# Import Advanced Error

**URL:** <https://forum.shopware.com/t/import-advanced-error/37658>\
**Category:** Installation/Einstieg\
**Created:** [23. Juni 2016 um 09:48 UTC](https://forum.shopware.com/t/import-advanced-error/37658 "2016-06-23T09:48:17Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![oxc](https://avatars.discourse-cdn.com/v4/letter/o/f6c823/32.png) [@oxc](https://forum.shopware.com/u/oxc)\
**Post date:** [23. Juni 2016 um 09:48 UTC](https://forum.shopware.com/t/import-advanced-error/37658/1 "2016-06-23T09:48:17Z")

</div>

Hey,

wir ziehen gerade von unserem alten JTL Shop auf Shopware um, leider spuckt der “Import/Export Advanced” beim importieren unserer Kundendaten nur folgenden Error aus:

```
An error occured
Ups! Ein Fehler ist aufgetreten!
Die nachfolgenden Hinweise sollten Ihnen weiterhelfen.
The EntityManager is closed. in vendor/doctrine/orm/lib/Doctrine/ORM/ORMException.php on line 144
Stack trace:
#0 vendor/doctrine/orm/lib/Doctrine/ORM/EntityManager.php(741): Doctrine\ORM\ORMException::entityManagerClosed()
#1 vendor/doctrine/orm/lib/Doctrine/ORM/EntityManager.php(577): Doctrine\ORM\EntityManager->errorIfClosed()
#2 engine/Shopware/Plugins/Community/Backend/SwagImportExport/Components/SwagImportExport/Logger/Logger.php(132): Doctrine\ORM\EntityManager->persist(Object(Shopware\CustomModels\ImportExport\Logger))
#3 engine/Shopware/Plugins/Community/Backend/SwagImportExport/Controllers/Backend/SwagImportExport.php(796): Shopware\Components\SwagImportExport\Logger\Logger->write('An exception oc...', 'true')
#4 engine/Library/Enlight/Controller/Action.php(159): Shopware_Controllers_Backend_SwagImportExport->importAction()
#5 engine/Library/Enlight/Controller/Dispatcher/Default.php(523): Enlight_Controller_Action->dispatch('importAction')
#6 engine/Library/Enlight/Controller/Front.php(226): Enlight_Controller_Dispatcher_Default->dispatch(Object(Enlight_Controller_Request_RequestHttp), Object(Enlight_Controller_Response_ResponseHttp))
#7 engine/Shopware/Kernel.php(175): Enlight_Controller_Front->dispatch()
#8 vendor/symfony/http-kernel/HttpCache/HttpCache.php(487): Shopware\Kernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)
#9 engine/Shopware/Components/HttpCache/AppCache.php(255): Symfony\Component\HttpKernel\HttpCache\HttpCache->forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL)
#10 vendor/symfony/http-kernel/HttpCache/HttpCache.php(258): Shopware\Components\HttpCache\AppCache->forward(Object(Symfony\Component\HttpFoundation\Request), true)
#11 engine/Shopware/Components/HttpCache/AppCache.php(103): Symfony\Component\HttpKernel\HttpCache\HttpCache->pass(Object(Symfony\Component\HttpFoundation\Request), true)
#12 shopware.php(101): Shopware\Components\HttpCache\AppCache->handle(Object(Symfony\Component\HttpFoundation\Request))
#13 {main}

```

Die Struktur der zu importierenden CSV ist folgende:

customernumber;email;password;encoder;active;billing\_company;billing\_department;billing\_salutation;shipping\_firstname;shipping\_lastname;shipping\_street;shipping\_zipcode;shipping\_city;phone;billing\_countryID;billing\_stateID;ustid;shipping\_company;billing\_department;billing\_firstname;billing\_lastname;billing\_street;billing\_zipcode;billing\_city;billing\_countryID;paymentID;newsletter;accountmode;customergroup;language;subshopID;

&nbsp;

Wir nutzen Shopware **5.2.0 RC2** (Villeicht auch der Beta bedingt…)

_Server Info:_

_Plesk 12.5_

_PHP 5.6 mit IonCube_

_Nginx Webserver als FPM-Anwendung_

_MySQL 5.5_

_Ubuntu 14.04 LTS_

&nbsp;

Danke im voraus,

Lasse