# Cart empty when existing user login
**URL:** https://forum.shopware.com/t/cart-empty-when-existing-user-login/32372
**Category:** Shopware 3.5
**Tags:** general
**Created:** [19. November 2015 um 13:44 UTC](https://forum.shopware.com/t/cart-empty-when-existing-user-login/32372 "2015-11-19T13:44:03Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@testusernetwork1](https://forum.shopware.com/u/testusernetwork1)
#### Post date: [19. November 2015 um 13:44 UTC](https://forum.shopware.com/t/cart-empty-when-existing-user-login/32372/1 "2015-11-19T13:44:03Z")
Dear all, I am using shopware version 4. It is urgent. I have an issue with the shopping cart. The cart goes empty when existing user login. Can anyone please help to resolve this please Thanking in advance, Team
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### Author:  [@Moritz\_Naczenski](https://forum.shopware.com/u/Moritz_Naczenski)
#### Post date: [19. November 2015 um 13:57 UTC](https://forum.shopware.com/t/cart-empty-when-existing-user-login/32372/2 "2015-11-19T13:57:46Z")
Hello, first of all you should check the behaviour without any plugins and custom templates. You can deactivate all your plugins with those two sql-statements: UPDATE `s_core_plugins` SET `active`= 0 WHERE `source` = ‚Community‘ UPDATE `s_core_plugins` SET `active`= 0 WHERE `source` = ‚Local‘ Please check the behaviour again after clearing the cache. Moritz
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### Author:  [@testusernetwork1](https://forum.shopware.com/u/testusernetwork1)
#### Post date: [19. November 2015 um 15:40 UTC](https://forum.shopware.com/t/cart-empty-when-existing-user-login/32372/3 "2015-11-19T15:40:27Z")
Hello Sir, First thanks for your reply I did run the sql queries in db. And cleared the cache in backend But nothing happens. Still the issue exists. Once again thanks for your reply 😉
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### Author:  [@testusernetwork1](https://forum.shopware.com/u/testusernetwork1)
#### Post date: [20. November 2015 um 11:35 UTC](https://forum.shopware.com/t/cart-empty-when-existing-user-login/32372/4 "2015-11-20T11:35:13Z")
Hi, As you told I have deactivated all the community and local plugins and cleared the cache. The problem is still exists. Please give me a solution Thanking in advance, Team
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### Author:  [@testusernetwork1](https://forum.shopware.com/u/testusernetwork1)
#### Post date: [23. November 2015 um 12:04 UTC](https://forum.shopware.com/t/cart-empty-when-existing-user-login/32372/5 "2015-11-23T12:04:52Z")
Hi, when user login the cart gets empty. I disable all the community and local extension also. Still the problem exists. Please help me Shop URL [color=red][http://www.elmar.rnm-testserver.de](http://www.elmar.rnm-testserver.de)[/color] Please help me Thanking in advance, NAGARAJAN P L
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### Author:  [@Moritz\_Naczenski](https://forum.shopware.com/u/Moritz_Naczenski)
#### Post date: [23. November 2015 um 17:35 UTC](https://forum.shopware.com/t/cart-empty-when-existing-user-login/32372/6 "2015-11-23T17:35:00Z")
Hello, the shop-url is not reachable. Have you tried using the default theme? Please test if changing to another theme (like Emotion Orange) will solve this problem. This is not a shopware standard behaviour, so it might be caused by your serverconfiguration. Test it without all extentions in the standard theme. Moritz
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### Author:  [@testusernetwork1](https://forum.shopware.com/u/testusernetwork1)
#### Post date: [24. November 2015 um 07:35 UTC](https://forum.shopware.com/t/cart-empty-when-existing-user-login/32372/7 "2015-11-24T07:35:46Z")
Dear Sir, [http://elmar.rnm-testserver.de/](http://elmar.rnm-testserver.de/) This is the url of my shop. I checked by using emotion\_orange template as my theme and inactive all the community and local extension. The problem is still exists. I think the problem in server. I will contact the server administrator Thank you very much… Regards, Team