# Product Details Page shows Error Message **URL:** \ **Category:** Shopware 3.5\ **Tags:** general\ **Created:** [3. Juli 2015 um 15:57 UTC](https://forum.shopware.com/t/product-details-page-shows-error-message/28646 "2015-07-03T15:57:18Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![testusernetwork1](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@testusernetwork1](https://forum.shopware.com/u/testusernetwork1)\ **Post date:** [3. Juli 2015 um 15:57 UTC](https://forum.shopware.com/t/product-details-page-shows-error-message/28646/1 "2015-07-03T15:57:18Z")
When i click the Product,It shows the following Message on Product detail Page [color=red]Ups! Ein Fehler ist aufgetreten! Wir wurden bereits über das Problem informiert und arbeiten an einer Lösung, bitte versuchen Sie es in Kürze erneut.[/color] Please help me in this. ---
**Author:** ![tarkka](https://avatars.discourse-cdn.com/v4/letter/t/ba8739/32.png) [@tarkka](https://forum.shopware.com/u/tarkka)\ **Post date:** [8. Juli 2015 um 12:40 UTC](https://forum.shopware.com/t/product-details-page-shows-error-message/28646/2 "2015-07-08T12:40:36Z")
Hello, This message is shown when Exception is caught in the code. Please have a look at log file ([shop\_root]/logs/…) for more details about error. ---
**Author:** ![testusernetwork1](https://avatars.discourse-cdn.com/v4/letter/t/e5b9ba/32.png) [@testusernetwork1](https://forum.shopware.com/u/testusernetwork1)\ **Post date:** [8. Juli 2015 um 15:32 UTC](https://forum.shopware.com/t/product-details-page-shows-error-message/28646/3 "2015-07-08T15:32:28Z")
[quote=„tarkka“]Hello, This message is shown when Exception is caught in the code. Please have a look at log file ([shop\_root]/logs/…) for more details about error.[/quote] I have found the following Errors in Log File. [2015-07-08 15:17:06] core.ERROR: exception ‚SmartyException‘ with message ‚Unable to read template file ‚…/\_default/frontend/detail/index.tpl‘‘ in /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_resource\_file.php:70 Stack trace: #0 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_resource.php(782): Smarty\_Internal\_Resource\_File-\>getContent(Object(Smarty\_Template\_Source)) #1 /home/modesra/www/htdocs/engine/Library/Enlight/Components/Snippet/Resource.php(266): Smarty\_Template\_Source-\>\_\_get(‚content‘) #2 /home/modesra/www/htdocs/engine/Library/Enlight/Components/Snippet/Resource.php(188): Enlight\_Components\_Snippet\_Resource-\>getSnippetNamespace(Object(Smarty\_Template\_Source)) #3 /home/modesra/www/htdocs/engine/Library/Enlight/Components/Snippet/Resource.php(170): Enlight\_Components\_Snippet\_Resource-\>getSnippetContent(Object(Smarty\_Template\_Source)) #4 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_resource.php(782): Enlight\_Components\_Snippet\_Resource-\>getContent(Object(Smarty\_Template\_Source)) #5 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_compile\_extends.php(119): Smarty\_Template\_Source-\>\_\_get(‚content‘) #6 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templatecompilerbase.php(475): Smarty\_Internal\_Compile\_Extends-\>compile(Array, Object(Smarty\_Internal\_SmartyTemplateCompiler), Array, NULL, NULL) #7 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templatecompilerbase.php(249): Smarty\_Internal\_TemplateCompilerBase-\>callTagCompiler(‚extends‘, Array, Array) #8 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templateparser.php(2388): Smarty\_Internal\_TemplateCompilerBase-\>compileTag(‚extends‘, Array) #9 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templateparser.php(3101): Smarty\_Internal\_Templateparser-\>yy\_r36() #10 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templateparser.php(3201): Smarty\_Internal\_Templateparser-\>yy\_reduce(36) #11 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_smartytemplatecompiler.php(105): Smarty\_Internal\_Templateparser-\>doParse(10, ‚???‘) #12 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templatecompilerbase.php(192): Smarty\_Internal\_SmartyTemplateCompiler-\>doCompile(’{extends $exten…’) #13 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_template.php(187): Smarty\_Internal\_TemplateCompilerBase-\>compileTemplate(Object(Enlight\_Template\_Default)) #14 /home/modesra/www/htdocs/engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php(155): Smarty\_Internal\_Template-\>compileTemplateSource() #15 /home/modesra/www/htdocs/engine/Library/Enlight/View/Default.php(274): Smarty\_Internal\_TemplateBase-\>fetch() #16 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(216): Enlight\_View\_Default-\>render(Object(Enlight\_Template\_Default)) #17 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(242): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate(Object(Enlight\_Template\_Default)) #18 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render() #19 [internal function]: Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>onPostDispatch(Object(Enlight\_Controller\_ActionEventArgs)) #20 /home/modesra/www/htdocs/engine/Library/Enlight/Event/Handler/Default.php(91): call\_user\_func(Array, Object(Enlight\_Controller\_ActionEventArgs)) #21 /home/modesra/www/htdocs/engine/Library/Enlight/Event/EventManager.php(211): Enlight\_Event\_Handler\_Default-\>execute(Object(Enlight\_Controller\_ActionEventArgs)) #22 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Action.php(202): Enlight\_Event\_EventManager-\>notify(‚Enlight\_Control…‘, Object(Enlight\_Controller\_ActionEventArgs)) #23 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Dispatcher/Default.php(524): Enlight\_Controller\_Action-\>dispatch(‚indexAction‘) #24 /home/modesra/www/htdocs/engine/Library/Enlight/Controller/Front.php(227): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp)) #25 /home/modesra/www/htdocs/engine/Shopware/Kernel.php(143): Enlight\_Controller\_Front-\>dispatch() #26 /home/modesra/www/htdocs/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(490): Shopware\Kernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #27 /home/modesra/www/htdocs/engine/Shopware/Components/HttpCache/AppCache.php(255): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #28 /home/modesra/www/htdocs/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(447): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true) #29 /home/modesra/www/htdocs/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(347): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>fetch(Object(Symfony\Component\HttpFoundation\Request), true) #30 /home/modesra/www/htdocs/engine/Shopware/Components/HttpCache/AppCache.php(178): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>lookup(Object(Symfony\Component\HttpFoundation\Request), true) #31 /home/modesra/www/htdocs/vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(211): Shopware\Components\HttpCache\AppCache-\>lookup(Object(Symfony\Component\HttpFoundation\Request), true) #32 /home/modesra/www/htdocs/engine/Shopware/Components/HttpCache/AppCache.php(114): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #33 /home/modesra/www/htdocs/shopware.php(101): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request)) #34 {main} {„uid“:„fabefa4“} Please help me with this ---
**Author:** ![tarkka](https://avatars.discourse-cdn.com/v4/letter/t/ba8739/32.png) [@tarkka](https://forum.shopware.com/u/tarkka)\ **Post date:** [9. Juli 2015 um 09:48 UTC](https://forum.shopware.com/t/product-details-page-shows-error-message/28646/4 "2015-07-09T09:48:50Z")
You should check: 1. Backend --\> Configuration --\> System info --\> Shopware directories - everything should be green 2. Backend --\> Configuration --\> System info --\> Shopware files - everything should be green 3. [shop\_root]/templates/\_default/frontend/detail/index.tpl - template should exist and have read permissions From the error I can see that you are using non-standard theme. Am I right? If yes: \* is it from community store or completely custom? \* when did this error occurred? After theme installation / after Shopware update / … ? \* try to switch to standard Shopware theme. Is it working? Note: don’t forget to clear front-end cache or disable HTTP cache while debugging.