# Login in Shopware Account and session expired straight away **URL:** \ **Category:** Administration (EN)\ **Tags:** general, administration\ **Created:** [8. März 2024 um 16:13 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270 "2024-03-08T16:13:38Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![AndreaFerrari](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@AndreaFerrari](https://forum.shopware.com/u/AndreaFerrari)\ **Post date:** [8. März 2024 um 16:13 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/1 "2024-03-08T16:13:38Z")
if I try to LogIn to the Shopware Account to install an extention for example, as soon as I log in I get the confirmation message and then it kicks me out straight away giving me a message of session expired. What could the problem be? How can I solve it? I leave a screenshot of what happens as well. ![Screenshot (6)](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/3X/0/b/0b554c86e33544f4b38329f4a1262f75d15a6a53.png) ---
**Author:** ![flowf89](https://avatars.discourse-cdn.com/v4/letter/f/4491bb/32.png) [@flowf89](https://forum.shopware.com/u/flowf89)\ **Post date:** [12. März 2024 um 12:32 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/2 "2024-03-12T12:32:11Z")
I have the same problem. Shopware Version ist 6.5.6.1. I have installed the commercial plugin via composer and would now like to log in with my Shopware account to activate the plugin. I have stored the licence host as described in the documentation. But I have the same error behaviour as described above. There is also no error in the logs. ---
**Author:** ![AndreaFerrari](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@AndreaFerrari](https://forum.shopware.com/u/AndreaFerrari)\ **Post date:** [12. März 2024 um 12:43 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/3 "2024-03-12T12:43:45Z")
The shop I am working with is also on the same version ---
**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\ **Post date:** [18. März 2024 um 07:40 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/4 "2024-03-18T07:40:20Z")
Usually there is an individual error code in the JavaScript response. What does it say? ---
**Author:** ![AndreaFerrari](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@AndreaFerrari](https://forum.shopware.com/u/AndreaFerrari)\ **Post date:** [18. März 2024 um 08:24 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/5 "2024-03-18T08:24:34Z")
POST [https://phonetastik.de/api/\_action/store/checklogin?language=en-GB](https://phonetastik.de/api/_action/store/checklogin?language=en-GB) 403 (Forbidden) This is the error in console ---
**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\ **Post date:** [18. März 2024 um 09:01 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/6 "2024-03-18T09:01:01Z")
Can you login on [account.shopware.com](http://account.shopware.com) with your credentials? Shopware had some issues end of last week with their system, but that should be resolved by now. ---
**Author:** ![AndreaFerrari](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@AndreaFerrari](https://forum.shopware.com/u/AndreaFerrari)\ **Post date:** [18. März 2024 um 09:34 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/7 "2024-03-18T09:34:40Z")
Unfortunately we are having this issue since more than a week. Yes I can log in [account.shopware.com](http://account.shopware.com). The problem is logging in from the extension panel, as soon as I log into the account from there it gives me the login confirmation and then a session expired error and I’m out again. I contacted Shopware support and they suggested to upgrade to version 6.5.8.7 because they thought it was a bug of the other version, but after updating the problem is still there… Don’t know what else to do. ---
**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\ **Post date:** [18. März 2024 um 09:54 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/8 "2024-03-18T09:54:53Z")
There should be a text in the JavaScript response. I am not talking about the status. Maybe you can figure out what the problem with that response. Did you use the administrator account to log in? ---
**Author:** ![frank.boes](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/frank.boes/32/23533_2.png) [@frank.boes](https://forum.shopware.com/u/frank.boes)\ **Post date:** [8. April 2024 um 13:10 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/9 "2024-04-08T13:10:52Z")
Has there been any solution to this question? We are facing the very same issue with the very same Shopware version. ---
**Author:** ![p.weitkamp](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/p.weitkamp/32/15774_2.png) [@p.weitkamp](https://forum.shopware.com/u/p.weitkamp)\ **Post date:** [9. April 2024 um 15:15 UTC](https://forum.shopware.com/t/login-in-shopware-account-and-session-expired-straight-away/103270/10 "2024-04-09T15:15:26Z")
Hey, you can try out the following steps: 1. Disable & Uninstall Shopware Commercial 2. Logout your Account at My Extensions \> Shopware Account 3. Login to your Account at My Extensions \> Shopware Account 4. Install & Activate Shopware Commercial