# Error bei email Versand

**URL:** <https://forum.shopware.com/t/error-bei-email-versand/50247>\
**Category:** Allgemein\
**Created:** [3. Januar 2018 um 12:33 UTC](https://forum.shopware.com/t/error-bei-email-versand/50247 "2018-01-03T12:33:50Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![xworld](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/xworld/32/15792_2.png) [@xworld](https://forum.shopware.com/u/xworld)\
**Post date:** [3. Januar 2018 um 12:33 UTC](https://forum.shopware.com/t/error-bei-email-versand/50247/1 "2018-01-03T12:33:50Z")

</div>

Hi,&nbsp;

kann mir jemand helfen folgendes Problem zu fixen ?

Meine Kunden aus Frankreich ( Shop FR ) bekommen keine emails über das Shopsystem

Folgenden Error bekomm ich in diesem Fall als admin vom Shopsystem

Danke für Eure Hilfe vorab

&nbsp;

Message:

```
 Could not send order mail for ordernumber 31268 to address \*\*\*\*@\*\*\*\*.fr Time:

 2018-01-03T13:08:30.224585+0100

```

Channel:

```
 core

```

Context:

```
 { "exception": { "class": "Enlight\_Exception", "message": "Syntax Error a4" on line 66 "" - Unexpected "”}\n"", "code": 0, "file": "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/StringCompiler.php:177", "trace": ["/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/StringCompiler.php:148", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/TemplateMail.php:235", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/TemplateMail.php:194", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Core/sOrder.php:910", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Core/sOrder.php:814", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Controllers/Frontend/Checkout.php:844", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Controllers/Frontend/Checkout.php:375", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Enlight/Controller/Action.php:159", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Enlight/Controller/Dispatcher/Default.php:530", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Enlight/Controller/Front.php:223", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Kernel.php:189", "/www/htdocs/w007ff74/sunshine/b2b/vendor/symfony/http-kernel/HttpCache/HttpCache.php:491", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/HttpCache/AppCache.php:268", "/www/htdocs/w007ff74/sunshine/b2b/vendor/symfony/http-kernel/HttpCache/HttpCache.php:258", "/www/htdocs/w007ff74/sunshine/b2b/vendor/symfony/http-kernel/HttpCache/HttpCache.php:275", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/HttpCache/AppCache.php:143", "/www/htdocs/w007ff74/sunshine/b2b/vendor/symfony/http-kernel/HttpCache/HttpCache.php:206", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/HttpCache/AppCache.php:116", "/www/htdocs/w007ff74/sunshine/b2b/shopware.php:118"], "previous": { "class": "SmartyCompilerException", "message": "Syntax Error in template "5501e997a801d0d72cc31e1f5a709247fbf7cea4" on line 66 "" - Unexpected "”}\n"", "code": 0, "file": "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Smarty/sysplugins/smarty\_internal\_templatecompilerbase.php:657", "trace": ["/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Smarty/sysplugins/smarty\_internal\_templateparser.php:3144", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Smarty/sysplugins/smarty\_internal\_templateparser.php:3209", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Smarty/sysplugins/smarty\_internal\_smartytemplatecompiler.php:113", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Smarty/sysplugins/smarty\_internal\_templatecompilerbase.php:192", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Smarty/sysplugins/smarty\_internal\_template.php:187", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Smarty/sysplugins/smarty\_internal\_templatebase.php:155", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/StringCompiler.php:168", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/StringCompiler.php:148", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/TemplateMail.php:235", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/TemplateMail.php:194", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Core/sOrder.php:910", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Core/sOrder.php:814", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Controllers/Frontend/Checkout.php:844", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Controllers/Frontend/Checkout.php:375", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Enlight/Controller/Action.php:159", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Enlight/Controller/Dispatcher/Default.php:530", "/www/htdocs/w007ff74/sunshine/b2b/engine/Library/Enlight/Controller/Front.php:223", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Kernel.php:189", "/www/htdocs/w007ff74/sunshine/b2b/vendor/symfony/http-kernel/HttpCache/HttpCache.php:491", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/HttpCache/AppCache.php:268", "/www/htdocs/w007ff74/sunshine/b2b/vendor/symfony/http-kernel/HttpCache/HttpCache.php:258", "/www/htdocs/w007ff74/sunshine/b2b/vendor/symfony/http-kernel/HttpCache/HttpCache.php:275", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/HttpCache/AppCache.php:143", "/www/htdocs/w007ff74/sunshine/b2b/vendor/symfony/http-kernel/HttpCache/HttpCache.php:206", "/www/htdocs/w007ff74/sunshine/b2b/engine/Shopware/Components/HttpCache/AppCache.php:116", "/www/htdocs/w007ff74/sunshine/b2b/shopware.php:118"] } } }

```

request:

```
 { "uri": "/b2b/fr/checkout/finish", "method": "POST", "query": { "module": "frontend", "controller": "checkout", "action": "finish" }, "post": { "sComment": "", "sAGB": "on", "\_\_csrf\_token": "RB2TPNp0nSuxuDFedFJArCBFaLqx1C" } }

```

session:

```
 No session data available

```

shopId:

```
 4

```

shopName:

```
 French
```

---

<div class="post-metadata">

**Author:** ![brettvormkopp](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/brettvormkopp/32/7788_2.png) [@brettvormkopp](https://forum.shopware.com/u/brettvormkopp)\
**Post date:** [3. Januar 2018 um 12:37 UTC](https://forum.shopware.com/t/error-bei-email-versand/50247/2 "2018-01-03T12:37:40Z")

</div>

Irgendwo eine Variable nicht richtig geschlossen ?&nbsp;

```
 "message": "Syntax Error a4" on line 66 "" - Unexpected "”}\n"",

```

&nbsp;

---

<div class="post-metadata">

**Author:** ![xworld](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/xworld/32/15792_2.png) [@xworld](https://forum.shopware.com/u/xworld)\
**Post date:** [5. Januar 2018 um 15:26 UTC](https://forum.shopware.com/t/error-bei-email-versand/50247/3 "2018-01-05T15:26:39Z")

</div>

ok danke

aber was kann ich dagegen tun ?

---

<div class="post-metadata">

**Author:** ![waldicom](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/waldicom/32/12881_2.png) [@waldicom](https://forum.shopware.com/u/waldicom)\
**Post date:** [5. Januar 2018 um 15:30 UTC](https://forum.shopware.com/t/error-bei-email-versand/50247/4 "2018-01-05T15:30:09Z")

</div>

Vermutlich muss die Email Vorlage sORDER die französische Variante angepasst werden. Wenn du selber den Fehler nciht finden kannst, kopiere doch die französische Übersetzung hierhin&nbsp;

---

<div class="post-metadata">

**Author:** ![xworld](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/xworld/32/15792_2.png) [@xworld](https://forum.shopware.com/u/xworld)\
**Post date:** [25. April 2018 um 12:50 UTC](https://forum.shopware.com/t/error-bei-email-versand/50247/5 "2018-04-25T12:50:13Z")

</div>

Hi,

Leider besteht das Problem nach wie vor

Danke vorab für die Hilfe …

Französische Übersetzung wäre diese hier:

&nbsp;

{include file=“string:{config name=emailheaderplain}”}

Bonjour {$billingaddress.firstname} {$billingaddress.lastname},

merci pour votre commande à {config name=shopName} (Nombre: {$sOrderNumber}) le {$sOrderDay|date:“DATE\_MEDIUM”} à {$sOrderTime|date:“TIME\_SHORT”}.  
Information à propos de votre commande:

Pos. Article.Nr. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Montant &nbsp; &nbsp; &nbsp; &nbsp;Prix &nbsp; &nbsp; &nbsp; &nbsp;Total  
{foreach item=details key=position from=$sOrderDetails}  
{$position+1|fill:4} {$details.ordernumber|fill:20} {$details.quantity|fill:6} {$details.price|padding:8} EUR {$details.amount|padding:8} EUR  
{$details.articlename|wordwrap:49|indent:5}  
{/foreach}

Transport: {$sShippingCosts}  
Total Net: {$sAmountNet}  
{if !$sNet}  
Montant Total: {$sAmount}  
{/if}

Mode de règlement: {$additional.payment.description}  
{include file=“string:`$additional.payment.additionaldescription`”}  
{if $additional.payment.name == “debit”}  
Coordonnées bancaires:  
Compte: {$sPaymentTable.account}  
Zip:{$sPaymentTable.bankcode}  
Le montant sera prélevé de votre compte dans les jours à venir.  
{/if}  
{if $additional.payment.name == “prepayment”}

Nos coordonnées bancaires:  
{config name=bankAccount}  
{/if}

{if $sComment}  
Votre commentaire:  
{$sComment}  
{/if}

Addresse de facturation:  
{$billingaddress.company}  
{$billingaddress.firstname} {$billingaddress.lastname}  
{$billingaddress.street}  
{if {config name=showZipBeforeCity}}{$billingaddress.zipcode} {$billingaddress.city}{else}{$billingaddress.city} {$billingaddress.zipcode}{/if}  
{$billingaddress.phone}  
{$additional.country.countryname}

Adresse de livraison:  
{$shippingaddress.company}  
{$shippingaddress.firstname} {$shippingaddress.lastname}  
{$shippingaddress.street}  
{if {config name=showZipBeforeCity}}{$shippingaddress.zipcode} {$shippingaddress.city}{else}{$shippingaddress.city} {$shippingaddress.zipcode}{/if}  
{$additional.countryShipping.countryname}

{if $billingaddress.ustid}  
Votre numéro de TVA: {$billingaddress.ustid}  
Après examination validé et si vous commandez depuis un pays membre de l’UE,  
vous allez recevoir votre marchandise hors taxes.  
{/if}

Si vous avez des questions, n’hésitez pas à nous contacter.

Nous vous souhaitons une bonne journée.

{include file="string:{config name=emailfooterplain}”}  
&nbsp;

---

<div class="post-metadata">

**Author:** ![medeo](https://avatars.discourse-cdn.com/v4/letter/m/48db29/32.png) [@medeo](https://forum.shopware.com/u/medeo)\
**Post date:** [22. September 2020 um 09:10 UTC](https://forum.shopware.com/t/error-bei-email-versand/50247/6 "2020-09-22T09:10:28Z")

</div>

Letzte Gänsefüßchen

```
emailfooterplain}”

```

sehen etwas anders aus

---

<div class="post-metadata">

**Author:** ![R4M](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/r4m/32/9983_2.png) [@R4M](https://forum.shopware.com/u/R4M)\
**Post date:** [22. September 2020 um 10:19 UTC](https://forum.shopware.com/t/error-bei-email-versand/50247/7 "2020-09-22T10:19:49Z")

</div>

Wenn möglich bitte die Code-Funktion vom Forum hier benutzen.