kwebkweb MitgliedKommentare: 237 Danke erhalten: 2 Mitglied seit: Mai 2015

Hallo,

wir haben aktuell sehr viele Betellabbrüche mit PayPal. Im Error Log erhalte ich eigentlich täglich Fehlermeldungen mit denen ich noch nicht so wirklich was anfangen. Ein aktuelles Beispiel war heute Morgen. Ein Kunde schreibt:

Hallo,

Ihre Homepage ist total verbugged.

Wollte mit Paypal zahlen, dann schreibt der mir ich soll eine neue Zahlungs art wählen,

nach dem Ich bei Paypal war und dann suche ich noch mal Paypal aus und er schreibt mir,

ich soll eine versand art wählen. Und dann geht es immer noch nicht.

Deshalb stoniere ich diese Bestellung und versuche es noch einemal.

Ich habe mal in das Error Log geschaut, dort finde ich diese Fehlermeldungen, die auf den Bestellversuch dieses Kunden zurückzuführen sind:

[2018-02-13 06:33:58] plugin.ERROR: [10525] - Invalid Data. This transaction cannot be processed. The amount to be charged is zero. [] {"uid":"8e0a665"}
[2018-02-13 06:34:00] plugin.ERROR: [10525] - Invalid Data. This transaction cannot be processed. The amount to be charged is zero. [] {"uid":"37a152a"}
[2018-02-13 06:36:25] plugin.ERROR: [10422] - Customer must choose new funding sources.. The customer must return to PayPal to select new funding sources. [] {"uid":"77492d4"}
[2018-02-13 06:38:00] plugin.ERROR: An error occurred on creating a payment: Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request {"exception":"[object] (GuzzleHttp\\Exception\\ClientException(code: 400): Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request at /www/htdocs/w00f2b53/shop_neu/sw5/engine/Shopware/Plugins/Community/Frontend/SwagPaymentPaypalPlus/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:89)","response":"[object] (GuzzleHttp\\Message\\Response: HTTP/1.1 400 Bad Request\r\nDate: Tue, 13 Feb 2018 05:38:00 GMT\r\nServer: Apache\r\nPaypal-Debug-Id: 16aa3fc9558a9, 16aa3fc9558a9\r\nContent-Language: *\r\nConnection: close\r\nHTTP_X_PP_AZ_LOCATOR: phx02.phx\r\nSet-Cookie: X-PP-SILOVER=name%3DLIVE3.API.1%26silo_version%3D880%26app%3Dapiplatformproxyserv%26TIME%3D3094970970%26HTTP_X_PP_AZ_LOCATOR%3Dphx02.phx; Expires=Tue, 13 Feb 2018 06:08:00 GMT; domain=.paypal.com; path=/; Secure; HttpOnly, X-PP-SILOVER=; Expires=Thu, 01 Jan 1970 00:00:01 GMT\r\nVary: Authorization\r\nContent-Length: 251\r\nContent-Type: application/json\r\n\r\n{\"name\":\"VALIDATION_ERROR\",\"details\":[{\"field\":\"transactions[0].amount\",\"issue\":\"Amount cannot be zero\"}],\"message\":\"Invalid request - see details\",\"information_link\":\"https://developer.paypal.com/docs/api/payments/#errors\",\"debug_id\":\"16aa3fc9558a9\";})"} {"uid":"95dac85"}
[2018-02-13 06:38:08] plugin.ERROR: An error occurred on creating a payment: Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request {"exception":"[object] (GuzzleHttp\\Exception\\ClientException(code: 400): Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request at /www/htdocs/w00f2b53/shop_neu/sw5/engine/Shopware/Plugins/Community/Frontend/SwagPaymentPaypalPlus/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:89)","response":"[object] (GuzzleHttp\\Message\\Response: HTTP/1.1 400 Bad Request\r\nDate: Tue, 13 Feb 2018 05:38:08 GMT\r\nServer: Apache\r\nPaypal-Debug-Id: a05014b61696b, a05014b61696b\r\nContent-Language: *\r\nConnection: close\r\nHTTP_X_PP_AZ_LOCATOR: phx02.phx\r\nSet-Cookie: X-PP-SILOVER=name%3DLIVE3.API.1%26silo_version%3D880%26app%3Dapiplatformproxyserv%26TIME%3D3229188698%26HTTP_X_PP_AZ_LOCATOR%3Dphx02.phx; Expires=Tue, 13 Feb 2018 06:08:08 GMT; domain=.paypal.com; path=/; Secure; HttpOnly, X-PP-SILOVER=; Expires=Thu, 01 Jan 1970 00:00:01 GMT\r\nVary: Authorization\r\nContent-Length: 251\r\nContent-Type: application/json\r\n\r\n{\"name\":\"VALIDATION_ERROR\",\"details\":[{\"field\":\"transactions[0].amount\",\"issue\":\"Amount cannot be zero\"}],\"message\":\"Invalid request - see details\",\"information_link\":\"https://developer.paypal.com/docs/api/payments/#errors\",\"debug_id\":\"a05014b61696b\";})"} {"uid":"6db49d1"}
[2018-02-13 06:38:47] plugin.ERROR: An error occurred on creating a payment: Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request {"exception":"[object] (GuzzleHttp\\Exception\\ClientException(code: 400): Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request at /www/htdocs/w00f2b53/shop_neu/sw5/engine/Shopware/Plugins/Community/Frontend/SwagPaymentPaypalPlus/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:89)","response":"[object] (GuzzleHttp\\Message\\Response: HTTP/1.1 400 Bad Request\r\nDate: Tue, 13 Feb 2018 05:38:47 GMT\r\nServer: Apache\r\nPaypal-Debug-Id: 39cdb2ec7c7fe, 39cdb2ec7c7fe\r\nContent-Language: *\r\nConnection: close\r\nHTTP_X_PP_AZ_LOCATOR: phx02.phx\r\nSet-Cookie: X-PP-SILOVER=name%3DLIVE3.API.1%26silo_version%3D880%26app%3Dapiplatformproxyserv%26TIME%3D3883500122%26HTTP_X_PP_AZ_LOCATOR%3Dphx02.phx; Expires=Tue, 13 Feb 2018 06:08:47 GMT; domain=.paypal.com; path=/; Secure; HttpOnly, X-PP-SILOVER=; Expires=Thu, 01 Jan 1970 00:00:01 GMT\r\nVary: Authorization\r\nContent-Length: 251\r\nContent-Type: application/json\r\n\r\n{\"name\":\"VALIDATION_ERROR\",\"details\":[{\"field\":\"transactions[0].amount\",\"issue\":\"Amount cannot be zero\"}],\"message\":\"Invalid request - see details\",\"information_link\":\"https://developer.paypal.com/docs/api/payments/#errors\",\"debug_id\":\"39cdb2ec7c7fe\";})"} {"uid":"507ecec"}

Ich habe mir jetzt auch mal die Vortage angeschaut, da kommt immer wieder so etwas:

 

[2018-02-12 15:57:55] plugin.ERROR: An error occurred on creating a payment: Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request {"exception":"[object] (GuzzleHttp\\Exception\\ClientException(code: 400): Client error response [url] https://api.paypal.com/v1/payments/payment [status code] 400 [reason phrase] Bad Request at /www/htdocs/w00f2b53/shop_neu/sw5/engine/Shopware/Plugins/Community/Frontend/SwagPaymentPaypalPlus/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:89)","response":"[object] (GuzzleHttp\\Message\\Response: HTTP/1.1 400 Bad Request\r\nDate: Mon, 12 Feb 2018 14:57:55 GMT\r\nServer: Apache\r\nPaypal-Debug-Id: daba783ea17f2, daba783ea17f2\r\nContent-Language: *\r\nConnection: close\r\nHTTP_X_PP_AZ_LOCATOR: phx02.phx\r\nSet-Cookie: X-PP-SILOVER=name%3DLIVE3.API.1%26silo_version%3D880%26app%3Dapiplatformproxyserv%26TIME%3D1940619610%26HTTP_X_PP_AZ_LOCATOR%3Dphx02.phx; Expires=Mon, 12 Feb 2018 15:27:55 GMT; domain=.paypal.com; path=/; Secure; HttpOnly, X-PP-SILOVER=; Expires=Thu, 01 Jan 1970 00:00:01 GMT\r\nVary: Authorization\r\nContent-Length: 251\r\nContent-Type: application/json\r\n\r\n{\"name\":\"VALIDATION_ERROR\",\"details\":[{\"field\":\"transactions[0].amount\",\"issue\":\"Amount cannot be zero\"}],\"message\":\"Invalid request - see details\",\"information_link\":\"https://developer.paypal.com/docs/api/payments/#errors\",\"debug_id\":\"daba783ea17f2\";})"} {"uid":"03570ca"}

oder so etwas:

[2018-02-10 06:24:15] plugin.ERROR: [10525] - Invalid Data. This transaction cannot be processed. The amount to be charged is zero. [] {"uid":"eef6269"}

Ich weiss nicht so recht was ich tun soll. Wir benutzen Shopware Version 5.3.4 und PayPalPlus 1.4.1 und PayPal 3.4.11.

Kann mir jemand hier weiterhelfen?

LG
kweb

Antworten

  • internetinnovationsinternetinnovations MitgliedKommentare: 12 Danke erhalten: 10 Mitglied seit: Juli 2017

    Wir haben seit vergangener Woche plötzlich auch ähnliche Probleme bei einem Kunden.

    Nach dem heutigen PPP-Update scheinen sich die Probleme gelegt zu haben.

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