# Fehler bei Shop cache leeren

**URL:** <https://forum.shopware.com/t/fehler-bei-shop-cache-leeren/37083>\
**Category:** Administration\
**Created:** [30. Mai 2016 um 20:13 UTC](https://forum.shopware.com/t/fehler-bei-shop-cache-leeren/37083 "2016-05-30T20:13:04Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![SvenK74](https://avatars.discourse-cdn.com/v4/letter/s/57b2e6/32.png) [@SvenK74](https://forum.shopware.com/u/SvenK74)\
**Post date:** [30. Mai 2016 um 20:13 UTC](https://forum.shopware.com/t/fehler-bei-shop-cache-leeren/37083/1 "2016-05-30T20:13:04Z")

</div>

Hallo!

Ich bekomme bei dem Befehl unter  
Einstellungen  
—\> Cache \ Performance  
&nbsp; ----\> Shop cache leeren

Folgende Fehlermeldung:

## Ups! Ein Fehler ist aufgetreten!

Die nachfolgenden Hinweise sollten Ihnen weiterhelfen.

### Unable to load template snippet ‘backend/performance/view/main/multi\_request\_dialog.js’ in 'snippet:string:{include file=“backend/performance/model/config.js”}

{include file=“backend/performance/model/check.js”}  
{include file=“backend/performance/model/key\_value.js”}  
{include file=“backend/performance/model/filter.js”}  
{include file=“backend/performance/model/http\_cache.js”}  
{include file=“backend/performance/model/top\_seller.js”}  
{include file=“backend/performance/model/seo.js”}  
{include file=“backend/performance/model/search.js”}  
{include file=“backend/performance/model/categories.js”}  
{include file=“backend/performance/model/various.js”}  
{include file=“backend/performance/model/customer.js”}  
{include file=“backend/performance/view/main/window.js”}  
{include file=“backend/performance/view/main/categories.js”}  
{include file=“backend/performance/view/main/multi\_request\_dialog.js”}  
{include file=“backend/performance/view/main/multi\_request\_tasks.js”}  
{include file=“backend/performance/view/tabs/cache/main.js”}  
{include file=“backend/performance/view/tabs/cache/form.js”}  
{include file=“backend/performance/view/tabs/cache/info.js”}  
{include file=“backend/performance/view/tabs/start/main.js”}  
{include file=“backend/performance/view/tabs/settings/main.js”}  
{include file=“backend/performance/view/tabs/settings/navigation.js”}  
{include file=“backend/performance/view/tabs/settings/fields/base.js”}  
{include file=“backend/performance/view/tabs/settings/fields/home.js”}  
{include file=“backend/performance/view/tabs/settings/fields/seo.js”}  
{include file=“backend/performance/view/tabs/settings/fields/topseller.js”}  
{include file=“backend/performance/view/tabs/settings/fields/search.js”}  
{include file=“backend/performance/view/tabs/settings/fields/http\_cache.js”}  
{include file=“backend/performance/view/tabs/settings/fields/theme\_cache.js”}  
{include file=“backend/performance/view/tabs/settings/fields/filter.js”}  
{include file=“backend/performance/view/tabs/settings/fields/categories.js”}  
{include file=“backend/performance/view/tabs/settings/fields/various.js”}  
{include file=“backend/performance/view/tabs/settings/fields/customers.js”}  
{include file=“backend/performance/view/tabs/settings/elements/base\_grid.js”}  
{include file=“backend/performance/view/tabs/settings/elements/cache\_time.js”}  
{include file=“backend/performance/view/tabs/settings/elements/no\_cache.js”}  
{include file=“backend/performance/view/tabs/settings/elements/multi\_request\_button.js”}  
{include file=“backend/performance/store/info.js”}  
{include file=“backend/performance/store/shop.js”}  
{include file=“backend/performance/store/config.js”}  
{include file=“backend/performance/store/listing\_sorting.js”}  
{include file=“backend/performance/controller/main.js”}  
{include file=“backend/performance/controller/settings.js”}  
{include file=“backend/performance/controller/cache.js”}  
{include file=“backend/performance/controller/multi\_request.js”}  
{include file=“backend/performance/controller/direct.js”}  
{include file=“backend/performance/controller/start.js”}’ in Smarty/sysplugins/smarty\_internal\_templatebase.php on line 127

### Stack trace:

```
#0 Smarty/sysplugins/smarty\_internal\_template.php(286): Smarty\_Internal\_TemplateBase-\>fetch(NULL, NULL, NULL, NULL, false, false, true)
 #1 var/cache/production\_201605230943/templates/backend\_de\_DE\_a0b50/30/23/3b/30233b8decbed2fcc324c1cb4785bb03d3d5bc89.snippet.77462d42472133cd5460afa2e1b5af6a55722a5c.php(48): Smarty\_Internal\_Template-\>getSubTemplate('backend/perform...', NULL, 'backend\_de\_DE\_a...', NULL, NULL, Array, 0)
 #2 Smarty/sysplugins/smarty\_internal\_templatebase.php(180): content\_5749c534966d70\_05554650(Object(Enlight\_Template\_Default))
 #3 Enlight/View/Default.php(274): Smarty\_Internal\_TemplateBase-\>fetch()
 #4 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(216): Enlight\_View\_Default-\>render(Object(Enlight\_Template\_Default))
 #5 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(242): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate(Object(Enlight\_Template\_Default))
 #6 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render()
 #7 [internal function]: Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>onPostDispatch(Object(Enlight\_Controller\_ActionEventArgs))
 #8 Enlight/Event/Handler/Default.php(91): call\_user\_func(Array, Object(Enlight\_Controller\_ActionEventArgs))
 #9 Enlight/Event/EventManager.php(213): Enlight\_Event\_Handler\_Default-\>execute(Object(Enlight\_Controller\_ActionEventArgs))
 #10 Enlight/Controller/Action.php(201): Enlight\_Event\_EventManager-\>notify('Enlight\_Control...', Object(Enlight\_Controller\_ActionEventArgs))
 #11 Enlight/Controller/Dispatcher/Default.php(523): Enlight\_Controller\_Action-\>dispatch('loadAction')
 #12 Enlight/Controller/Front.php(226): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp))
 #13 Shopware/Kernel.php(153): Enlight\_Controller\_Front-\>dispatch()
 #14 vendor/symfony/http-kernel/HttpCache/HttpCache.php(492): Shopware\Kernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)
 #15 Shopware/Components/HttpCache/AppCache.php(255): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL)
 #16 vendor/symfony/http-kernel/HttpCache/HttpCache.php(263): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true)
 #17 Shopware/Components/HttpCache/AppCache.php(103): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>pass(Object(Symfony\Component\HttpFoundation\Request), true)
 #18 shopware.php(101): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request))
 #19 {main}

```

&nbsp;

&nbsp;

Leider hilft mir die Meldung nicht weiter. Kann mir vielleicht jemand helfen?

&nbsp;

---

<div class="post-metadata">

**Author:** ![Moritz\_Naczenski](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/moritz_naczenski/32/7792_2.png) [@Moritz\_Naczenski](https://forum.shopware.com/u/Moritz_Naczenski)\
**Post date:** [30. Mai 2016 um 20:17 UTC](https://forum.shopware.com/t/fehler-bei-shop-cache-leeren/37083/2 "2016-05-30T20:17:36Z")

</div>

Hallo,

ich denke bei dir fehlt eine Datei für das Backend Template. Am besten lädst du mal /themes/backend/Performance komplett neu aus dem installationspaket hoch.

Moritz

---

<div class="post-metadata">

**Author:** ![SvenK74](https://avatars.discourse-cdn.com/v4/letter/s/57b2e6/32.png) [@SvenK74](https://forum.shopware.com/u/SvenK74)\
**Post date:** [30. Mai 2016 um 20:25 UTC](https://forum.shopware.com/t/fehler-bei-shop-cache-leeren/37083/3 "2016-05-30T20:25:38Z")

</div>

Danke für die super schnelle Hilfe. ![Thumb-Up](http://forum.shopware.com/plugins/CKEditor/plugins/smiley/images/thumb-up.png "Thumb-Up")

Jetzt funktioniert auch die Suchfunktion.