# Fehlermeldung bei Passwort vergessen

**URL:** <https://forum.shopware.com/t/fehlermeldung-bei-passwort-vergessen/72121>\
**Category:** Administration\
**Created:** [15. Januar 2021 um 11:06 UTC](https://forum.shopware.com/t/fehlermeldung-bei-passwort-vergessen/72121 "2021-01-15T11:06:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Andreas2409](https://avatars.discourse-cdn.com/v4/letter/a/e9a140/32.png) [@Andreas2409](https://forum.shopware.com/u/Andreas2409)\
**Post date:** [15. Januar 2021 um 11:06 UTC](https://forum.shopware.com/t/fehlermeldung-bei-passwort-vergessen/72121/1 "2021-01-15T11:06:48Z")

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Hallo zusammen,

ich habe einen neuen Shopware 5 aufgesetzt nur leider funktioniert die Passwort vergessen funktion nicht.  
Es steht immer die Meldung „UPS etwas hat nicht funktioniert“

Folgenden Log bekomme ich dazu:

> SmartyCompilerException in /engine/Library/Smarty/sysplugins/smarty\_internal\_templatecompilerbase.php:657 Stack trace:  
> #0 /engine/Library/Smarty/sysplugins/smarty\_internal\_templateparser.php(3144): Smarty\_Internal\_TemplateCompilerBase-\>trigger\_template\_error()  
> #1 /engine/Library/Smarty/sysplugins/smarty\_internal\_templateparser.php(3209): Smarty\_Internal\_Templateparser-\>yy\_syntax\_error()  
> #2 /engine/Library/Smarty/sysplugins/smarty\_internal\_smartytemplatecompiler.php(105): Smarty\_Internal\_Templateparser-\>doParse()  
> #3 /engine/Library/Smarty/sysplugins/smarty\_internal\_templatecompilerbase.php(192): Smarty\_Internal\_SmartyTemplateCompiler-\>doCompile()  
> #4 /engine/Library/Smarty/sysplugins/smarty\_internal\_template.php(187): Smarty\_Internal\_TemplateCompilerBase-\>compileTemplate()  
> #5 /engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php(155): Smarty\_Internal\_Template-\>compileTemplateSource()  
> #6 /engine/Shopware/Components/StringCompiler.php(167): Smarty\_Internal\_TemplateBase-\>fetch()  
> #7 /engine/Shopware/Components/StringCompiler.php(147): Shopware\_Components\_StringCompiler-\>compileSmartyString()  
> #8 /engine/Shopware/Components/TemplateMail.php(283): Shopware\_Components\_StringCompiler-\>compileString()  
> #9 /engine/Shopware/Components/TemplateMail.php(253): Shopware\_Components\_TemplateMail-\>loadValues()  
> #10 /engine/Shopware/Controllers/Frontend/Account.php(480): Shopware\_Components\_TemplateMail-\>createMail()  
> #11 /engine/Shopware/Controllers/Frontend/Account.php(411): Shopware\_Controllers\_Frontend\_Account-\>sendResetPasswordConfirmationMail()  
> #12 /engine/Library/Enlight/Controller/Action.php(192): Shopware\_Controllers\_Frontend\_Account-\>passwordAction()  
> #13 /engine/Library/Enlight/Controller/Dispatcher/Default.php(478): Enlight\_Controller\_Action-\>dispatch()  
> #14 /engine/Library/Enlight/Controller/Front.php(228): Enlight\_Controller\_Dispatcher\_Default-\>dispatch()  
> #15 /engine/Shopware/Kernel.php(188): Enlight\_Controller\_Front-\>dispatch()  
> #16 /vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(102): Shopware\Kernel-\>handle()  
> #17 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(453): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle()  
> #18 /engine/Shopware/Components/HttpCache/AppCache.php(261): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward()  
> #19 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(238): Shopware\Components\HttpCache\AppCache-\>forward()  
> #20 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(255): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>pass()  
> #21 /engine/Shopware/Components/HttpCache/AppCache.php(143): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>invalidate()  
> #22 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(181): Shopware\Components\HttpCache\AppCache-\>invalidate()  
> #23 /engine/Shopware/Components/HttpCache/AppCache.php(113): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>handle()  
> #24 /var/www/clients/client6348/web13431/web/shopware.php(122): Shopware\Components\HttpCache\AppCache-\>handle()  
> #25

Hat jemand eine Ahnung was das Problem sein könnte?

&nbsp;

LG Andreas

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<div class="post-metadata">

**Author:** ![Andreas2409](https://avatars.discourse-cdn.com/v4/letter/a/e9a140/32.png) [@Andreas2409](https://forum.shopware.com/u/Andreas2409)\
**Post date:** [15. Januar 2021 um 11:34 UTC](https://forum.shopware.com/t/fehlermeldung-bei-passwort-vergessen/72121/2 "2021-01-15T11:34:45Z")

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Konnte das Problem jetzt lösen.

Habe alle Felder nochmals gelöscht und alle neu eingetragen, aufeinmal Fehlermeldung weg!

&nbsp;

Danke =)