# Kontaktformular fehler

**URL:** <https://forum.shopware.com/t/kontaktformular-fehler/41599>\
**Category:** Allgemein\
**Created:** [22. November 2016 um 13:47 UTC](https://forum.shopware.com/t/kontaktformular-fehler/41599 "2016-11-22T13:47:40Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![U365](https://avatars.discourse-cdn.com/v4/letter/u/f1d935/32.png) [@U365](https://forum.shopware.com/u/U365)\
**Post date:** [22. November 2016 um 13:47 UTC](https://forum.shopware.com/t/kontaktformular-fehler/41599/1 "2016-11-22T13:47:40Z")

</div>

Hallo Community,

folgendes problem, wenn jemand eine Anfrage durch den Formular macht, kommt das fehler

&nbsp;

Ups! Ein Fehler ist aufgetreten!

Wir wurden bereits über das Problem informiert und arbeiten an einer Lösung, bitte versuchen Sie es in Kürze erneut.

&nbsp;

&nbsp;

```
#19 /home/wzygfelb/public_html/shopware.php(113): Shopware\Components\HttpCache\AppCache->handle(Object(Symfony\Component\HttpFoundation\Request)) #20 {main} [] {"uid":"3e27e79"}

```

&nbsp;

---

<div class="post-metadata">

**Author:** ![sschreier](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/sschreier/32/23296_2.png) [@sschreier](https://forum.shopware.com/u/sschreier)\
**Post date:** [22. November 2016 um 13:49 UTC](https://forum.shopware.com/t/kontaktformular-fehler/41599/2 "2016-11-22T13:49:51Z")

</div>

> [@U365 schrieb:](https://forum.shopware.com/profile/22366/U365 "U365")
> 
> Hallo Community,
> 
> folgendes problem, wenn jemand eine Anfrage durch den Formular macht, kommt das fehler
> 
> &nbsp;
> 
> Ups! Ein Fehler ist aufgetreten!
> 
> Wir wurden bereits über das Problem informiert und arbeiten an einer Lösung, bitte versuchen Sie es in Kürze erneut.
> 
> &nbsp;
> 
> &nbsp;
> 
> #19 /home/wzygfelb/public\_html/shopware.php(113): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request)) #20 {main} {„uid“:„3e27e79“}
> 
> &nbsp;

Hallo,

die „richtige“ Fehlermeldung erhälst du, wenn du die Shopware - Debug - Parameter deiner **config.php** - Datei ergänzt: [Debugging Shopware](https://developers.shopware.com/developers-guide/debugging/#default-log-output) .

Beste Grüße

Sebastian

---

<div class="post-metadata">

**Author:** ![U365](https://avatars.discourse-cdn.com/v4/letter/u/f1d935/32.png) [@U365](https://forum.shopware.com/u/U365)\
**Post date:** [22. November 2016 um 13:53 UTC](https://forum.shopware.com/t/kontaktformular-fehler/41599/3 "2016-11-22T13:53:58Z")

</div>

@sschreier‍ vielen Dank für den Hinweis,

&nbsp;

```
#0 engine/Library/Zend/Mail/Protocol/Smtp.php(167): Zend_Mail_Protocol_Abstract->_connect('ssl://mail.hobb...')
#1 engine/Library/Zend/Mail/Transport/Smtp.php(199): Zend_Mail_Protocol_Smtp->connect()
#2 engine/Library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
#3 engine/Library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Enlight_Components_Mail))
#4 engine/Library/Enlight/Components/Mail.php(332): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
#5 engine/Shopware/Controllers/Frontend/Forms.php(304): Enlight_Components_Mail->send()
#6 engine/Shopware/Controllers/Frontend/Forms.php(95): Shopware_Controllers_Frontend_Forms->commitForm()
#7 engine/Shopware/Controllers/Frontend/Forms.php(81): Shopware_Controllers_Frontend_Forms->handleFormPost('5')
#8 engine/Library/Enlight/Controller/Action.php(159): Shopware_Controllers_Frontend_Forms->indexAction()
#9 engine/Library/Enlight/Controller/Dispatcher/Default.php(523): Enlight_Controller_Action->dispatch('indexAction')
#10 engine/Library/Enlight/Controller/Front.php(223): Enlight_Controller_Dispatcher_Default->dispatch(Object(Enlight_Controller_Request_RequestHttp), Object(Enlight_Controller_Response_ResponseHttp))
#11 engine/Shopware/Kernel.php(177): Enlight_Controller_Front->dispatch()
#12 vendor/symfony/http-kernel/HttpCache/HttpCache.php(487): Shopware\Kernel->handle(Object(Enlight_Controller_Request_RequestHttp), 1, true)
#13 engine/Shopware/Components/HttpCache/AppCache.php(255): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL)
#14 vendor/symfony/http-kernel/HttpCache/HttpCache.php(258): Shopware\Components\HttpCache\AppCache->forward(Object(Symfony\Component\HttpFoundation\Request), true)
#15 vendor/symfony/http-kernel/HttpCache/HttpCache.php(275): Symfony\Component\HttpKernel\HttpCache\HttpCache->pass(Object(Symfony\Component\HttpFoundation\Request), true)
#16 engine/Shopware/Components/HttpCache/AppCache.php(133): Symfony\Component\HttpKernel\HttpCache\HttpCache->invalidate(Object(Symfony\Component\HttpFoundation\Request), true)
#17 vendor/symfony/http-kernel/HttpCache/HttpCache.php(206): Shopware\Components\HttpCache\AppCache->invalidate(Object(Symfony\Component\HttpFoundation\Request), true)
#18 engine/Shopware/Components/HttpCache/AppCache.php(114): Symfony\Component\HttpKernel\HttpCache\HttpCache->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)
#19 shopware.php(113): Shopware\Components\HttpCache\AppCache->handle(Object(Symfony\Component\HttpFoundation\Request))
#20 {main}

```

&nbsp;

---

<div class="post-metadata">

**Author:** ![sschreier](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/sschreier/32/23296_2.png) [@sschreier](https://forum.shopware.com/u/sschreier)\
**Post date:** [22. November 2016 um 14:12 UTC](https://forum.shopware.com/t/kontaktformular-fehler/41599/4 "2016-11-22T14:12:30Z")

</div>

> [@U365 schrieb:](https://forum.shopware.com/profile/22366/U365 "U365")
> 
> @sschreier‍ vielen Dank für den Hinweis,
> 
> &nbsp;
> 
> #0 engine/Library/Zend/Mail/Protocol/Smtp.php(167): Zend\_Mail\_Protocol\_Abstract-\>\_connect(‚ssl://mail.hobb…‘)  
> #1 engine/Library/Zend/Mail/Transport/Smtp.php(199): Zend\_Mail\_Protocol\_Smtp-\>connect()  
> #2 engine/Library/Zend/Mail/Transport/Abstract.php(348): Zend\_Mail\_Transport\_Smtp-\>\_sendMail()  
> #3 engine/Library/Zend/Mail.php(1194): Zend\_Mail\_Transport\_Abstract-\>send(Object(Enlight\_Components\_Mail))  
> #4 engine/Library/Enlight/Components/Mail.php(332): Zend\_Mail-\>send(Object(Zend\_Mail\_Transport\_Smtp))  
> #5 engine/Shopware/Controllers/Frontend/Forms.php(304): Enlight\_Components\_Mail-\>send()  
> #6 engine/Shopware/Controllers/Frontend/Forms.php(95): Shopware\_Controllers\_Frontend\_Forms-\>commitForm()  
> #7 engine/Shopware/Controllers/Frontend/Forms.php(81): Shopware\_Controllers\_Frontend\_Forms-\>handleFormPost(‚5‘)  
> #8 engine/Library/Enlight/Controller/Action.php(159): Shopware\_Controllers\_Frontend\_Forms-\>indexAction()  
> #9 engine/Library/Enlight/Controller/Dispatcher/Default.php(523): Enlight\_Controller\_Action-\>dispatch(‚indexAction‘)  
> #10 engine/Library/Enlight/Controller/Front.php(223): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp))  
> #11 engine/Shopware/Kernel.php(177): Enlight\_Controller\_Front-\>dispatch()  
> #12 vendor/symfony/http-kernel/HttpCache/HttpCache.php(487): Shopware\Kernel-\>handle(Object(Enlight\_Controller\_Request\_RequestHttp), 1, true)  
> #13 engine/Shopware/Components/HttpCache/AppCache.php(255): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL)  
> #14 vendor/symfony/http-kernel/HttpCache/HttpCache.php(258): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true)  
> #15 vendor/symfony/http-kernel/HttpCache/HttpCache.php(275): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>pass(Object(Symfony\Component\HttpFoundation\Request), true)  
> #16 engine/Shopware/Components/HttpCache/AppCache.php(133): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>invalidate(Object(Symfony\Component\HttpFoundation\Request), true)  
> #17 vendor/symfony/http-kernel/HttpCache/HttpCache.php(206): Shopware\Components\HttpCache\AppCache-\>invalidate(Object(Symfony\Component\HttpFoundation\Request), true)  
> #18 engine/Shopware/Components/HttpCache/AppCache.php(114): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)  
> #19 shopware.php(113): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request))  
> #20 {main}
> 
> &nbsp;

Hallo,

die Fehlermeldung deutet auf eine Fehlkonfiguration des SMTPs. Versendet denn der Shop sonst überall E-Mails? Scheinbar kann er sich zu deinem SMTP-Server nicht connecten.

Beste Grüße

Sebastian

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<div class="post-metadata">

**Author:** ![U365](https://avatars.discourse-cdn.com/v4/letter/u/f1d935/32.png) [@U365](https://forum.shopware.com/u/U365)\
**Post date:** [22. November 2016 um 14:37 UTC](https://forum.shopware.com/t/kontaktformular-fehler/41599/5 "2016-11-22T14:37:01Z")

</div>

@sschreier‍ vielen Dank,&nbsp; das problem ist behoben! 🙂