# Ask for a reason EMAIL

**URL:** <https://forum.shopware.com/t/ask-for-a-reason-email/99701>\
**Category:** Shopware 5\
**Created:** [15. Mai 2023 um 10:19 UTC](https://forum.shopware.com/t/ask-for-a-reason-email/99701 "2023-05-15T10:19:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![energybatt](https://avatars.discourse-cdn.com/v4/letter/e/e9a140/32.png) [@energybatt](https://forum.shopware.com/u/energybatt)\
**Post date:** [15. Mai 2023 um 10:19 UTC](https://forum.shopware.com/t/ask-for-a-reason-email/99701/1 "2023-05-15T10:19:09Z")

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![2023-05-15_12h09_51](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/3X/a/1/a107dc53730124653c58262f960b9451c4334a05.png)

HI! im trying to send „ask for a reason email“ (in cancellation analysis) and its impossible because it s showing that message error. Im not sending coupon codes in the email, how can i fix it?

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**Author:** ![energybatt](https://avatars.discourse-cdn.com/v4/letter/e/e9a140/32.png) [@energybatt](https://forum.shopware.com/u/energybatt)\
**Post date:** [15. Mai 2023 um 10:20 UTC](https://forum.shopware.com/t/ask-for-a-reason-email/99701/2 "2023-05-15T10:20:20Z")

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i am not sending a voucher, ONLY ask for a reason email  
 ![2023-05-15_12h20_02](https://europe1.discourse-cdn.com/flex013/uploads/shopware/original/3X/e/b/eb69bed1a45ec1670b11b9b16548667258cac065.png)

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**Author:** ![Michael\_Telgmann](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/michael_telgmann/32/20289_2.png) [@Michael\_Telgmann](https://forum.shopware.com/u/Michael_Telgmann)\
**Post date:** [15. Mai 2023 um 12:43 UTC](https://forum.shopware.com/t/ask-for-a-reason-email/99701/3 "2023-05-15T12:43:31Z")

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Hello @energybatt

this is a known issue [Shopware Issuetracker](https://issues.shopware.com/issues/SW-27088)  
It is already fixed and will be part of the next 5.7.18 release.

Best regards from Schöppingen  
Michael Telgmann

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**Author:** ![energybatt](https://avatars.discourse-cdn.com/v4/letter/e/e9a140/32.png) [@energybatt](https://forum.shopware.com/u/energybatt)\
**Post date:** [15. Mai 2023 um 14:45 UTC](https://forum.shopware.com/t/ask-for-a-reason-email/99701/4 "2023-05-15T14:45:32Z")

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So I understand that when I upgrade then it will stop happening? THANKKKSSSSSS

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**Author:** ![Michael\_Telgmann](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/michael_telgmann/32/20289_2.png) [@Michael\_Telgmann](https://forum.shopware.com/u/Michael_Telgmann)\
**Post date:** [15. Mai 2023 um 14:48 UTC](https://forum.shopware.com/t/ask-for-a-reason-email/99701/5 "2023-05-15T14:48:00Z")

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yes, sorry for the inconvenience

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**Author:** ![energybatt](https://avatars.discourse-cdn.com/v4/letter/e/e9a140/32.png) [@energybatt](https://forum.shopware.com/u/energybatt)\
**Post date:** [15. Mai 2023 um 14:54 UTC](https://forum.shopware.com/t/ask-for-a-reason-email/99701/6 "2023-05-15T14:54:57Z")

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I am glad to hear this, thank you!