# Can't access to the BO after update? Version: 6.4.7.0

**URL:** https://forum.shopware.com/t/cant-access-to-the-bo-after-update-version-6-4-7-0/91923
**Category:** Shopware 6 (English)
**Created:** [10. Dezember 2021 um 12:28 UTC](https://forum.shopware.com/t/cant-access-to-the-bo-after-update-version-6-4-7-0/91923 "2021-12-10T12:28:07Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Novaigrup](https://avatars.discourse-cdn.com/v4/letter/n/b9e5f3/32.png) [@Novaigrup](https://forum.shopware.com/u/Novaigrup)
#### Post date: [10. Dezember 2021 um 12:28 UTC](https://forum.shopware.com/t/cant-access-to-the-bo-after-update-version-6-4-7-0/91923/1 "2021-12-10T12:28:07Z")

</div>

Hello Everyone,

The problem is the plugins are not being deactivated before the update.

Please deactivate them following this tutorial: [Remove defective plugin](https://docs.shopware.com/en/shopware-5-en/tutorials-und-faq/removeplugin)

If you have already updated your shopware store, please go to the console log and check the name of the plugins that are creating the problem. Then follow the tutorial.

Hope it helps 🙂

Regards,