# Can't enter Basic Settings error 503

**URL:** https://forum.shopware.com/t/cant-enter-basic-settings-error-503/21209
**Category:** Shopware 3.5
**Tags:** general
**Created:** [8. Juli 2014 um 15:59 UTC](https://forum.shopware.com/t/cant-enter-basic-settings-error-503/21209 "2014-07-08T15:59:29Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![amkievits](https://avatars.discourse-cdn.com/v4/letter/a/977dab/32.png) [@amkievits](https://forum.shopware.com/u/amkievits)
#### Post date: [8. Juli 2014 um 15:59 UTC](https://forum.shopware.com/t/cant-enter-basic-settings-error-503/21209/1 "2014-07-08T15:59:29Z")

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Hi my name is Alon and i’m trying to test Shopware. I think the installatie gone well. Unfortunately when i try to enter te basic settings menu in the back office. I get a 503 eror. So i was hoping some of you know what i was doing wrong. The following message was showing. Fatal error: Uncaught exception ‘Zend\_Json\_Exception’ with message ‘Decoding failed: Syntax error’ in /home/studiosh/domains/kievitssupport.com/public\_html/shop/engine/Library/Zend/Json.php:93 Stack trace: #0 /home/studiosh/domains/kievitssupport.com/public\_html/shop/engine/Library/Enlight/Controller/Plugins/JsonRequest/Bootstrap.php(105): Zend\_Json::decode(’[{“property”:…’) #1 [internal function]: Enlight\_Controller\_Plugins\_JsonRequest\_Bootstrap-\>onPreDispatch(Object(Enlight\_Controller\_ActionEventArgs)) #2 /home/studiosh/domains/kievitssupport.com/public\_html/shop/engine/Library/Enlight/Event/Handler/Default.php(91): call\_user\_func(Array, Object(Enlight\_Controller\_ActionEventArgs)) #3 /home/studiosh/domains/kievitssupport.com/public\_html/shop/engine/Library/Enlight/Event/EventManager.php(211): Enlight\_Event\_Handler\_Default-\>execute(Object(Enlight\_Controller\_ActionEventArgs)) #4 /home/studiosh/domains/kievitssupport.com/public\_html/shop/engine/Library/Enlight/Controller/Action.php(138): Enlight\_Event\_EventManager-\>not in /home/studiosh/domains/kievitssupport.com/public\_html/shop/engine/Library/Zend/Json.php on line 93 503 Service Unavailable