# Hilfe! Shop nach Connect Update weg

**URL:** <https://forum.shopware.com/t/hilfe-shop-nach-connect-update-weg/48922>\
**Category:** Allgemein\
**Created:** [19. Oktober 2017 um 05:48 UTC](https://forum.shopware.com/t/hilfe-shop-nach-connect-update-weg/48922 "2017-10-19T05:48:43Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Pyro](https://avatars.discourse-cdn.com/v4/letter/p/71e660/32.png) [@Pyro](https://forum.shopware.com/u/Pyro)\
**Post date:** [19. Oktober 2017 um 05:48 UTC](https://forum.shopware.com/t/hilfe-shop-nach-connect-update-weg/48922/1 "2017-10-19T05:48:43Z")

</div>

Hallo,

ich habe eben ein Update des Connect Plugins gemacht. Dabei brach die Verbindung ab und der Shop ist weder im Frontend noch im Backend erreichbar.

Hat jemand einen schnellen Tipp wo ich nachsehen könnte?

* * *

Edit:

Nach 10 Minuten wieder war er dann wieder da und ich kam zumindestens ins Backend. Dort den Cache geleert und dann war auch das Frontend wieder erreichbar.

Das finde ich im Log:

SmartyException: directory /engine/Shopware/Plugins/Community/Backend/SwagConnect/Views/frontend/index/header.tpl’ not allowed by security setting in /engine/Library/Smarty/sysplugins/smarty\_security.php:381 Stack trace:  
#0 /engine/Library/Smarty/sysplugins/smarty\_internal\_resource\_file.php(33): Smarty\_Security-\>isTrustedResourceDir(’/www/htdocs/w01…’)  
#1 /engine/Library/Smarty/sysplugins/smarty\_resource.php(532): Smarty\_Internal\_Resource\_File-\>populate(Object(Smarty\_Template\_Source), NULL)  
#2 /engine/Library/Smarty/sysplugins/smarty\_internal\_resource\_extends.php(41): Smarty\_Resource::source(NULL, Object(Enlight\_Template\_Manager), ‘/www/htdocs/w01…’)  
#3 /engine/Library/Enlight/Components/Snippet/Resource.php(76): Smarty\_Internal\_Resource\_Extends-\>populate(Object(Smarty\_Template\_Source), NULL)  
#4 /engine/Library/Smarty/sysplugins/smarty\_resource.php(532): Enlight\_Components\_Snippet\_Resource-\>populate(Object(Smarty\_Template\_Source), NULL)  
#5 /engine/Library/Smarty/sysplugins/smarty\_internal\_template.php(460): Smarty\_Resource::source(NULL, Object(Enlight\_Template\_Manager), ‘/www/htdocs/w01…’)  
#6 /www/htdocs/w011ae55/Shopware/var/cache/production\_201709190948/templates/frontend\_Pyrolager\_Responsive\_de\_DE\_1\_secure/bf/f4/4e/bff44e619f539c20b73824dd84c798372178ffe3.snippet.rating.tpl.php(455): Smarty\_Internal\_Template-\>decodeProperties(Array, false)  
#7 /engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php(161): include(’/www/htdocs/w01…’)  
#8 /engine/Library/Enlight/View/Default.php(276): Smarty\_Internal\_TemplateBase-\>fetch()  
#9 /engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(216): Enlight\_View\_Default-\>render(Object(Enlight\_Template\_Default))  
#10 /engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(242): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate(Object(Enlight\_Template\_Default))  
#11 /engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render()  
#12 /engine/Library/Enlight/Event/Handler/Default.php(91): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>onPostDispatch(Object(Enlight\_Controller\_ActionEventArgs))  
#13 /engine/Library/Enlight/Event/EventManager.php(214): Enlight\_Event\_Handler\_Default-\>execute(Object(Enlight\_Controller\_ActionEventArgs))  
#14 /engine/Library/Enlight/Controller/Action.php(201): Enlight\_Event\_EventManager-\>notify(‘Enlight\_Control…’, Object(Enlight\_Controller\_ActionEventArgs))  
#15 /engine/Library/Enlight/Controller/Dispatcher/Default.php(530): Enlight\_Controller\_Action-\>dispatch(‘indexAction’)  
#16 /engine/Library/Enlight/Controller/Front.php(223): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp))  
#17 /engine/Shopware/Kernel.php(189): Enlight\_Controller\_Front-\>dispatch()  
#18 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(491): Shopware\Kernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)  
#19 /engine/Shopware/Components/HttpCache/AppCache.php(268): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, Object(Symfony\Component\HttpFoundation\Response))  
#20 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(393): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, Object(Symfony\Component\HttpFoundation\Response))  
#21 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(350): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>validate(Object(Symfony\Component\HttpFoundation\Request), Object(Symfony\Component\HttpFoundation\Response), true)  
#22 /engine/Shopware/Components/HttpCache/AppCache.php(189): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>lookup(Object(Symfony\Component\HttpFoundation\Request), true)  
#23 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(210): Shopware\Components\HttpCache\AppCache-\>lookup(Object(Symfony\Component\HttpFoundation\Request), true)  
#24 /engine/Shopware/Components/HttpCache/AppCache.php(116): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)  
#25 /www/htdocs/w011ae55/Shopware/shopware.php(118): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request))  
#26 {main}

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