# Error after updating Shopware

**URL:** <https://forum.shopware.com/t/error-after-updating-shopware/107339>\
**Category:** Shopware 6 (English)\
**Created:** [6. Juni 2025 um 11:33 UTC](https://forum.shopware.com/t/error-after-updating-shopware/107339 "2025-06-06T11:33:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hewashere](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/hewashere/32/26280_2.png) [@hewashere](https://forum.shopware.com/u/hewashere)\
**Post date:** [6. Juni 2025 um 11:33 UTC](https://forum.shopware.com/t/error-after-updating-shopware/107339/1 "2025-06-06T11:33:17Z")

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I encountered an error (500) on my Shopware page after performing an update. Before the update, I remember there was a confirmation step regarding plugins to ensure everything was compatible. After proceeding with the update, the error occurred.

I tried to fix the issue by accessing the site via FTP, but I wasn’t able to log in. The FTP client recognized the username, but reported that the password was incorrect. I’m wondering: is the FTP password supposed to be the same as the Shopware admin dashboard password, or is it different? If it’s different, how can I retrieve or reset it?

Any help would be greatly appreciated.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/3X/e/f/ef475b59c7117b98c0afe002ccf2bfd0df5b1477.png)

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<div class="post-metadata">

**Author:** ![Max\_Shop](https://avatars.discourse-cdn.com/v4/letter/m/58f4c7/32.png) [@Max\_Shop](https://forum.shopware.com/u/Max_Shop)\
**Post date:** [6. Juni 2025 um 12:43 UTC](https://forum.shopware.com/t/error-after-updating-shopware/107339/2 "2025-06-06T12:43:26Z")

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Shopware and FTP have nothing in common. You get the FTP credentials from your hoster.