# Basic information - E-Mail doesn't change

**URL:** <https://forum.shopware.com/t/basic-information-e-mail-doesnt-change/86606>\
**Category:** Shopware 6 (English)\
**Created:** [31. März 2021 um 15:46 UTC](https://forum.shopware.com/t/basic-information-e-mail-doesnt-change/86606 "2021-03-31T15:46:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Foxterra](https://avatars.discourse-cdn.com/v4/letter/f/8edcca/32.png) [@Foxterra](https://forum.shopware.com/u/Foxterra)\
**Post date:** [31. März 2021 um 15:46 UTC](https://forum.shopware.com/t/basic-information-e-mail-doesnt-change/86606/1 "2021-03-31T15:46:40Z")

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Hi everyone!  
If i change the E-Mail of the Shop Owner in the Basic Information setting, the e-mail will change, but the e-mails (kontaktform etc.) goes on the old e-mail.  
What / where can the problem are?  
SMTP or local Mail-Server config, same result.

Where would be the basic information (E-Mail) in the Database saved? How is the table named?

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**Author:** ![Shopwarian](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/shopwarian/32/12844_2.png) [@Shopwarian](https://forum.shopware.com/u/Shopwarian)\
**Post date:** [1. April 2021 um 05:58 UTC](https://forum.shopware.com/t/basic-information-e-mail-doesnt-change/86606/2 "2021-04-01T05:58:15Z")

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@Foxterra Hi, the settings for the emails are in the system\_config table. You can get them, using this SQL statement:

`SELECT * FROM system_config WHERE configuration_key = 'core.basicInformation.email';`

Please note, that if you have more sales channels, then there might be more records and your problem might be caused by the fact, that you have changed just the default email, that is overridden by emails, set individually for each sales channel.

There is also a setting for Admin email. In the lower left corner, there is a link to Your profile, where you can change it.

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**Author:** ![Foxterra](https://avatars.discourse-cdn.com/v4/letter/f/8edcca/32.png) [@Foxterra](https://forum.shopware.com/u/Foxterra)\
**Post date:** [1. April 2021 um 11:31 UTC](https://forum.shopware.com/t/basic-information-e-mail-doesnt-change/86606/3 "2021-04-01T11:31:06Z")

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First, thanks very much for your answer.

So i checked in the SQL with your cmd, and i can see in the table: {"\_value": „the-actually-and-right-email“}  
So SQL works correctly.

i have more sales channel yes.  
i changed the email in basic information manually the single one, (all got the same email) and this doesnt work.  
So i changed it for „all sales channel“ and it doesnt work too.  
Shopware redirect the emails to the old email adress.  
Shopware will not send me the emails in the new email.  
The Admin profils, no one have this old email in his account.

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**Author:** ![Foxterra](https://avatars.discourse-cdn.com/v4/letter/f/8edcca/32.png) [@Foxterra](https://forum.shopware.com/u/Foxterra)\
**Post date:** [13. April 2021 um 13:57 UTC](https://forum.shopware.com/t/basic-information-e-mail-doesnt-change/86606/4 "2021-04-13T13:57:29Z")

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No one have a idea? ☹

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**Author:** ![Foxterra](https://avatars.discourse-cdn.com/v4/letter/f/8edcca/32.png) [@Foxterra](https://forum.shopware.com/u/Foxterra)\
**Post date:** [25. August 2021 um 09:24 UTC](https://forum.shopware.com/t/basic-information-e-mail-doesnt-change/86606/5 "2021-08-25T09:24:24Z")

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Kategory \> Footer-Navi \> Shop-Service \> Contact \> Layout \> settings \> Recipient addresses \> your email

So closed after long time 😃