# New order, add product failing

**URL:** <https://forum.shopware.com/t/new-order-add-product-failing/99297>\
**Category:** Shopware 6 (English)\
**Tags:** administration\
**Created:** [11. April 2023 um 21:59 UTC](https://forum.shopware.com/t/new-order-add-product-failing/99297 "2023-04-11T21:59:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ivanlopez](https://avatars.discourse-cdn.com/v4/letter/i/bb73d2/32.png) [@ivanlopez](https://forum.shopware.com/u/ivanlopez)\
**Post date:** [11. April 2023 um 21:59 UTC](https://forum.shopware.com/t/new-order-add-product-failing/99297/1 "2023-04-11T21:59:41Z")

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Hello all,

I’m having an issue with shopware 6.4.20.0 (it happened the same in lasts versions too). When I open a customer profile in admin, and try to add a new order, I click in add prodct and it adds a blank/non-existent product. I’ve tried evertything but I’m unable to add a new order from admin.

I’d really appreciate any help on this matter.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/3X/1/6/1667f0cd82cbbb3eb84c44461d0f0bb84247d35e.png)

Thanks!

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**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\
**Post date:** [11. April 2023 um 23:04 UTC](https://forum.shopware.com/t/new-order-add-product-failing/99297/2 "2023-04-11T23:04:58Z")

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Double click within the Item column (where your bar is) and you should see a drop-down menu with all products.

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<div class="post-metadata">

**Author:** ![ivanlopez](https://avatars.discourse-cdn.com/v4/letter/i/bb73d2/32.png) [@ivanlopez](https://forum.shopware.com/u/ivanlopez)\
**Post date:** [12. April 2023 um 09:32 UTC](https://forum.shopware.com/t/new-order-add-product-failing/99297/3 "2023-04-12T09:32:14Z")

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I’ve tried everything… when I click in the dropdown, this is what I see. And if I click on „add“ a blank product is added.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/3X/e/3/e3c43a3889f62655251ac226861467050d04d379.png)

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<div class="post-metadata">

**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\
**Post date:** [12. April 2023 um 09:36 UTC](https://forum.shopware.com/t/new-order-add-product-failing/99297/4 "2023-04-12T09:36:33Z")

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I guess you did not follow my instructions. Did you double click on the space you marked in the first screenshot?

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<div class="post-metadata">

**Author:** ![ivanlopez](https://avatars.discourse-cdn.com/v4/letter/i/bb73d2/32.png) [@ivanlopez](https://forum.shopware.com/u/ivanlopez)\
**Post date:** [12. April 2023 um 09:48 UTC](https://forum.shopware.com/t/new-order-add-product-failing/99297/5 "2023-04-12T09:48:01Z")

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you’re right, I’m sorry. It works (damn it).

Thank you very much !