# Recovery email is never sent

**URL:** https://forum.shopware.com/t/recovery-email-is-never-sent/101193
**Category:** Shopware 6 (English)
**Tags:** programming
**Created:** [8. September 2023 um 12:17 UTC](https://forum.shopware.com/t/recovery-email-is-never-sent/101193 "2023-09-08T12:17:41Z")
**Posts on this page:** 1
**Page:** 1

<div class="post-metadata">

### Author: ![ciekals11](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/ciekals11/32/21740_2.png) [@ciekals11](https://forum.shopware.com/u/ciekals11)
#### Post date: [8. September 2023 um 12:17 UTC](https://forum.shopware.com/t/recovery-email-is-never-sent/101193/1 "2023-09-08T12:17:41Z")

</div>

I’m trying to force my way through some of the shopware questionable ideas and I have faced issue that I don’t know if that is something that is by desing, by mistake or if I have did something that broke this system.  
My issue is that emails with password recovery for customers is never send  
After quick search I have found that in `vendor/shopware/core/Checkout/Customer/SalesChannel/SendPasswordRecoveryMailRoute.php` event is dispatched that should send this email

```auto
$event = new CustomerAccountRecoverRequestEvent($context, $customerRecovery, $recoverUrl);
$this->eventDispatcher->dispatch($event, CustomerAccountRecoverRequestEvent::EVENT_NAME);

```

`CustomerAccountRecoverRequestEvent::EVENT_NAME` is equal to `customer.recovery.request` and when I try to find listener for this event I have found nothing

`bin/console debug:event customer.recovery.request`  
results in

```auto
[WARNING] The event "customer.recovery.request" does not have any registered listeners.

```

Do I need to install something that will handle this or is it up to me to create listener for it?