# 0 communication failure shopware backend Kunden

**URL:** <https://forum.shopware.com/t/0-communication-failure-shopware-backend-kunden/59479>\
**Category:** Programmierung\
**Created:** [10. Mai 2019 um 07:45 UTC](https://forum.shopware.com/t/0-communication-failure-shopware-backend-kunden/59479 "2019-05-10T07:45:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Maha](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@Maha](https://forum.shopware.com/u/Maha)\
**Post date:** [10. Mai 2019 um 07:45 UTC](https://forum.shopware.com/t/0-communication-failure-shopware-backend-kunden/59479/1 "2019-05-10T07:45:57Z")

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Hallo,

&nbsp;

Wenn ich Kunden im Backend anrufe bekommen ich&nbsp;0 communication failure…

Im Log file steht :

Enlight\_Controller\_Exception: Permission denied in /engine/Shopware/Plugins/Default/Backend/Auth/Bootstrap.php:254 Stack trace:  
#0 /engine/Shopware/Plugins/Default/Backend/Auth/Bootstrap.php(207): Shopware\_Plugins\_Backend\_Auth\_Bootstrap-\>checkAuth()  
#1 /engine/Library/Enlight/Event/Handler/Plugin.php(149): Shopware\_Plugins\_Backend\_Auth\_Bootstrap-\>onPreDispatchBackend(Object(Enlight\_Controller\_ActionEventArgs))  
#2 /engine/Library/Enlight/Event/EventManager.php(220): Enlight\_Event\_Handler\_Plugin-\>execute(Object(Enlight\_Controller\_ActionEventArgs))  
#3 /engine/Library/Enlight/Controller/Action.php(171): Enlight\_Event\_EventManager-\>notify(‚Enlight\_Control…‘, Object(Enlight\_Controller\_ActionEventArgs))  
#4 /engine/Library/Enlight/Controller/Dispatcher/Default.php(563): Enlight\_Controller\_Action-\>dispatch(‚createLogAction‘)  
#5 /engine/Library/Enlight/Controller/Front.php(222): Enlight\_Controller\_Dispatcher\_Default-\>dispatch(Object(Enlight\_Controller\_Request\_RequestHttp), Object(Enlight\_Controller\_Response\_ResponseHttp))  
#6 /engine/Shopware/Kernel.php(202): Enlight\_Controller\_Front-\>dispatch()  
#7 /vendor/symfony/http-kernel/HttpCache/SubRequestHandler.php(102): Shopware\Kernel-\>handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)  
#8 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(448): Symfony\Component\HttpKernel\HttpCache\SubRequestHandler::handle(Object(Shopware\Kernel), Object(Symfony\Component\HttpFoundation\Request), 1, true)  
#9 /engine/Shopware/Components/HttpCache/AppCache.php(268): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true, NULL)  
#10 /vendor/symfony/http-kernel/HttpCache/HttpCache.php(238): Shopware\Components\HttpCache\AppCache-\>forward(Object(Symfony\Component\HttpFoundation\Request), true)  
#11 /engine/Shopware/Components/HttpCache/AppCache.php(105): Symfony\Component\HttpKernel\HttpCache\HttpCache-\>pass(Object(Symfony\Component\HttpFoundation\Request), true)  
#12 /var/www/shopware/shopware.php(122): Shopware\Components\HttpCache\AppCache-\>handle(Object(Symfony\Component\HttpFoundation\Request))  
#13 {main}

&nbsp;

hat jemand eine Idee? Problem ist nur auf test Instanz auf Lokal funktioniert gut.

Danke.

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**Author:** ![R4M](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/r4m/32/9983_2.png) [@R4M](https://forum.shopware.com/u/R4M)\
**Post date:** [10. Mai 2019 um 08:12 UTC](https://forum.shopware.com/t/0-communication-failure-shopware-backend-kunden/59479/2 "2019-05-10T08:12:18Z")

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Vielleicht stimmt etwas mit der Rechteverwaltung des Benutzers nicht.

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**Author:** ![Maha](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@Maha](https://forum.shopware.com/u/Maha)\
**Post date:** [10. Mai 2019 um 12:52 UTC](https://forum.shopware.com/t/0-communication-failure-shopware-backend-kunden/59479/3 "2019-05-10T12:52:51Z")

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nein alles ist richtig

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**Author:** ![shyim](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.shopware.com/shyim/32/7681_2.png) [@shyim](https://forum.shopware.com/u/shyim)\
**Post date:** [12. Mai 2019 um 12:38 UTC](https://forum.shopware.com/t/0-communication-failure-shopware-backend-kunden/59479/4 "2019-05-12T12:38:56Z")

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Habt ihr irgendwelche spezielle Konfigurationen?

Ich hatte so einen Fehler schonmal mit einem falsch konfigurierten Redis Setup, wo beim Cache löschen auch alle Browser Sitzungen gekillt wurden