d427723"}
[2020-06-29 08:26:05] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"7ed8dfb"}
[2020-06-29 08:26:18] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"68111d7"}
[2020-06-29 08:26:21] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"642a18e"}
[2020-06-29 08:26:49] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"a7d0460"}
[2020-06-29 08:27:01] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"a66e21a"}
[2020-06-29 08:27:03] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"c9c5294"}
[2020-06-29 08:27:27] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"a704f3d"}
[2020-06-29 08:27:33] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"9a118ec"}
[2020-06-29 08:27:50] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"bbb9b38"}
[2020-06-29 08:27:53] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"7ffdde4"}
[2020-06-29 08:28:14] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"894a652"}
[2020-06-29 08:28:17] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"f8d573f"}
[2020-06-29 08:29:16] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"1a408cd"}
[2020-06-29 08:29:18] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"3913823"}
[2020-06-29 08:33:55] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"06b6454"}
[2020-06-29 08:33:57] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"abf27fa"}
[2020-06-29 08:34:07] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/neti_access_manager/noBuyButton.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"8ad450e"}
[2020-06-29 08:34:17] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/neti_access_manager/noBuyButton.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"8f96f14"}
[2020-06-29 08:36:57] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/neti_access_manager/noBuyButton.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"d2d92a5"}
[2020-06-29 08:38:33] core.CRITICAL: Unable to load template snippet 'frontend/home/index.tpl|frontend/neti_access_manager/amOnlyBusiness.tpl|frontend/plugins/seo/index.tpl' [] {"uid":"f8b5dfd"}
[2020-06-29 08:38:33] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"e7b7419"}
[2020-06-29 08:42:12] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/index/cleverreach_header.tpl|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"5f75a1f"}
[2020-06-29 08:44:41] core.CRITICAL: Unable to load template snippet 'backend/index/index.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js|backend/neti_access_manager/widget/customer_confirmation.js' [] {"uid":"0dedfd1"}
[2020-06-29 08:44:48] core.CRITICAL: Unable to load template snippet 'backend/index/auth.tpl|backend/paypal_unified/menu_icon.tpl|backend/foundation_menu_item.tpl|backend/neti_foundation/extensions/header/css.tpl|backend/access_manager/extensions/model/commissions.js|backend/access_manager/extensions/store/commissions.js|backend/access_manager/extensions/view/commissions/detail/association.js' [] {"uid":"dbf327c"}

```

Doch unsere Seite lässt sich weiterhin nicht aufrufen. [https://www.albicontrol.at/shopware/](https://www.albicontrol.at/shopware/)

&nbsp;

Bitte um eure Unterstützung

LG

René

---

<div class="post-metadata">

### Author: ![lanaii](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@lanaii](https://forum.shopware.com/u/lanaii)
#### Post date: [29. Juni 2020 um 07:30 UTC](https://forum.shopware.com/t/seite-nicht-mehr-aufrufbar/67977/2 "2020-06-29T07:30:10Z")

</div>

Anbei der log

```
Fatal error: Uncaught SmartyCompilerException: Syntax Error in template "/homepages/17/d451282737/htdocs/shopware/custom/plugins/TcinnModernTheme/Resources/Themes/Frontend/ModernTheme/frontend/index/index.tpl" on line 1 "{extends file=&quot;parent:frontend/index/index.tpl&quot;}" illegal recursive call of "parent:frontend/index/index.tpl" in /homepages/17/d451282737/htdocs/shopware/engine/Library/Smarty/sysplugins/smarty_internal_templatecompilerbase.php:657 Stack trace: #0 /homepages/17/d451282737/htdocs/shopware/engine/Library/Smarty/sysplugins/smarty_internal_compile_extends.php(82): Smarty_Internal_TemplateCompilerBase->trigger_template_error('illegal recursi...', 1) #1 /homepages/17/d451282737/htdocs/shopware/engine/Library/Smarty/sysplugins/smarty_internal_templatecompilerbase.php(465): Smarty_Internal_Compile_Extends->compile(Array, Object(Smarty_Internal_SmartyTemplateCompiler), Array, NULL, NULL) #2 /homepages/17/d451282737/htdocs/shopware/engine/Library/Smarty/sysplugins/sm in /homepages/17/d451282737/htdocs/shopware/engine/Library/Smarty/sysplugins/smarty_internal_templatecompilerbase.php on line 657

```

&nbsp;

---

<div class="post-metadata">

### Author: ![neulandmedienagentur](https://avatars.discourse-cdn.com/v4/letter/n/41988e/32.png) [@neulandmedienagentur](https://forum.shopware.com/u/neulandmedienagentur)
#### Post date: [29. Juni 2020 um 15:02 UTC](https://forum.shopware.com/t/seite-nicht-mehr-aufrufbar/67977/3 "2020-06-29T15:02:29Z")

</div>

Halo René,

habe gerade mal geschaut, scheint wieder zu funktionieren?

LG, Marcel

---

<div class="post-metadata">

### Author: ![lanaii](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@lanaii](https://forum.shopware.com/u/lanaii)
#### Post date: [29. Juni 2020 um 15:28 UTC](https://forum.shopware.com/t/seite-nicht-mehr-aufrufbar/67977/4 "2020-06-29T15:28:13Z")

</div>

Warum auch immer war der themes ordner gelöscht.

&nbsp;

wir haben lediglich, einige Anpassungen an der Performance vorgenommen.

nvm es funktioniert wieder&nbsp;

&nbsp;