# Fehler bei SW 4.1.2

**URL:** <https://forum.shopware.com/t/fehler-bei-sw-4-1-2/18933>\
**Category:** Shopware 3.5\
**Tags:** administration\
**Created:** [8. März 2014 um 08:17 UTC](https://forum.shopware.com/t/fehler-bei-sw-4-1-2/18933 "2014-03-08T08:17:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dealertyre](https://avatars.discourse-cdn.com/v4/letter/d/8edcca/32.png) [@dealertyre](https://forum.shopware.com/u/dealertyre)\
**Post date:** [8. März 2014 um 08:17 UTC](https://forum.shopware.com/t/fehler-bei-sw-4-1-2/18933/1 "2014-03-08T08:17:43Z")

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Hallo zusammen, unsere Kunden erhalten beim Bestellabschluss die folgende Fehlermeldung: `Ups! Ein Fehler ist aufgetreten! Die nachfolgenden Hinweise sollten Ihnen weiterhelfen. Incorrect authentication data in Zend/Mail/Protocol/Abstract.php on line 431 Stack trace: #0 Zend/Mail/Protocol/Smtp/Auth/Plain.php(93): Zend\_Mail\_Protocol\_Abstract-\>\_expect(235) #1 Zend/Mail/Protocol/Smtp.php(217): Zend\_Mail\_Protocol\_Smtp\_Auth\_Plain-\>auth() #2 Zend/Mail/Transport/Smtp.php(200): Zend\_Mail\_Protocol\_Smtp-\>helo('localhost') #3 Zend/Mail/Transport/Abstract.php(348): Zend\_Mail\_Transport\_Smtp-\>\_sendMail() #4 Zend/Mail.php(1194): Zend\_Mail\_Transport\_Abstract-\>send(Object(Enlight\_Components\_Mail)) #5 Enlight/Components/Mail.php(332): Zend\_Mail-\>send(NULL) #6 engine/core/class/sOrder.php(932): Enlight\_Components\_Mail-\>send() #7 engine/core/class/sOrder.php(810): sOrder-\>sendMail(Array) #8 [internal function]: sOrder-\>sSaveOrder() #9 cache/proxies/sOrderProxy.php(11): call\_user\_func\_array(Array, Array) #10 Enlight/Hook/HookManager.php(179): Shopware\_Proxies\_sOrderProxy-\>executeParent('sSaveOrder', Array) #11 cache/proxies/sOrderProxy.php(23): Enlight\_Hook\_HookManager-\>executeHooks(Object(Shopware\_Proxies\_sOrderProxy), 'sSaveOrder', Array) #12 Shopware/Controllers/Frontend/Payment.php(113): Shopware\_Proxies\_sOrderProxy-\>sSaveOrder() #13 Shopware/Plugins/Default/Frontend/SwagPaymentPaypal/Controllers/Frontend/PaymentPaypal.php(409): Shopware\_Controllers\_Frontend\_Payment-\>saveOrder('EC-9ND72224K991...', '0b46aba552c2c13...') #14 Shopware/Plugins/Default/Frontend/SwagPaymentPaypal/Controllers/Frontend/PaymentPaypal.php(275): Shopware\_Controllers\_Frontend\_PaymentPaypal-\>finishCheckout(Array) #15 Enlight/Controller/Action.php(148): Shopware\_Controllers\_Frontend\_PaymentPaypal-\>returnAction() #16 Enlight/Controller/Dispatcher/Default.php(521): Enlight\_Controller\_Action-\>dispatch('returnAction') #17 Enlight/Controller/Front.php(214): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp)) #18 Shopware/Components/HttpCache/HttpKernel.php(79): Enlight\_Controller\_Front-\>dispatch() #19 Symfony/Component/HttpKernel/HttpCache/HttpCache.php(434): Shopware\Components\HttpCache\HttpKernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #20 Shopware/Components/HttpCache/AppCache.php(242): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #21 Symfony/Component/HttpKernel/HttpCache/HttpCache.php(403): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true) #22 Symfony/Component/HttpKernel/HttpCache/HttpCache.php(303): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>fetch(Object(Symfony\Component\HttpFoundation\Request), true) #23 Shopware/Components/HttpCache/AppCache.php(162): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>lookup(Object(Symfony\Component\HttpFoundation\Request), true) #24 Symfony/Component/HttpKernel/HttpCache/HttpCache.php(192): Shopware\Components\HttpCache\AppCache-\>lookup(Object(Symfony\Component\HttpFoundation\Request), true) #25 Shopware/Components/HttpCache/AppCache.php(97): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #26 Shopware/Bootstrap.php(70): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request)) #27 Enlight/Application.php(192): Shopware\_Bootstrap-\>run() #28 shopware.php(83): Enlight\_Application-\>run() #29 {main} ` Wir verwenden Shopware 4.1.4 HTTP und APC Cache wurden zu Testzwecken auch deaktiviert. Leider ohne Erfolg. Weiß jemand eine Lösung? Besten Dank vorab, Phil

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**Author:** ![dealertyre](https://avatars.discourse-cdn.com/v4/letter/d/8edcca/32.png) [@dealertyre](https://forum.shopware.com/u/dealertyre)\
**Post date:** [8. März 2014 um 09:51 UTC](https://forum.shopware.com/t/fehler-bei-sw-4-1-2/18933/2 "2014-03-08T09:51:23Z")

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Hallo zusammen, das Problem konnte gelöst werden. Wenn noch jemand diese Fehlermeldung erhält, liegt es an den Mail-Einstellungen. In unserem Fall wurde das Kennwort des Mail-Kontos geändert. Grüße