# DHL Adapter Retoure Fehler

**URL:** <https://forum.shopware.com/t/dhl-adapter-retoure-fehler/55286>\
**Category:** Allgemein\
**Created:** [20. September 2018 um 09:02 UTC](https://forum.shopware.com/t/dhl-adapter-retoure-fehler/55286 "2018-09-20T09:02:11Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![maximum3012](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@maximum3012](https://forum.shopware.com/u/maximum3012)\
**Post date:** [20. September 2018 um 09:02 UTC](https://forum.shopware.com/t/dhl-adapter-retoure-fehler/55286/1 "2018-09-20T09:02:11Z")

</div>

Hallo zusammen,

&nbsp;

ich bekomme beim DHL Plugin beim Retoure erstellen folgenden Fehlercode:

Backend action „ViisonDHLOrder/createLabel“ failed with exception: Authentification failed: User has insufficent rights

```
{
  "user": "BENUTZER",
  "exceptionFile": /engine/Shopware/Plugins/Community/Backend/ViisonDHL/Classes/OnlineRetoureCommunication.php",
  "exceptionLine": 106,
  "exceptionCode": 0,
  "exceptionTrace": [
    "#0 /engine/Shopware/Plugins/Community/Backend/ViisonDHL/Classes/OnlineRetoureCommunication.php(106): SoapClient->__call('BookLabel', Array)",
    "#1 /engine/Shopware/Plugins/Community/Backend/ViisonDHL/Classes/ShippingLabelGenerator.php(65): Shopware\\Plugins\\ViisonDHL\\Classes\\OnlineRetoureCommunication->createLabel(NULL, 2, Array)",
    "#2 /engine/Shopware/Plugins/Community/Backend/ViisonDHL/ViisonShippingCommon/Controllers/Backend/ViisonShippingCommonOrder.php(381): Shopware\\Plugins\\ViisonDHL\\Classes\\ShippingLabelGenerator->createReturnLabel(NULL, 2, Array, Array, NULL, Array)",
    "#3 /engine/Library/Enlight/Controller/Action.php(193): Shopware\\Plugins\\ViisonShippingCommon\\Controllers\\Backend\\ViisonShippingCommonOrder->createLabelAction()",
    "#4 /engine/Library/Enlight/Controller/Dispatcher/Default.php(549): Enlight_Controller_Action->dispatch('createLabelActi...')",
    "#5 /engine/Library/Enlight/Controller/Front.php(222): Enlight_Controller_Dispatcher_Default->dispatch(Object(Enlight_Controller_Request_RequestHttp), Object(Enlight_Controller_Response_ResponseHttp))",
    "#6 /engine/Shopware/Kernel.php(215): Enlight_Controller_Front->dispatch()",
    "#7 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(486): Shopware\\Kernel->handle(Object(Symfony\\Component\\HttpFoundation\\Request), 1, true)",
    "#8 /engine/Shopware/Components/HttpCache/AppCache.php(268): Symfony\\Component\\HttpKernel\\HttpCache\\HttpCache->forward(Object(Symfony\\Component\\HttpFoundation\\Request), true, NULL)",
    "#9 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(253): Shopware\\Components\\HttpCache\\AppCache->forward(Object(Symfony\\Component\\HttpFoundation\\Request), true)",
    "#10 /engine/Shopware/Components/HttpCache/AppCache.php(105): Symfony\\Component\\HttpKernel\\HttpCache\\HttpCache->pass(Object(Symfony\\Component\\HttpFoundation\\Request), true)",
    "#11 /var/www/wm7w3xd/htdocs/SHOP/shopware.php(122): Shopware\\Components\\HttpCache\\AppCache->handle(Object(Symfony\\Component\\HttpFoundation\\Request))",
    "#12 (main)"
  ]
}

```

Ein normales Label kann ohne probleme erstellt werden. Daten sind soweit auch alle richtig hinterlegt.

&nbsp;

Danke

&nbsp;

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<div class="post-metadata">

**Author:** ![SW5Nutzer](https://avatars.discourse-cdn.com/v4/letter/s/bc79bd/32.png) [@SW5Nutzer](https://forum.shopware.com/u/SW5Nutzer)\
**Post date:** [1. Oktober 2018 um 20:40 UTC](https://forum.shopware.com/t/dhl-adapter-retoure-fehler/55286/2 "2018-10-01T20:40:08Z")

</div>

Backend action “ViisonDHLOrder/createLabel” failed with exception: Authentification failed: User has insufficent rights

Versandetiketten erstellen und Retourenetiketten erstellen sind 2 völlig verschiedene Dienste bei DHL.

Bist du für Retouren überhaupt bei DHL angemeldet und freigeschaltet?

&nbsp;

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<div class="post-metadata">

**Author:** ![MaxS33](https://avatars.discourse-cdn.com/v4/letter/m/e8c25b/32.png) [@MaxS33](https://forum.shopware.com/u/MaxS33)\
**Post date:** [6. November 2018 um 14:58 UTC](https://forum.shopware.com/t/dhl-adapter-retoure-fehler/55286/3 "2018-11-06T14:58:17Z")

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Hallo zusammen,

konnte der Fehler schon behoben werden? Ich bekomme die selbe Meldung.

Lg

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