# Paypal Plus Plugin Probleme

**URL:** https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769
**Category:** Plugins
**Tags:** offizielle-shopware-
**Created:** [28. November 2016 um 08:40 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769 "2016-11-28T08:40:05Z")
**Posts on this page:** 20
**Page:** 1

<div class="post-metadata">

### Author: ![Jaince](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/jaince/32/10766_2.png) [@Jaince](https://forum.shopware.com/u/Jaince)
#### Post date: [28. November 2016 um 08:40 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/1 "2016-11-28T08:40:05Z")

</div>

Hallo,

seitdem ich Paypal Plus nutze bekomme ich immer mal wieder folgende Fehlermeldungen im Plugin.Log File. Was hat das zu bedeuten?

[2016-11-27 21:18:31] plugin.ERROR: An error occurred on creating a payment: Client error response [url] [https://api.paypal.com/v1/payments/payment](https://api.paypal.com/v1/payments/payment) [status code] 400 [reason phrase] Bad Request {„uid“:„883659f“}  
[2016-11-27 21:18:34] plugin.ERROR: An error occurred on creating a payment: Client error response [url] [https://api.paypal.com/v1/payments/payment](https://api.paypal.com/v1/payments/payment) [status code] 400 [reason phrase] Bad Request {„uid“:„dd53da3“}  
[2016-11-27 21:27:29] plugin.ERROR: An error occurred on executing the payment: Client error response [url] [https://api.paypal.com/v1/payments/payment/PAY-7LX75027HJ677200TLA5T7VY/execute](https://api.paypal.com/v1/payments/payment/PAY-7LX75027HJ677200TLA5T7VY/execute) [status code] 400 [reason phrase] Bad Request {„exception“:"[object] (GuzzleHttp\Exception\ClientException(code: 400): Client error response [url] [https://api.paypal.com/v1/payments/payment/PAY-7LX75027HJ677200TLA5T7VY/execute](https://api.paypal.com/v1/payments/payment/PAY-7LX75027HJ677200TLA5T7VY/execute) [status code] 400 [reason phrase] Bad Request at /var/www/clients/client371/web1063/web/engine/Shopware/Plugins/Community/Frontend/SwagPaymentPaypalPlus/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:89)",„response“:"[object] (GuzzleHttp\Message\Response: {})"} {„uid“:„a45aebd“}

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<div class="post-metadata">

### Author: ![thethe](https://avatars.discourse-cdn.com/v4/letter/t/a9adbd/32.png) [@thethe](https://forum.shopware.com/u/thethe)
#### Post date: [1. Februar 2017 um 10:41 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/2 "2017-02-01T10:41:33Z")

</div>

Wir auch

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<div class="post-metadata">

### Author: ![impuls](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/impuls/32/13698_2.png) [@impuls](https://forum.shopware.com/u/impuls)
#### Post date: [3. Februar 2017 um 09:00 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/3 "2017-02-03T09:00:47Z")

</div>

Ebenfalls, konntet ihr schon eine Ursache / Lösung finden?

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<div class="post-metadata">

### Author: ![Jaince](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/jaince/32/10766_2.png) [@Jaince](https://forum.shopware.com/u/Jaince)
#### Post date: [7. Februar 2017 um 09:02 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/4 "2017-02-07T09:02:03Z")

</div>

Leider immer noch der Fehler, laut technischen Paypal-Support soll das Problem bei Shopware liegen?! Jemand eine Idee?

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<div class="post-metadata">

### Author: ![Chris\_tian](https://avatars.discourse-cdn.com/v4/letter/c/ee59a6/32.png) [@Chris\_tian](https://forum.shopware.com/u/Chris_tian)
#### Post date: [15. März 2017 um 08:22 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/5 "2017-03-15T08:22:49Z")

</div>

Wir haben den Fehler auch.

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<div class="post-metadata">

### Author: ![timomayer](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@timomayer](https://forum.shopware.com/u/timomayer)
#### Post date: [24. März 2017 um 09:53 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/6 "2017-03-24T09:53:25Z")

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Macht doch am besten ein Ticket im Issue tracker dafür auf dem bekommt es hoffentlich die nötige Aufmerksamkeit von Shopware&nbsp;

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<div class="post-metadata">

### Author: ![timomayer](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@timomayer](https://forum.shopware.com/u/timomayer)
#### Post date: [6. Juni 2017 um 08:39 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/7 "2017-06-06T08:39:08Z")

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Wr können uns da leider anschließen ☹ Oftmals funktioniert es, es gibt aber pro Tag mindestens 10 dieser Einträge im Log ☹

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<div class="post-metadata">

### Author: ![timomayer](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@timomayer](https://forum.shopware.com/u/timomayer)
#### Post date: [2. August 2017 um 10:13 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/8 "2017-08-02T10:13:48Z")

</div>

@shopware‍ gibt es hierzu irgendeine erkentniss die weiterhelfen könnte?

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<div class="post-metadata">

### Author: ![Quelk](https://avatars.discourse-cdn.com/v4/letter/q/e95f7d/32.png) [@Quelk](https://forum.shopware.com/u/Quelk)
#### Post date: [14. August 2017 um 14:19 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/9 "2017-08-14T14:19:16Z")

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Wir haben dasselbe Problem:

```
[2017-08-14 13:39:41] plugin.ERROR: An error occurred on executing the payment: Client error response [url] https://api.paypal.com/v1/payments/payment/PAY-0PU48767CJ241191KLGIYXQI/execute [status code] 400 [reason phrase] Bad Request {"exception":"[object] (GuzzleHttp\\Exception\\ClientException(code: 400): Client error response [url] https://api.paypal.com/v1/payments/payment/PAY-0PU48767CJ241191KLGIYXQI/execute [status code] 400 [reason phrase] Bad Request at /www/htdocs/w010a3d6/dev.vivanno.de/engine/Shopware/Plugins/Community/Frontend/SwagPaymentPaypalPlus/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:89)","response":"[object] (GuzzleHttp\\Message\\Response: HTTP/1.1 400 Bad Request\r\nDate: Mon, 14 Aug 2017 11:39:40 GMT\r\nServer: Apache\r\nPaypal-Debug-Id: 79d16046ee4fa, 79d16046ee4fa\r\nContent-Language: *\r\nConnection: close\r\nHTTP_X_PP_AZ_LOCATOR: slca.slc\r\nSet-Cookie: X-PP-SILOVER=name%3DLIVE5.API.1%26silo_version%3D880%26app%3Dapiplatformproxyserv%26TIME%3D4237005145%26HTTP_X_PP_AZ_LOCATOR%3Dslca.slc; Expires=Mon, 14 Aug 2017 12:09:41 GMT; domain=.paypal.com; path=/; Secure; HttpOnly, X-PP-SILOVER=; Expires=Thu, 01 Jan 1970 00:00:01 GMT\r\nVary: Authorization\r\nContent-Length: 193\r\nCache-Control: max-age=0, no-cache, no-store, must-revalidate\r\nPragma: no-cache\r\nContent-Type: application/json\r\n\r\n{\"name\":\"INVALID_ARGUMENT\",\"message\":\"Transaction refused because of an invalid argument\",\"information_link\":\"https://developer.paypal.com/docs/api/payments/#errors\",\"debug_id\":\"79d16046ee4fa\"})"} {"uid":"781ecd9"}
[2017-08-14 13:39:44] plugin.ERROR: [10417] - Transaction cannot complete.. Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method. [] {"uid":"781ecd9"}
[2017-08-14 13:40:19] plugin.ERROR: An error occurred on creating a payment: Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request {"exception":"[object] (GuzzleHttp\\Exception\\ClientException(code: 400): Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request at /www/htdocs/w010a3d6/dev.vivanno.de/engine/Shopware/Plugins/Community/Frontend/SwagPaymentPaypalPlus/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:89)","response":"[object] (GuzzleHttp\\Message\\Response: HTTP/1.1 400 Bad Request\r\nDate: Mon, 14 Aug 2017 11:40:19 GMT\r\nServer: Apache\r\nPaypal-Debug-Id: fff17346acdae, fff17346acdae\r\nContent-Language: *\r\nConnection: close\r\nHTTP_X_PP_AZ_LOCATOR: slca.slc\r\nSet-Cookie: X-PP-SILOVER=name%3DLIVE5.API.1%26silo_version%3D880%26app%3Dapiplatformproxyserv%26TIME%3D596414809%26HTTP_X_PP_AZ_LOCATOR%3Dslca.slc; Expires=Mon, 14 Aug 2017 12:10:19 GMT; domain=.paypal.com; path=/; Secure; HttpOnly, X-PP-SILOVER=; Expires=Thu, 01 Jan 1970 00:00:01 GMT\r\nVary: Authorization\r\nContent-Length: 251\r\nCache-Control: max-age=0, no-cache, no-store, must-revalidate\r\nPragma: no-cache\r\nContent-Type: application/json\r\n\r\n{\"name\":\"VALIDATION_ERROR\",\"details\":[{\"field\":\"transactions[0].amount\",\"issue\":\"Amount cannot be zero\"}],\"message\":\"Invalid request - see details\",\"information_link\":\"https://developer.paypal.com/docs/api/payments/#errors\",\"debug_id\":\"fff17346acdae\"})"} {"uid":"47c33bc"}

```

&nbsp;

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<div class="post-metadata">

### Author: ![NagelMedia](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@NagelMedia](https://forum.shopware.com/u/NagelMedia)
#### Post date: [14. August 2017 um 15:26 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/10 "2017-08-14T15:26:06Z")

</div>

Hier auch. Was bekommt ihr im Backend wenn Ihr auf **Paypal** - **Jetzt API testen&nbsp;** klickt?

Haben hier folgenden Fehler:&nbsp;

> The user name cannot contain ‚:‘ in ‚Basic‘ HTTP authentication

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<div class="post-metadata">

### Author: ![Quelk](https://avatars.discourse-cdn.com/v4/letter/q/e95f7d/32.png) [@Quelk](https://forum.shopware.com/u/Quelk)
#### Post date: [15. August 2017 um 12:31 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/11 "2017-08-15T12:31:17Z")

</div>

Das funktioniert problemlos.

Versuchst du es ggf. in einer Entwicklungsumgebung mit Verzeichnisschutz?

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<div class="post-metadata">

### Author: ![Chris\_tian](https://avatars.discourse-cdn.com/v4/letter/c/ee59a6/32.png) [@Chris\_tian](https://forum.shopware.com/u/Chris_tian)
#### Post date: [18. November 2017 um 09:29 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/12 "2017-11-18T09:29:39Z")

</div>

Gibt es hierzu schon etwas neues? Wir haben auch sehr häufig diese Meldung im Log in Verbindung mit PayPal:&nbsp;An error occurred on creating a payment: Client error response&nbsp;

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<div class="post-metadata">

### Author: ![Freddy](https://avatars.discourse-cdn.com/v4/letter/f/3d9bf3/32.png) [@Freddy](https://forum.shopware.com/u/Freddy)
#### Post date: [29. November 2017 um 10:32 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/13 "2017-11-29T10:32:46Z")

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Der Fehler kommt bei uns jetzt auch sporadisch.&nbsp; &nbsp;Liegt es eventuell am Verzeichnisschutz?&nbsp; Aktuell ist die Test-Umgebung noch mit einem Passwort geschützt.&nbsp;

&nbsp;

&nbsp;

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<div class="post-metadata">

### Author: ![mewald](https://avatars.discourse-cdn.com/v4/letter/m/d78d45/32.png) [@mewald](https://forum.shopware.com/u/mewald)
#### Post date: [18. Januar 2018 um 13:59 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/14 "2018-01-18T13:59:53Z")

</div>

Hey,

ich möchte mich hier mal anschließen. Wir haben das Problem auch seit ein paar Tagen. Im “plugin\_production\_xxxx.log” steht immer nur der Satz “An error occurred on executing the payment: Client error response”.

Gibt es dazu schon eine Lösung mittlerweile?

&nbsp;

Grüße,

Matthias

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<div class="post-metadata">

### Author: ![sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/sunflower/32/8100_2.png) [@sunflower](https://forum.shopware.com/u/sunflower)
#### Post date: [15. März 2018 um 15:15 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/15 "2018-03-15T15:15:57Z")

</div>

Hallo zusammen,

ich sehe das auch gerade in einem Shop: “An error occurred on creating a payment: Client error response”

Sehr aussagekräftig ![Crying](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/1X/3d74433e0d4d6cb84e92906c2faceb6b50db91bf.png "Crying"). Der Shopbetrieber hat von fehlgeschlagenen Zahlungen per mobile Devices berichtet.

Grüße  
sunflower

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<div class="post-metadata">

### Author: ![m23](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/m23/32/13275_2.png) [@m23](https://forum.shopware.com/u/m23)
#### Post date: [26. Juli 2018 um 08:53 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/16 "2018-07-26T08:53:28Z")

</div>

Kam hier gerade auch mehrfach… Gibt es dazu was inzwischen was Neues?

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<div class="post-metadata">

### Author: ![AndreHerking](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/andreherking/32/7839_2.png) [@AndreHerking](https://forum.shopware.com/u/AndreHerking)
#### Post date: [26. Juli 2018 um 16:50 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/17 "2018-07-26T16:50:57Z")

</div>

Kann vieles bedeuten - am Besten im PayPal Classic Plugin die Option “Fehlermeldungen anzeigen” aktivieren, weil dann ein ausführlicheres Log geschrieben wird. Alternativ gibt es mittlerweile ein einheitliches PayPal Plugin, welches alle drei bisherigen vereint.&nbsp;

[PayPal | Bestellprozess (Checkout) | Erweiterungen | Shopware Community Store](https://store.shopware.com/swag828732772311f/paypal.html)&nbsp;

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<div class="post-metadata">

### Author: ![lampenstar](https://avatars.discourse-cdn.com/v4/letter/l/e47c2d/32.png) [@lampenstar](https://forum.shopware.com/u/lampenstar)
#### Post date: [4. November 2018 um 09:59 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/18 "2018-11-04T09:59:16Z")

</div>

Hallo zusammen, wir haben aktuell auch sehr viele PayPal abbrüche!

```
Client error response [url] https://api.paypal.com/v1/payments/payment/ [status code] 400 [reason phrase] Bad Request

GuzzleHttp\Exception\ClientException: Client error response [url] https://api.paypal.com/v1/payments/payment/ [status code] 400 [reason phrase] Bad Request in /[...]/engine/Shopware/Plugins/Community/Frontend/SwagPaymentPaypalPlus/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:89

```

Wir können dies aber leider nicht reproduzieren, aber wenn wir mit Kunden telefonieren erscheint “PayPal steht ihnen gegenwertig nicht zur verfügung”.

Leider bekommen wir das neue PayPal plugin nicht installiert, müssen wir erst die “alten” deinstallieren?

```
Error
An exception occurred while executing 'INSERT INTO s_core_menu (name, onclick, class, controller, action, shortcut, position, active, pluginID, parent) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' with params ["PayPal", null, "sprite--paypal-unified", null, null, null, 0, 1, 81, 65]: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'PayPal-65' for key 'name'

```

&nbsp;

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<div class="post-metadata">

### Author: ![brettvormkopp](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/brettvormkopp/32/7788_2.png) [@brettvormkopp](https://forum.shopware.com/u/brettvormkopp)
#### Post date: [4. November 2018 um 10:14 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/19 "2018-11-04T10:14:06Z")

</div>

Ja, es kann nur einen geben.&nbsp;&nbsp;“Duplicate Entry” steht für doppelter Inhalt . Es gibt bei dir also schon eine Plugin mit dem Namen&nbsp;“PayPal”. Das muss zuerst weg, bevor du ein neues Hinzufügst.

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<div class="post-metadata">

### Author: ![lampenstar](https://avatars.discourse-cdn.com/v4/letter/l/e47c2d/32.png) [@lampenstar](https://forum.shopware.com/u/lampenstar)
#### Post date: [6. November 2018 um 10:11 UTC](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769/20 "2018-11-06T10:11:42Z")

</div>

Jetzt haben wir eine weitere Fehlermeldung:

```
An error occured: 10004: Transaction refused because of an invalid argument. See additional error messages for details. - The transaction id is not valid

```

Gibt es denn bekannte Probleme mit den “alten” Plugins?

[Nächste Seite](https://forum.shopware.com/t/paypal-plus-plugin-probleme/41769.md?page=2)
