# Problem with the Plugin Manager - Internal Server Error **URL:** \ **Category:** International (English Only)\ **Tags:** general\ **Created:** [26. Februar 2018 um 22:41 UTC](https://forum.shopware.com/t/problem-with-the-plugin-manager-internal-server-error/51392 "2018-02-26T22:41:15Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![amr](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@amr](https://forum.shopware.com/u/amr)\ **Post date:** [26. Februar 2018 um 22:41 UTC](https://forum.shopware.com/t/problem-with-the-plugin-manager-internal-server-error/51392/1 "2018-02-26T22:41:15Z")
Hello! I experience a problem when trying to access the plugin manager at backend. It give this error: 500 - nternal Server Error. I checked the console window (F12), and it says: ``` Failed to load resource: the server responded with a status of 500 (Internal Server Error) /backend/PluginManager/getPluginInformation?_dc=1519684558589 ```   ``` ext-all.js?201801171346:21 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/ ``` I also can’t access My purchases in the plugin manager. It keeps loading forever… is there a way to fix this? Thank you! ---
**Author:** ![simkli](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/simkli/32/13124_2.png) [@simkli](https://forum.shopware.com/u/simkli)\ **Post date:** [26. Februar 2018 um 22:52 UTC](https://forum.shopware.com/t/problem-with-the-plugin-manager-internal-server-error/51392/2 "2018-02-26T22:52:31Z")
Does your hosting fullfill all requirements for Shopware? (Settings \> System Info). Regards ---
**Author:** ![enerSpace](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/enerspace/32/13552_2.png) [@enerSpace](https://forum.shopware.com/u/enerSpace)\ **Post date:** [26. Februar 2018 um 23:35 UTC](https://forum.shopware.com/t/problem-with-the-plugin-manager-internal-server-error/51392/3 "2018-02-26T23:35:58Z")
@[amr](https://forum.shopware.com/profile/28018/amr) please check the server logfiles of your hosting. In most cases, the PHP error message is output there. Please post the error Message here and we can help you better. Best regards ![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/1X/bb8958d17f9f7c07e111287f43ec676d699d0799.png) enerSpace Webhosting Tel.: +49 511 - 219 568 76 | Web: [https://www.enerspace.de](https://www.enerspace.de/) ---
**Author:** ![amr](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@amr](https://forum.shopware.com/u/amr)\ **Post date:** [26. Februar 2018 um 23:42 UTC](https://forum.shopware.com/t/problem-with-the-plugin-manager-internal-server-error/51392/4 "2018-02-26T23:42:28Z")
> [@simkli schrieb:](https://forum.shopware.com/profile/16741/simkli "simkli") > > Does your hosting fullfill all requirements for Shopware? (Settings\> System Info). > Regards Yes. They are all marked with green. No problem in them.