# Cancelled payment too many e-mails

**URL:** <https://forum.shopware.com/t/cancelled-payment-too-many-e-mails/88132>\
**Category:** Shopware 6 (English)\
**Created:** [5. Juni 2021 um 19:24 UTC](https://forum.shopware.com/t/cancelled-payment-too-many-e-mails/88132 "2021-06-05T19:24:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Kaya](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@Kaya](https://forum.shopware.com/u/Kaya)\
**Post date:** [5. Juni 2021 um 19:24 UTC](https://forum.shopware.com/t/cancelled-payment-too-many-e-mails/88132/1 "2021-06-05T19:24:34Z")

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When a payment is cancelled with Mollie as payment processing I get at least 6 e-mails stating the payment cancellation and also page is not being redirected to shippment/payment screen instead I get an error message … please help me

![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/5/5c547df750c806f549d55c94313739c9f75d5edb.png)

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**Author:** ![Kaya](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@Kaya](https://forum.shopware.com/u/Kaya)\
**Post date:** [6. Juni 2021 um 08:20 UTC](https://forum.shopware.com/t/cancelled-payment-too-many-e-mails/88132/2 "2021-06-06T08:20:12Z")

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also it looks like the system keeps trying the payment? and sends out the same e-mail every few more minutes.

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/e/e859b5ddee9834a942b7ec21f77110f995f88b23.png)

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**Author:** ![Kaya](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@Kaya](https://forum.shopware.com/u/Kaya)\
**Post date:** [6. Juni 2021 um 08:31 UTC](https://forum.shopware.com/t/cancelled-payment-too-many-e-mails/88132/3 "2021-06-06T08:31:26Z")

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Unfortunately shopware forum does not allow me to add multiple pictures in 1 message, so here is also a screenshot of the order payment itself

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/5/508344df30600bf6f8a0785c84a3f84638607bf5.png)

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**Author:** ![Kaya](https://avatars.discourse-cdn.com/v4/letter/k/5f8ce5/32.png) [@Kaya](https://forum.shopware.com/u/Kaya)\
**Post date:** [6. Juni 2021 um 10:40 UTC](https://forum.shopware.com/t/cancelled-payment-too-many-e-mails/88132/4 "2021-06-06T10:40:05Z")

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I have disabled the business event for cancelled payment and so I don’t send out many e-mails anymore… however after payment processing the redirect to the payment / shipping page is still giving me the error page you see on the first screenshot instead of the correct page like below

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/5/5d26d526bbbb3e3af476f6035cb3b559f251efa3.png)

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**Author:** ![Timmy.Clark](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/timmy.clark/32/13693_2.png) [@Timmy.Clark](https://forum.shopware.com/u/Timmy.Clark)\
**Post date:** [8. Juni 2021 um 06:30 UTC](https://forum.shopware.com/t/cancelled-payment-too-many-e-mails/88132/5 "2021-06-08T06:30:10Z")

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Hi Kaya,

you should switch from the production environment to developer mode so you get an real error instead of the „Er is helaas een fout opgetreden“, take a look at [this documentation](https://docs.shopware.com/en/en/shopware-6-en/tutorials-and-faq/debugging?category=shopware-6-en/tutorials-and-faq) it tells you how to do this.

Now just reproduce the error on the website so you can see what is causing this.  
I recommend closing the page to public if you are in developer mode.

Best regards,  
Timmy Clark