# Medienverwaltung kann nicht mehr geöffnet werden.

**URL:** <https://forum.shopware.com/t/medienverwaltung-kann-nicht-mehr-geoffnet-werden/61754>\
**Category:** Administration\
**Created:** [13. September 2019 um 08:42 UTC](https://forum.shopware.com/t/medienverwaltung-kann-nicht-mehr-geoffnet-werden/61754 "2019-09-13T08:42:06Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![grevo](https://avatars.discourse-cdn.com/v4/letter/g/e68b1a/32.png) [@grevo](https://forum.shopware.com/u/grevo)\
**Post date:** [13. September 2019 um 08:42 UTC](https://forum.shopware.com/t/medienverwaltung-kann-nicht-mehr-geoffnet-werden/61754/1 "2019-09-13T08:42:06Z")

</div>

Ich kann meinen Media Manager nicht mehr öffnen.&nbsp;

Ich sehe im Code etwas von&nbsp; **Unable to load template snippet 'backend/media\_manager/view/media/view.js**  
Aber im Ordner **/themes/Backend/ExtJs/backend/media\_manager/view/** oder **/themes/Backend/ExtJs/backend/media\_manager/** habe ich keinen Ordner mit den Namen **“media”.**

Was läuft hier wohl falsch?  
Ich nutze Shopware 5.5.10 sowie den Media Adapter SFTP (Medien liegen auf einem externen Server). Dieser war bisher aber kein Problem.

Die Fehlermeldung findet ihr unten.

Vielen Dank für jede Hilfe.

 ![](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/9/91277246db608defcb3e7858d7ed6c31fbaf5e92.png)

```
Ups! Ein Fehler ist aufgetreten!

Die nachfolgenden Hinweise sollten Ihnen weiterhelfen.

Unable to load template snippet 'backend/media_manager/view/media/view.js' in 'snippet:string:{include file=&quot;backend/media_manager/model/album.js&quot;}
{include file=&quot;backend/media_manager/model/media.js&quot;}
{include file=&quot;backend/media_manager/model/setting.js&quot;}
{include file=&quot;backend/media_manager/view/album/add.js&quot;}
{include file=&quot;backend/media_manager/view/album/setting.js&quot;}
{include file=&quot;backend/media_manager/view/album/tree.js&quot;}
{include file=&quot;backend/media_manager/view/main/selection.js&quot;}
{include file=&quot;backend/media_manager/view/main/window.js&quot;}
{include file=&quot;backend/media_manager/view/media/view.js&quot;}
{include file=&quot;backend/media_manager/view/media/grid.js&quot;}
{include file=&quot;backend/media_manager/view/thumbnail/main.js&quot;}
{include file=&quot;backend/media_manager/view/batch_move/batch_move.js&quot;}
{include file=&quot;backend/media_manager/view/replace/window.js&quot;}
{include file=&quot;backend/media_manager/view/replace/grid.js&quot;}
{include file=&quot;backend/media_manager/view/replace/row.js&quot;}
{include file=&quot;backend/media_manager/view/replace/upload.js&quot;}
{include file=&quot;backend/media_manager/view/replace/file_select.js&quot;}
{include file=&quot;backend/media_manager/store/album.js&quot;}
{include file=&quot;backend/media_manager/store/media.js&quot;}
{include file=&quot;backend/media_manager/controller/main.js&quot;}
{include file=&quot;backend/media_manager/controller/album.js&quot;}
{include file=&quot;backend/media_manager/controller/media.js&quot;}
{include file=&quot;backend/media_manager/controller/thumbnail.js&quot;}' in engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php on line 127
Stack trace:

#0 engine/Library/Smarty/sysplugins/smarty_internal_template.php(286): Smarty_Internal_TemplateBase->fetch(Object(Enlight_Template_Default), NULL, NULL, NULL, false, false, true)
#1 var/cache/production_201906060858/templates/backend_de_DE_6948c/c8/4c/b3/c84cb3c9bde2a368f21c843fd982b4b0169df776.snippet.8de26b43fd19b2037c55895c3e5193027a2ff642.php(38): Smarty_Internal_Template->getSubTemplate('backend/media_m...', NULL, 'backend_de_DE_6...', NULL, NULL, Array, 0)
#2 engine/Library/Smarty/sysplugins/smarty_internal_templatebase.php(180): content_5d7b4edf868fc1_68586807(Object(Enlight_Template_Default))
#3 engine/Library/Enlight/View/Default.php(300): Smarty_Internal_TemplateBase->fetch()
#4 engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(216): Enlight_View_Default->render(Object(Enlight_Template_Default))
#5 engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(242): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->renderTemplate(Object(Enlight_Template_Default))
#6 engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->render()
#7 engine/Library/Enlight/Event/Handler/Default.php(91): Enlight_Controller_Plugins_ViewRenderer_Bootstrap->onPostDispatch(Object(Enlight_Controller_ActionEventArgs))
#8 engine/Library/Enlight/Event/EventManager.php(219): Enlight_Event_Handler_Default->execute(Object(Enlight_Controller_ActionEventArgs))
#9 engine/Library/Enlight/Controller/Action.php(234): Enlight_Event_EventManager->notify('Enlight_Control...', Object(Enlight_Controller_ActionEventArgs))
#10 engine/Library/Enlight/Controller/Dispatcher/Default.php(563): Enlight_Controller_Action->dispatch('loadAction')
#11 engine/Library/Enlight/Controller/Front.php(222): Enlight_Controller_Dispatcher_Default->dispatch(Object(Enlight_Controller_Request_RequestHttp), Object(Enlight_Controller_Response_ResponseHttp))
#12 engine/Shopware/Kernel.php(202): Enlight_Controller_Front->dispatch()
#13 vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(102): Shopware\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)
#14 vendor/symfony/http-kernel/HttpCache/HttpCache.php(448): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle(Object(Shopware\Kernel), Object(Symfony\Component\HttpFoundation\Request), 1, true)
#15 engine/Shopware/Components/HttpCache/AppCache.php(260): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL)
#16 vendor/symfony/http-kernel/HttpCache/HttpCache.php(238): Shopware\Components\HttpCache\AppCache->forward(Object(Symfony\Component\HttpFoundation\Request), true)
#17 engine/Shopware/Components/HttpCache/AppCache.php(105): Symfony\Component\HttpKernel\HttpCache\HttpCache->pass(Object(Symfony\Component\HttpFoundation\Request), true)
#18 shopware.php(122): Shopware\Components\HttpCache\AppCache->handle(Object(Symfony\Component\HttpFoundation\Request))
#19 {main}

```

&nbsp;

---

<div class="post-metadata">

**Author:** ![md\_dm](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/md_dm/32/8939_2.png) [@md\_dm](https://forum.shopware.com/u/md_dm)\
**Post date:** [15. September 2019 um 12:39 UTC](https://forum.shopware.com/t/medienverwaltung-kann-nicht-mehr-geoffnet-werden/61754/2 "2019-09-15T12:39:04Z")

</div>

Ich habe standardmäßig die in der Fehlermeldung aufgezeigten Dateien im Pfad. (Mal abgesehen vom SFTP Media Plugin)

```
ls /backend/media_manager/view/media/
grid.js view.js

```

Wurde ein Update oder ähnliches ausgeführt? Wenn ja von welcher Version? Ggf. mal Cache (Browser etc.) geleert und versucht neu zuladen?

---

<div class="post-metadata">

**Author:** ![grevo](https://avatars.discourse-cdn.com/v4/letter/g/e68b1a/32.png) [@grevo](https://forum.shopware.com/u/grevo)\
**Post date:** [15. September 2019 um 13:11 UTC](https://forum.shopware.com/t/medienverwaltung-kann-nicht-mehr-geoffnet-werden/61754/3 "2019-09-15T13:11:20Z")

</div>

Nein, das habe ich nicht. Aber ich habe nun ein Update durchgeführt. Und jetzt läuft es glücklicherweise wieder.