# Message: Failed saving metadata to metadataCache ! Hilfe !!! **URL:** \ **Category:** Installation/Einstieg\ **Created:** [22. September 2015 um 15:22 UTC](https://forum.shopware.com/t/message-failed-saving-metadata-to-metadatacache-hilfe/30764 "2015-09-22T15:22:21Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![ewebs](https://avatars.discourse-cdn.com/v4/letter/e/ba9def/32.png) [@ewebs](https://forum.shopware.com/u/ewebs)\ **Post date:** [22. September 2015 um 15:22 UTC](https://forum.shopware.com/t/message-failed-saving-metadata-to-metadatacache-hilfe/30764/1 "2015-09-22T15:22:21Z")
Moin, hab nun den neuesten Installer verwendet. Bekomme aber die identische Fehlermeldung wie bei der 5.03 Version. Leider konnte / wollte niemand bislang weiterhelfen… was nutzt mit der geilste Shop wenn er sich nicht installieren lässt. Hier mal die komplette Fehlermeldung : `Details Type: ErrorException Code: 1024 Message: Failed saving metadata to metadataCache File: /var/www/virtual/versand360.de/htdocs/engine/Library/Zend/Db/Table/Abstract.php Line: 839 Trace #0 [internal function]: Slim\Slim::handleErrors(1024, 'Failed saving m...', '/var/www/virtua...', 839, Array) #1 /var/www/virtual/versand360.de/htdocs/engine/Library/Zend/Db/Table/Abstract.php(839): trigger\_error('Failed saving m...', 1024) #2 /var/www/virtual/versand360.de/htdocs/engine/Library/Zend/Db/Table/Abstract.php(875): Zend\_Db\_Table\_Abstract-\>\_setupMetadata() #3 /var/www/virtual/versand360.de/htdocs/engine/Library/Zend/Db/Table/Abstract.php(983): Zend\_Db\_Table\_Abstract-\>\_setupPrimaryKey() #4 /var/www/virtual/versand360.de/htdocs/engine/Library/Zend/Db/Table/Select.php(100): Zend\_Db\_Table\_Abstract-\>info() #5 /var/www/virtual/versand360.de/htdocs/engine/Library/Zend/Db/Table/Select.php(78): Zend\_Db\_Table\_Select-\>setTable(Object(Enlight\_Components\_Table)) #6 /var/www/virtual/versand360.de/htdocs/engine/Library/Zend/Db/Table/Abstract.php(1019): Zend\_Db\_Table\_Select-\>\_\_construct(Object(Enlight\_Components\_Table)) #7 /var/www/virtual/versand360.de/htdocs/engine/Library/Enlight/Config/Adapter/DbTable.php(196): Zend\_Db\_Table\_Abstract-\>select() #8 /var/www/virtual/versand360.de/htdocs/engine/Library/Enlight/Config/Adapter/DbTable.php(178): Enlight\_Config\_Adapter\_DbTable-\>readSection('themes/bare/bac...', '1:1') #9 /var/www/virtual/versand360.de/htdocs/engine/Library/Enlight/Config.php(464): Enlight\_Config\_Adapter\_DbTable-\>read(Object(Enlight\_Components\_Snippet\_Namespace)) #10 /var/www/virtual/versand360.de/htdocs/engine/Library/Enlight/Components/Snippet/Namespace.php(53): Enlight\_Config-\>read() #11 /var/www/virtual/versand360.de/htdocs/engine/Shopware/Components/Snippet/Manager.php(122): Enlight\_Components\_Snippet\_Namespace-\>\_\_construct(Array) #12 /var/www/virtual/versand360.de/htdocs/themes/Frontend/Bare/Theme.php(169): Shopware\_Components\_Snippet\_Manager-\>getNamespace('themes/bare/bac...') #13 /var/www/virtual/versand360.de/htdocs/themes/Frontend/Bare/Theme.php(135): Shopware\Themes\Bare\Theme-\>getLabelAttribute('apple\_touch\_ico...') #14 /var/www/virtual/versand360.de/htdocs/engine/Shopware/Components/Theme/Configurator.php(452): Shopware\Themes\Bare\Theme-\>createConfig(Object(Shopware\Components\Form\Container\TabContainer)) #15 /var/www/virtual/versand360.de/htdocs/engine/Shopware/Components/Theme/Configurator.php(113): Shopware\Components\Theme\Configurator-\>injectConfig(Object(Shopware\Themes\Responsive\Theme), Object(Shopware\Components\Form\Container\TabContainer)) #16 /var/www/virtual/versand360.de/htdocs/engine/Shopware/Components/Theme/Installer.php(156): Shopware\Components\Theme\Configurator-\>synchronize(Object(Shopware\Themes\Responsive\Theme)) #17 /var/www/virtual/versand360.de/htdocs/engine/Shopware/Components/Theme/Installer.php(117): Shopware\Components\Theme\Installer-\>synchronizeThemes() #18 /var/www/virtual/versand360.de/htdocs/recovery/install/src/Service/ThemeService.php(61): Shopware\Components\Theme\Installer-\>synchronize() #19 /var/www/virtual/versand360.de/htdocs/recovery/install/src/app.php(437): Shopware\Recovery\Install\Service\ThemeService-\>activateResponsiveTheme() #20 [internal function]: {closure}() #21 /var/www/virtual/versand360.de/htdocs/recovery/common/vendor/slim/slim/Slim/Route.php(462): call\_user\_func\_array(Object(Closure), Array) #22 /var/www/virtual/versand360.de/htdocs/recovery/common/vendor/slim/slim/Slim/Slim.php(1326): Slim\Route-\>dispatch() #23 /var/www/virtual/versand360.de/htdocs/recovery/common/vendor/slim/slim/Slim/Middleware/Flash.php(85): Slim\Slim-\>call() #24 /var/www/virtual/versand360.de/htdocs/recovery/common/vendor/slim/slim/Slim/Middleware/MethodOverride.php(92): Slim\Middleware\Flash-\>call() #25 /var/www/virtual/versand360.de/htdocs/recovery/common/vendor/slim/slim/Slim/Middleware/PrettyExceptions.php(67): Slim\Middleware\MethodOverride-\>call() #26 /var/www/virtual/versand360.de/htdocs/recovery/common/vendor/slim/slim/Slim/Slim.php(1271): Slim\Middleware\PrettyExceptions-\>call() #27 /var/www/virtual/versand360.de/htdocs/recovery/install/index.php(74): Slim\Slim-\>run() #28 {main}` ---
**Author:** ![Moritz\_Naczenski](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/moritz_naczenski/32/7792_2.png) [@Moritz\_Naczenski](https://forum.shopware.com/u/Moritz_Naczenski)\ **Post date:** [22. September 2015 um 19:39 UTC](https://forum.shopware.com/t/message-failed-saving-metadata-to-metadatacache-hilfe/30764/2 "2015-09-22T19:39:53Z")
Hallo, bei welchem Hoster bist du denn? Bei den zertifizierten und einigen anderen Hostern kommt das nicht vor. Auch bei Standard Debian und Ubuntu-Installationen nicht. Hier scheint also was mit der Serverkonfiguration nicht zu passen. Grüße Moritz ---
**Author:** ![ewebs](https://avatars.discourse-cdn.com/v4/letter/e/ba9def/32.png) [@ewebs](https://forum.shopware.com/u/ewebs)\ **Post date:** [23. September 2015 um 08:22 UTC](https://forum.shopware.com/t/message-failed-saving-metadata-to-metadatacache-hilfe/30764/3 "2015-09-23T08:22:45Z")
Moin, wir sind bei Alfahosting. Auf dem Server hatten wir aber schon nen Shop am laufen. Die Systemvoraussetzungen werden auch alle erfüllt. ( Alles grün beim Installations-Check ) Und Debian läuft auf dem Server. Aber ich sehe die Meldung als könne was nicht gespeichert werden. Auch die Ordnerrechte passen alle… Gruß Michael ---
**Author:** ![ewebs](https://avatars.discourse-cdn.com/v4/letter/e/ba9def/32.png) [@ewebs](https://forum.shopware.com/u/ewebs)\ **Post date:** [23. September 2015 um 12:40 UTC](https://forum.shopware.com/t/message-failed-saving-metadata-to-metadatacache-hilfe/30764/4 "2015-09-23T12:40:25Z")
Hab nun mal ne ältere Version installiert : 4.3.6 konnte installiert werden … Allerdings wenn ich dann hier versuche das Update zu starten…( im Backend ) sagt er [code]Fehlerinformationen Modul: Shopware.apps.SwagUpdate Pfad der Anforderung: /backend/SwagUpdate/load/ HTTP-Fehlermeldung: Service Unavailable HTTP-Statuscode: 503 / GET ## Ups! Ein Fehler ist aufgetreten! Die nachfolgenden Hinweise sollten Ihnen weiterhelfen. ### Unable to load template snippet ‘backend/swag\_update/store/plugins.js’ in ‘snippet:string:{include file=“backend/swag\_update/model/changelog.js”} {include file=“backend/swag\_update/model/requirement.js”} {include file=“backend/swag\_update/model/plugins.js”} {include file=“backend/swag\_update/view/window.js”} {include file=“backend/swag\_update/view/progress.js”} {include file=“backend/swag\_update/view/no\_update.js”} {include file=“backend/swag\_update/view/ftp.js”} {include file=“backend/swag\_update/store/changelog.js”} {include file=“backend/swag\_update/store/requirements.js”} {include file=“backend/swag\_update/store/plugins.js”} {include file=“backend/swag\_update/controller/main.js”} {include file=“backend/swag\_update/controller/progress.js”}’ in Smarty/sysplugins/smarty\_internal\_templatebase.php on line 127 ### Stack trace: ``` #0 Smarty/sysplugins/smarty\_internal\_template.php(286): Smarty\_Internal\_TemplateBase-\>fetch(NULL, NULL, NULL, NULL, false, false, true) #1 cache/templates/backend\_de\_DE\_f62ed/5e/ed/a5/5eeda57a9a6dc09b9caa5a30526e700cd790f510.snippet.d78ff1f407ff2dd466dff616496db35ce5b33ed1.php(40): Smarty\_Internal\_Template-\>getSubTemplate('backend/swag\_up...', NULL, 'backend\_de\_DE\_f...', NULL, NULL, Array, 0) #2 Smarty/sysplugins/smarty\_internal\_templatebase.php(180): content\_56027fff5a8e43\_21344364(Object(Enlight\_Template\_Default)) #3 Enlight/View/Default.php(273): Smarty\_Internal\_TemplateBase-\>fetch() #4 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(212): Enlight\_View\_Default-\>render(Object(Enlight\_Template\_Default)) #5 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(238): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate(Object(Enlight\_Template\_Default)) #6 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render() #7 [internal function]: Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>onPostDispatch(Object(Enlight\_Controller\_ActionEventArgs)) #8 Enlight/Event/Handler/Default.php(91): call\_user\_func(Array, Object(Enlight\_Controller\_ActionEventArgs)) #9 Enlight/Event/EventManager.php(211): Enlight\_Event\_Handler\_Default-\>execute(Object(Enlight\_Controller\_ActionEventArgs)) #10 Enlight/Controller/Action.php(202): Enlight\_Event\_EventManager-\>notify('Enlight\_Control...', Object(Enlight\_Controller\_ActionEventArgs)) #11 Enlight/Controller/Dispatcher/Default.php(528): Enlight\_Controller\_Action-\>dispatch('loadAction') #12 Enlight/Controller/Front.php(228): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp)) #13 Shopware/Kernel.php(145): Enlight\_Controller\_Front-\>dispatch() #14 vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(471): Shopware\Kernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #15 Shopware/Components/HttpCache/AppCache.php(256): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #16 vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(242): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true) #17 Shopware/Components/HttpCache/AppCache.php(102): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>pass(Object(Symfony\Component\HttpFoundation\Request), true) #18 shopware.php(109): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request)) #19 {main} ```   [/code] Also was denn nun los ? Kann doch nicht sein… und wir haben keinen EXOTEN Hoster … Shop lief bereits bei diesem Hoster ( Version 5.1 ) What is the Problem Huston ?