# Licensing host unknown error - when trying to install an extension **URL:** \ **Category:** Administration (EN)\ **Created:** [15. März 2022 um 10:57 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469 "2022-03-15T10:57:55Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![nobanker](https://avatars.discourse-cdn.com/v4/letter/n/71e660/32.png) [@nobanker](https://forum.shopware.com/u/nobanker)\ **Post date:** [15. März 2022 um 10:57 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/1 "2022-03-15T10:57:55Z")
when trying to install an extension, i get this error Licensing host unknown Please check the licensing host in the basic settings [Open Shopware Documentation](https://docs.shopware.com/en/shopware-6-en/settings/extensions/error-messages#shop-domain-unknown) ---
**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\ **Post date:** [15. März 2022 um 14:05 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/2 "2022-03-15T14:05:05Z")
You need a [shopware.com](http://shopware.com) account to download and install plugins form the store. The registered domain must match your shop domain. Sometimes it helps to log out from the shopware account within the shop an log in again. ---
**Author:** ![nobanker](https://avatars.discourse-cdn.com/v4/letter/n/71e660/32.png) [@nobanker](https://forum.shopware.com/u/nobanker)\ **Post date:** [15. März 2022 um 15:23 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/3 "2022-03-15T15:23:44Z")
> [@Max\_Shop](#): > > The registered domain must match your shop domain it does not help for a testing installation at localhost ---
**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\ **Post date:** [15. März 2022 um 15:25 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/4 "2022-03-15T15:25:31Z")
You cannot install plugins from the store on a localhost installation. ---
**Author:** ![devops](https://avatars.discourse-cdn.com/v4/letter/d/e99b99/32.png) [@devops](https://forum.shopware.com/u/devops)\ **Post date:** [5. April 2022 um 19:23 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/5 "2022-04-05T19:23:28Z")
shopware is a crap! i am not allowed to install free extensions in order to make full test on localhost before going into production. This i a closed environment. Will choose magento! ---
**Author:** ![nobanker](https://avatars.discourse-cdn.com/v4/letter/n/71e660/32.png) [@nobanker](https://forum.shopware.com/u/nobanker)\ **Post date:** [5. April 2022 um 19:37 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/6 "2022-04-05T19:37:03Z")
> [@devops](#): > > magento do not compare shopware and magento magento has official support from adobe ---
**Author:** ![mrc.mauricio](https://avatars.discourse-cdn.com/v4/letter/m/a183cd/32.png) [@mrc.mauricio](https://forum.shopware.com/u/mrc.mauricio)\ **Post date:** [4. Juli 2022 um 15:25 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/7 "2022-07-04T15:25:33Z")
I have same problem, Im looking for the best option for start a E-commerce project, and use Softacolous script manager to install some options, already install magento, prestashop and shopware. With the exception of shopware, in all of them I have been able to see functionalities before making a decision. After registering and mining to see how they work, I find this post in which basically you have to have the tests directory in the main directory, no you can in a subdirectory and additionally you have to acquire the license… to evaluate. Thanks but no thanks. ---
**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\ **Post date:** [4. Juli 2022 um 15:31 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/8 "2022-07-04T15:31:16Z")
Shopware is free. Guess you did not follow the installation manual. ---
**Author:** ![mrc.mauricio](https://avatars.discourse-cdn.com/v4/letter/m/a183cd/32.png) [@mrc.mauricio](https://forum.shopware.com/u/mrc.mauricio)\ **Post date:** [4. Juli 2022 um 16:03 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/9 "2022-07-04T16:03:45Z")
May be I was wrong… and sorry, very sorry. But cant install license shop in subdirectory for testing pourpouses. ---
**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\ **Post date:** [4. Juli 2022 um 17:41 UTC](https://forum.shopware.com/t/licensing-host-unknown-error-when-trying-to-install-an-extension/93469/10 "2022-07-04T17:41:54Z")
Shopware does not recommend it. Just copy the shop with a new subdomain, like e.g. [staging.domain.com](http://staging.domain.com). > **[Shopware 6 - Tutorials & FAQ - Creating a test environment](https://docs.shopware.com/en/shopware-6-en/tutorials-and-faq/tipsforusingtheadmin/create-test-environment)** > > In this documentation we will show you which possibilities you have to create a Shopware 6 test environment