# Benutzerverwaltung öffnet nicht **URL:** \ **Category:** Administration\ **Created:** [8. September 2015 um 17:59 UTC](https://forum.shopware.com/t/benutzerverwaltung-offnet-nicht/30329 "2015-09-08T17:59:00Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Hohenbostler](https://avatars.discourse-cdn.com/v4/letter/h/e99b99/32.png) [@Hohenbostler](https://forum.shopware.com/u/Hohenbostler)\ **Post date:** [8. September 2015 um 17:59 UTC](https://forum.shopware.com/t/benutzerverwaltung-offnet-nicht/30329/1 "2015-09-08T17:59:00Z")
Hallo, bei meinem Shopware 5.0.2 öffnet sich die Benutzerverwaltung nicht. Ich bekomme folgenden Fehler: [code] ## Ups! Ein Fehler ist aufgetreten! Die nachfolgenden Hinweise sollten Ihnen weiterhelfen. ### Unable to load template snippet ‘backend/user\_manager/view/main/window.js’ in ‘snippet:string:{include file=“backend/user\_manager/model/user.js”} {include file=“backend/user\_manager/model/user\_detail.js”} {include file=“backend/user\_manager/model/roles.js”} {include file=“backend/user\_manager/model/detail.js”} {include file=“backend/user\_manager/model/privilege.js”} {include file=“backend/user\_manager/model/resource.js”} {include file=“backend/user\_manager/model/attribute.js”} {include file=“backend/user\_manager/model/locale.js”} {include file=“backend/user\_manager/model/rules.js”} {include file=“backend/user\_manager/view/main/window.js”} {include file=“backend/user\_manager/view/main/navigation.js”} {include file=“backend/user\_manager/view/user/list.js”} {include file=“backend/user\_manager/view/user/create.js”} {include file=“backend/user\_manager/view/roles/list.js”} {include file=“backend/user\_manager/view/rules/tree.js”} {include file=“backend/user\_manager/view/rules/add.js”} {include file=“backend/user\_manager/store/user.js”} {include file=“backend/user\_manager/store/user\_detail.js”} {include file=“backend/user\_manager/store/detail.js”} {include file=“backend/user\_manager/store/roles.js”} {include file=“backend/user\_manager/store/locale.js”} {include file=“backend/user\_manager/store/rules.js”} {include file=“backend/user\_manager/controller/user.js”} {include file=“backend/user\_manager/controller/main.js”} {include file=“backend/user\_manager/controller/roles.js”} {include file=“backend/user\_manager/controller/rules.js”}|frontend/plugins/userlike/template/widget.tpl’ in Smarty/sysplugins/smarty\_internal\_templatebase.php on line 127 ### Stack trace: ``` #0 Smarty/sysplugins/smarty\_internal\_template.php(286): Smarty\_Internal\_TemplateBase-\>fetch(NULL, NULL, NULL, NULL, false, false, true) #1 cache/production\_201507160826/templates/backend\_de\_DE\_b9cd1/84/ad/b1/84adb141ac7a3222091b54c2a883bbd91f9a6f5a.snippet.widget.tpl.php(46): Smarty\_Internal\_Template-\>getSubTemplate('backend/user\_ma...', NULL, 'backend\_de\_DE\_b...', NULL, NULL, Array, 0) #2 Smarty/sysplugins/smarty\_internal\_templatebase.php(180): content\_55eeed345ffdc8\_14607704(Object(Enlight\_Template\_Default)) #3 Enlight/View/Default.php(274): Smarty\_Internal\_TemplateBase-\>fetch() #4 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(216): Enlight\_View\_Default-\>render(Object(Enlight\_Template\_Default)) #5 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(242): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>renderTemplate(Object(Enlight\_Template\_Default)) #6 Enlight/Controller/Plugins/ViewRenderer/Bootstrap.php(136): Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>render() #7 [internal function]: Enlight\_Controller\_Plugins\_ViewRenderer\_Bootstrap-\>onPostDispatch(Object(Enlight\_Controller\_ActionEventArgs)) #8 Enlight/Event/Handler/Default.php(91): call\_user\_func(Array, Object(Enlight\_Controller\_ActionEventArgs)) #9 Enlight/Event/EventManager.php(211): Enlight\_Event\_Handler\_Default-\>execute(Object(Enlight\_Controller\_ActionEventArgs)) #10 Enlight/Controller/Action.php(202): Enlight\_Event\_EventManager-\>notify('Enlight\_Control...', Object(Enlight\_Controller\_ActionEventArgs)) #11 Enlight/Controller/Dispatcher/Default.php(524): Enlight\_Controller\_Action-\>dispatch('loadAction') #12 Enlight/Controller/Front.php(227): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp)) #13 Shopware/Kernel.php(143): Enlight\_Controller\_Front-\>dispatch() #14 vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(490): Shopware\Kernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true) #15 Shopware/Components/HttpCache/AppCache.php(255): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL) #16 vendor/symfony/http-kernel/Symfony/Component/HttpKernel/HttpCache/HttpCache.php(261): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true) #17 Shopware/Components/HttpCache/AppCache.php(103): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>pass(Object(Symfony\Component\HttpFoundation\Request), true) #18 shopware.php(101): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request)) #19 {main} ```   [/code] Hier nochmal das Bild ![](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/2X/6/6b1ae8ea4a2652bae96890fdc7a0508b3b9778b9.png) Weiss jemand wo das Problem liegt und wie ich es beheben kann??? ---
**Author:** ![Moritz\_Naczenski](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/moritz_naczenski/32/7792_2.png) [@Moritz\_Naczenski](https://forum.shopware.com/u/Moritz_Naczenski)\ **Post date:** [8. September 2015 um 22:35 UTC](https://forum.shopware.com/t/benutzerverwaltung-offnet-nicht/30329/2 "2015-09-08T22:35:55Z")
Hallo, Das ließt sich so als ob Dateien fehlen. Am besten kopierst du einmal den Backend Ordner aus deiner Installierten Version komplett auf den Server. Damit alle Dateien auch auf jeden Fall der Version entsprechen. Dateien findest du unter /themes/backend Moritz ---
**Author:** ![Hohenbostler](https://avatars.discourse-cdn.com/v4/letter/h/e99b99/32.png) [@Hohenbostler](https://forum.shopware.com/u/Hohenbostler)\ **Post date:** [9. September 2015 um 09:29 UTC](https://forum.shopware.com/t/benutzerverwaltung-offnet-nicht/30329/3 "2015-09-09T09:29:19Z")
Super Danke. Hat geklappt. Was auch immer passiert ist.