# Error in Shop? **URL:** \ **Category:** Administration\ **Created:** [23. Mai 2016 um 07:09 UTC](https://forum.shopware.com/t/error-in-shop/36924 "2016-05-23T07:09:58Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![handssw5](https://avatars.discourse-cdn.com/v4/letter/h/90db22/32.png) [@handssw5](https://forum.shopware.com/u/handssw5)\ **Post date:** [23. Mai 2016 um 07:09 UTC](https://forum.shopware.com/t/error-in-shop/36924/1 "2016-05-23T07:09:58Z")
Gestern verschwanden einfach ein paar Bilder (mit Links) in den Einkaufswelten - inkl. der Einstellungen des Dreitags Banner Advance. OHNE Errrormeldung. Heute früh dann diese Error Meldung - mit der ich irgendwie nix anfangen kann… Würde mir jemand sagen, welcher Teil von Shopware betroffen ist?: ERROR **Message:** ``` exception 'SmartyException' with message 'unable to write file /../var/cache/production\_201510221322/templates/backend\_de\_DE\_5a6df/f1/7b/46/wrt5742a8cb7e8e37.15415154' in /../engine/Library/Smarty/sysplugins/smarty\_internal\_write\_file.php:48 Stack trace: #0 /../engine/Library/Smarty/sysplugins/smarty\_internal\_template.php(201): Smarty\_Internal\_Write\_File::writeFile('/homepages/12/d...', ' #1 /../engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php(155): Smarty\_Internal\_Template-\>compileTemplateSource() #2 /../engine/Library/Smarty/sysplugins/smarty\_internal\_template.php(286): Smarty\_Internal\_TemplateBase-\>fetch(NULL, NULL, NULL, NULL, false, false, true) #3 /../var/cache/production\_201510221322/templates/backend\_de\_DE\_5a6df/26/db/83/26db832e907ddbf83a80c38665ecdf7b56b7bf56.snippet.index.tpl.php(142): Smarty\_Internal\_Template-\>getSubTemplate('backend/custome...', NULL, 'backend\_de\_DE\_5...', NULL, NULL, Array, 0) #4 /../engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php(180): content\_5742a8cb026576\_76465591(Object(Enlight\_Template\_Default)) #5 /../engine/Library/Enlight/View/Default.php(274): Smarty\_Internal\_TemplateBase-\>fetch() #6 /../engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(216): Enlight\_View\_Default-\>render(Object(Enlight\_Template\_Default)) #7 /../engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(242): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate(Object(Enlight\_Template\_Default)) #8 /../engine/Library/Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render() #9 [internal function]: Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>onPostDispatch(Object(Enlight\_Controller\_ActionEventArgs)) #10 /../engine/Library/Enlight/Event/Handler/Default.php(91): call\_user\_func(Array, Object(Enlight\_Controller\_ActionEventArgs)) #11 /../engine/Library/Enlight/Event/EventManager.php(210): Enlight\_Event\_Handler\_Default-\>execute(Object(Enlight\_Controller\_ActionEventArgs)) #12 /../engine/Library/Enlight/Controller/Action.php(201): Enlight\_Event\_EventManager-\>notify('Enlight\_Control...', Object(Enlight\_Controller\_ActionEventArgs)) #13 /../engine/Library/Enlight/Controller/Dispatcher/Default.php(523): Enlight\_Controller\_Action-\>dispatch('loadAction') #14 /../engine/Library/Enlight/Controller/Front.php(227): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp)) #15 /../engine/Shopware/Kernel.php(148): Enlight\_Controller\_Front-\>dispatch() #16 /../vendor/symfony/http-kernel/HttpCache/HttpCache.php(492): Shopware\Kernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #17 /../engine/Shopware/Components/HttpCache/AppCache.php(255): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #18 /../vendor/symfony/http-kernel/HttpCache/HttpCache.php(263): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true) #19 /../engine/Shopware/Components/HttpCache/AppCache.php(103): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>pass(Object(Symfony\Component\HttpFoundation\Request), true) #20 /../shopware.php(101): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request)) #21 {main} **Time:** 2016-05-23T08:52:59.565109+0200 **Channel:** core **request:** {     "uri": "/backend/customer/load/?f=m/Customer|m/Billing|m/Shipping|m/Debit|m/PaymentData|m/List|m/Order|m/Chart|m/BillingAttributes|m/ShippingAttributes|m/Attribute|m/Batch|v/detail/Window|v/detail/Base|v/detail/Billing|v/detail/Shipping|v/detail/Debit|v/detail/Comment|v/detail/Additional|v/list/List|v/main/Window|v/order/List|v/order/Chart|store/Detail|store/List|store/Orders|store/Chart|store/Batch|c/Main|c/List|c/Detail|c/Order&no-cache=1463986368+1+1",     "method": "GET",     "query": {         "f": "m/Customer|m/Billing|m/Shipping|m/Debit|m/PaymentData|m/List|m/Order|m/Chart|m/BillingAttributes|m/ShippingAttributes|m/Attribute|m/Batch|v/detail/Window|v/detail/Base|v/detail/Billing|v/detail/Shipping|v/detail/Debit|v/detail/Comment|v/detail/Additional|v/list/List|v/main/Window|v/order/List|v/order/Chart|store/Detail|store/List|store/Orders|store/Chart|store/Batch|c/Main|c/List|c/Detail|c/Order",         "no-cache": "1463986368 1 1",         "module": "backend",         "controller": "customer",         "action": "load"     },     "post": [] } **session:** {     "userId": "XX",     "roleId": "1" } **shop:** No shop data available ``` ---
**Author:** ![steinsoftware](https://avatars.discourse-cdn.com/v4/letter/s/b487fb/32.png) [@steinsoftware](https://forum.shopware.com/u/steinsoftware)\ **Post date:** [23. Mai 2016 um 09:19 UTC](https://forum.shopware.com/t/error-in-shop/36924/2 "2016-05-23T09:19:02Z")
Ich würde mal bei > 'unable to write file anfangen und gucken ob das Verzeichnis (inkl. erwartetem Inhalt) existiert und ob die Rechte passen. ---
**Author:** ![MatthiasH](https://avatars.discourse-cdn.com/v4/letter/m/47e85d/32.png) [@MatthiasH](https://forum.shopware.com/u/MatthiasH)\ **Post date:** [23. Mai 2016 um 09:20 UTC](https://forum.shopware.com/t/error-in-shop/36924/3 "2016-05-23T09:20:51Z")
Alternativ gleich noch schauen ob genügen Speicherplatz frei ist. mfg Matthias ---
**Author:** ![handssw5](https://avatars.discourse-cdn.com/v4/letter/h/90db22/32.png) [@handssw5](https://forum.shopware.com/u/handssw5)\ **Post date:** [23. Mai 2016 um 13:24 UTC](https://forum.shopware.com/t/error-in-shop/36924/4 "2016-05-23T13:24:48Z")
Danke für Eure Tipps! Leider hat das nichts geholfen. - Platz ist noch ausreichend -die ORdner ab /…/f1/ fehlten. Ein Einrichten der Ordnerstruktur brachte keine Änderung. Wenn man wenigstens wüßte, welches Plugin da betroffen ist… ---
**Author:** ![handssw5](https://avatars.discourse-cdn.com/v4/letter/h/90db22/32.png) [@handssw5](https://forum.shopware.com/u/handssw5)\ **Post date:** [23. Mai 2016 um 13:28 UTC](https://forum.shopware.com/t/error-in-shop/36924/5 "2016-05-23T13:28:02Z")
Okay, Problem gelöst. Es war ein veraltetes Plugin von Shopware! (Customer Import/Export)