# How to prevent order confirmation mail

**URL:** <https://forum.shopware.com/t/how-to-prevent-order-confirmation-mail/67137>\
**Category:** General Questions (EN)\
**Created:** [22. Mai 2020 um 19:34 UTC](https://forum.shopware.com/t/how-to-prevent-order-confirmation-mail/67137 "2020-05-22T19:34:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![charles0301](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/charles0301/32/8085_2.png) [@charles0301](https://forum.shopware.com/u/charles0301)\
**Post date:** [22. Mai 2020 um 19:34 UTC](https://forum.shopware.com/t/how-to-prevent-order-confirmation-mail/67137/1 "2020-05-22T19:34:06Z")

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Hello,

Anybody have an idea to prevent order confirmation mail.Because i have created one sample payment method. But mail goes before it comes to my payment file.So I need to prevent before it triggers.

Best Regards

Charles

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**Author:** ![noah](https://avatars.discourse-cdn.com/v4/letter/n/a87d85/32.png) [@noah](https://forum.shopware.com/u/noah)\
**Post date:** [11. August 2020 um 09:02 UTC](https://forum.shopware.com/t/how-to-prevent-order-confirmation-mail/67137/2 "2020-08-11T09:02:59Z")

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Hi charles I got the same Issue.

As far as i know this depends on the Payment Gateway you use. If you use a Async Payment Gateway there is no way around this…

Only with SynchronousPayment Gateway this can be solved.

[@Moritz Naczenski]([http://forum.shopware.com/profile/14574/Moritz](http://forum.shopware.com/profile/14574/Moritz) Naczenski „Moritz Naczenski“)‍ is&nbsp;my guess is correct? Would be glad to have confirmation.

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**Author:** ![powolnymarcel](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/powolnymarcel/32/13924_2.png) [@powolnymarcel](https://forum.shopware.com/u/powolnymarcel)\
**Post date:** [12. August 2020 um 22:49 UTC](https://forum.shopware.com/t/how-to-prevent-order-confirmation-mail/67137/3 "2020-08-12T22:49:10Z")

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Any updates one this ? I’ve got the same issue

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**Author:** ![shopware1](https://avatars.discourse-cdn.com/v4/letter/s/e68b1a/32.png) [@shopware1](https://forum.shopware.com/u/shopware1)\
**Post date:** [4. November 2020 um 17:55 UTC](https://forum.shopware.com/t/how-to-prevent-order-confirmation-mail/67137/4 "2020-11-04T17:55:28Z")

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Maybe check the settings of the email? You could also try to ask the service support.